At a Glance
- Tasks: Enhance business travel experiences and provide top-notch customer support.
- Company: Dynamic travel management company focused on customer satisfaction.
- Benefits: Competitive pay, equity ownership, generous leave, and health benefits.
- Other info: Flexible shifts in a collaborative office environment with growth opportunities.
- Why this job: Join a passionate team and revolutionise corporate travel for happy customers.
- Qualifications: Strong communication skills and a problem-solving mindset are essential.
The predicted salary is between 30000 - 40000 € per year.
Location: Birmingham
Employment Type: Full time
Department: Customer Care
About the Role
We are seeking dedicated Customer Experience Specialists that are passionate about enhancing the experience of business travelers. Our Customer Care team is crucial to our company's success and growth. We value empathetic professionals who understand our mission: making business travelers happy! If you are a problem solver driven by delivering a 7-Star service and eager to make an impact and revolutionize corporate travel management, you might be the perfect fit for our team.
Responsibilities
- Be a role model and a trusted advisor by showcasing Perk values and a customer‑centric approach in every customer interaction.
- Support and engage with customers with their global business travel requirements.
- Communicate with customers via phone, live chat, and e‑mail, to effectively resolve travel issues.
- Exceed customer expectations when managing bookings, queries and requests.
- Answer customer requests and act as their trusted travel advisor and think out‑of‑the‑box to provide innovative solutions where appropriate.
- Stay up‑to‑date with new features and product launches in Perk.
Qualifications
- Great communication skills, fluency in English, both written and spoken is essential.
- Self‑motivation, constant curiosity, and a strong desire to learn with a growth‑oriented attitude.
- Proficient with technology and can handle multiple tasks simultaneously without feeling overwhelmed.
- Performance‑driven and maintain a strong customer‑first mentality by delivering high‑quality service to a steady stream of customers daily.
- Great problem solver. Able to discover solutions when answers are not immediately available.
- Excel in a dynamic and collaborative setting, comfortable with change and ambiguity, able to work independently, and exercise good judgment to make decisions that prioritize customer satisfaction.
- Embody our values, add to our company culture and are passionate about travel.
- Comfortable with an office based environment and have shift flexibility.
Additional Experience
- Native or fluent level of English.
- Experience in a customer‑facing role (retail or call centre).
- Experience supporting customers via e‑mail, live chat, and phone is a benefit.
- Experience working with KPIs and metrics, specifically focused on quality is also a benefit.
Benefits
- Competitive compensation and equity ownership in Perk.
- Real living wage for this role.
- 25 days of annual leave plus bank holidays.
- Private medical cover and voluntary dental insurance from Bupa, and discounted gym memberships with GymFlex.
- Qualifying earnings company pension plan with Aviva.
- Life insurance protecting loved ones financially.
- Income protection in case of long‑term sickness or absence.
- Tax‑efficient cycle and electric car schemes with Cycle2Work.
Travel Experience Specialist employer: TravelPerk
At Perk, we pride ourselves on being an exceptional employer, offering a vibrant work culture in Birmingham that prioritises employee well-being and growth. Our Customer Care team is at the heart of our mission to enhance business travel experiences, and we provide comprehensive benefits including competitive compensation, generous leave, and health coverage, all while fostering a collaborative environment where your contributions truly matter. Join us to be part of a dynamic team that values innovation, empathy, and a passion for travel, ensuring you have the opportunity to thrive both personally and professionally.
StudySmarter Expert Advice🤫
We think this is how you could land Travel Experience Specialist
✨Tip Number 1
Get to know the company inside out! Research Perk's values and mission, especially how they relate to enhancing the travel experience. This will help you tailor your conversations and show that you're genuinely interested in making business travellers happy.
✨Tip Number 2
Practice your communication skills! Since you'll be engaging with customers via phone, live chat, and email, it’s crucial to sound confident and empathetic. Role-play with a friend or family member to get comfortable with different scenarios.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you’ve gone above and beyond to resolve an issue. Be ready to share these stories during interviews to demonstrate your ability to think outside the box.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and really want to be part of our team at Perk!
We think you need these skills to ace Travel Experience Specialist
Some tips for your application 🫡
Show Your Passion for Travel:When writing your application, let your love for travel shine through! Share any personal experiences or stories that highlight why you’re passionate about enhancing the travel experience for others. We want to see that spark!
Tailor Your Application:Make sure to customise your application to reflect the job description. Highlight your customer service skills and any relevant experience that aligns with our mission of making business travellers happy. We appreciate a personal touch!
Be Clear and Concise:Keep your writing clear and to the point. Use simple language and avoid jargon. We want to understand your message easily, just like how we communicate with our customers. Remember, clarity is key!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at TravelPerk
✨Know Your Stuff
Before the interview, make sure you’re well-versed in the company’s mission and values. Understand what makes their customer experience stand out, especially for business travellers. This will help you demonstrate your passion for enhancing customer experiences during the interview.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've successfully resolved customer issues in the past. Think about times when you went above and beyond to exceed expectations. This will highlight your ability to think outside the box and show that you can handle challenges effectively.
✨Practice Your Communication
Since great communication is key for this role, practice articulating your thoughts clearly and confidently. You might want to do a mock interview with a friend or family member, focusing on how you would engage with customers via phone, live chat, and email.
✨Embrace the Company Culture
Familiarise yourself with the company culture and values. Be ready to discuss how you embody these values in your work. Showing that you’re not just a fit for the role but also for the team will make a strong impression.
