Director of Sales Excellence in England

Director of Sales Excellence, Commercial Operations

Travelport is the brains behind travel bookings. If you want to be part of an industry that makes the world go round, you’re in good company. We’re hiring right now for a Director of Sales Excellence search for Travelport on LinkedIn.

How you’ll make an impact

We are evolving from a legacy GDS model to a modern, API‑driven travel marketplace. This role will drive best‑in‑class improvements to the commercial operating system that will define sellers’ future behaviors – how we sell, forecast, onboard customers, and drive adoption – while introducing pragmatic GenAI tools to reduce friction and increase speed across the commercial workflow.

What You’ll Do

Your role in action

• Conduct the innovation and modernization of sales and account management, with a strong focus on AI‑driven solutions, automation, and self‑service.
• Redesign processes and workflows to deliver seamless, efficient, and consistent customer experiences.
• Build and empower teams to adopt Sales‑first ways of working, driving revenue growth, operational excellence and scalability.
• Champion the modernization of the sales role, using insights and analytics to guide innovation and journey optimization.
• Deliver measurable results in automation adoption, pipeline hygiene and quality, cost‑to‑serve, and productivity improvements.

Drive Sales & Commercial Excellence

• Design, implement, and continuously improve end‑to‑end sales processes across demand generation, sales execution, and renewal/expansion.
• Translate commercial strategy into operational playbooks, standards and cadences that improve consistency and execution quality.
• Identify productivity bottlenecks and lead initiatives that improve win rates, sales cycle time, deal value and forecasting accuracy.

Enable High‑Performance Sales Teams

• Partner with Sales Enablement to ensure training, tools and playbooks reinforce best‑in‑class selling behaviors.
• Support onboarding and role evolution for SDRs, Account Directors, Account Managers, Business Development Managers and Customer Success Managers.
• Build clear definitions of “what good looks like” across roles and stages of the sales cycle.

Optimize Systems, Data & Insights

• Partner with Sales Operations to improve sales operational infrastructure (CRM, forecasting tools, CPQ if applicable).
• Ensure clean, reliable data to support pipeline health, performance management and executive reporting.
• Deliver actionable insights that connect activity, outcomes and revenue results.

Partner Across Business

• Support cross‑functional initiatives tied to revenue growth, retention and customer expansion.
• Help align incentives, territories, coverage models and capacity planning with business priorities.

Lead Change & Continuous Improvement

• Champion continuous improvement, experimentation and adoption of best practices.
• Influence without authority, driving alignment in a matrixed, global environment.

What We’re Looking For

Experience & Background

• 6 to 10 years of experience in Sales/Commercial Excellence, Sales Operations, Revenue Operations, Sales Transformation, or similar roles.
• Proven experience supporting sales teams in a SaaS, travel tech or platform‑based business.
• Track record of driving measurable sales productivity or revenue impact through operational initiatives.
• Experience working with scaled CRM and sales tech stacks (e.g., Dealbuilder, Oracle Sales Cloud, forecasting tools, GTM analytics).

Skills & Capabilities

• Strong analytical mindset with the ability to translate data into practical recommendations.
• Deep understanding of sales motions, deal dynamics and customer lifecycle management.
• Excellent stakeholder management skills; comfortable partnering with senior commercial leaders.
• Change leadership capability — able to bring people along, not just design the solution.

Ways of Working

• Pragmatic problem‑solver who balances rigor with speed.
• Comfortable operating in ambiguity and evolving organizations.
• Highly collaborative and outcomes‑focused.
• Strong communicator who can simplify complexity.

Benefits

Our benefits package includes 25 days annual leave per annum, a hybrid working model, pension contribution, private medical, life assurance and personal travel insurance.

Equal Opportunity Statement

We are an equal opportunities employer and will consider all qualified applicants purely on their skills and abilities. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions and to receive other benefits and privileges of employment. Please contact us to request accommodation if needed.

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