At a Glance
- Tasks: Drive client success and revenue by managing commercial accounts and ensuring satisfaction with our platform.
- Company: Join a dynamic tech company passionate about innovation and customer delight.
- Benefits: Enjoy competitive pay, flexible work options, and opportunities for professional growth.
- Other info: Fast-paced environment with a focus on collaboration and career acceleration.
- Why this job: Make a real impact by helping clients maximise their use of our cutting-edge travel solutions.
- Qualifications: 2-3 years in customer-facing roles; strong communication and problem-solving skills required.
The predicted salary is between 40000 - 50000 £ per year.
As an Account Manager, your mission will be to drive adoption and revenue from a book of commercial accounts by ensuring your clients are maximizing the value they derive from the Navan platform. You will do this by understanding customer goals, onboarding new customers, conducting product training on our full T&E solution, driving adoption and retention, and ensuring ongoing satisfaction. You will work with our customer C-Suite and executive teams, as well as our program administrators to drive a successful program. You will partner closely with our Sales, Product, Finance, Support and Operations teams to ensure we are delighting our customers and exceeding our goals. You can expect a fast paced and dynamic culture where change is the only constant, where we’re passionate about what we do and where we believe we can do just about anything. Buckle up, it’s going to be a lot of fun.
What You’ll Do
- Manage all post-sales activity for Commercial customers including onboard new customers, drive adoption and satisfaction, conduct EBRs, identify opportunities for expansion and manage renewals.
- Develop a trusted advisor relationship with customers (from program administrators up to C-suite) to ensure goals are aligned from a business strategy perspective and success metrics are identified.
- Partner with Account Executives to successfully implement and launch new customers within the target time to launch timeframes.
- Develop and maintain a deep understanding of our travel and expense product offering to enable program administrators and end users on the Navan’s product/functionality.
- Conduct regular check-ins, adoption review meetings and Executive Business Reviews with customers to ensure all T&E spend goes through the Navan platform and that we remain aligned to the customer business goals.
- Handle customer escalations and work across teams to resolve issues.
- Act as the ‘voice of the customer’ and provide internal feedback on how we can better serve them to maximize customer value and retention.
- Identify and execute against opportunities for upsells including adding new customer departments, teams and geographies onto the Navan Travel & Expense solution.
- Identify opportunities for cross-selling our Expense solution to Travel customers and partner with Expense AEs to close the deal.
- Own manual customer renewals.
What We’re Looking For
- 2-3 years of experience in Customer Success Management, Account Management or related customer-facing position within a rapidly growing company.
- Preferred experience in corporate travel management and/or fintech.
- Ability to think strategically, problem solve, and effectively prioritize work and initiatives in a fast-paced, rapidly changing environment.
- Data driven mindset with attention to detail.
- Strong communication and presentation skills.
- Demonstrable track record of high performance and success.
- High energy, go-getter with fresh ideas who takes the initiative to get things done.
- Highly intelligent, passionate, driven, high EQ, coachable individuals who are excited to delight clients, drive revenue and accelerate their careers.
- Bachelor’s degree preferred or similar work experience.
Equal Opportunity
Navan is an equal opportunity employer. We make all employment decisions based solely on merit. We provide equal employment opportunity to all applicants and employees without discrimination on the bases of race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We prohibit any such discrimination or harassment. This policy applies to all terms and conditions of employment, including hiring.
Accommodations
Navan complies with the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable state or local law. Navan will reasonably accommodate qualified individuals with a disability in connection with applications for employment as required by law.
Account Manager, Commercial employer: Traveltechessentialist
Navan is an exceptional employer that fosters a dynamic and fast-paced work culture, perfect for those looking to thrive in a rapidly evolving environment. With a strong focus on employee growth, we offer opportunities for professional development and collaboration across teams, ensuring that our Account Managers not only drive customer success but also accelerate their own careers. Our commitment to diversity and inclusion, alongside a supportive atmosphere, makes Navan a rewarding place to work for passionate individuals eager to make a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land Account Manager, Commercial
✨Tip Number 1
Get to know the company inside out! Research Navan's culture, values, and products. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for those interviews by practising common questions and scenarios related to account management. Think about how you can demonstrate your problem-solving skills and customer success experience.
✨Tip Number 4
Don’t forget to follow up after your interviews! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar!
We think you need these skills to ace Account Manager, Commercial
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your enthusiasm for the role shine through! We love seeing candidates who are genuinely excited about helping clients succeed and driving adoption of our platform.
Tailor Your Experience:Make sure to highlight your relevant experience in customer success or account management. We want to see how your background aligns with the fast-paced environment we thrive in, so don’t hold back on those achievements!
Be Data-Driven:Since we value a data-driven mindset, include any metrics or results from your previous roles that demonstrate your impact. Numbers speak volumes, and we’re all about maximising customer value!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity to join our dynamic team!
How to prepare for a job interview at Traveltechessentialist
✨Know Your Product Inside Out
As an Account Manager, you'll need to have a deep understanding of the Navan platform. Before your interview, make sure you’re familiar with its features and benefits. This will help you demonstrate how you can drive adoption and satisfaction for clients.
✨Prepare for Customer Scenarios
Think about potential customer scenarios you might face in this role. Prepare examples of how you would handle onboarding, training, or resolving issues. This shows that you can think strategically and problem-solve effectively in a fast-paced environment.
✨Showcase Your Communication Skills
Since you'll be working closely with C-suite executives and program administrators, practice articulating your thoughts clearly and confidently. Use examples from your past experiences to highlight your strong communication and presentation skills.
✨Demonstrate Your Data-Driven Mindset
Be ready to discuss how you’ve used data to drive decisions in previous roles. Highlight any experience you have with metrics and success metrics, as this aligns with the expectations of the role and shows you can contribute to exceeding goals.
