Senior People Partner - Customer Care and Support Functions

Location: Barcelona, Birmingham

Employment Type: Full time

Location Type: Hybrid

Department: People

About Us: Perk (formerly TravelPerk) is the intelligent platform for travel and spend management. Built to tackle the time-consuming, manual work that gets in the way of real work, our tools automate everything from travel bookings to expenses, invoice processing, and more. By eliminating this shadow work that wastes hours, erodes morale, and saps innovation, we’re on a mission to power real work, with real impact. We’re trusted by more than 10,000 companies worldwide, including Wise, On Running, Breitling, and Fabletics, and we’re tackling the 7 hours of lost productivity per employee each week, a $1.7 trillion problem. Founded in 2015, Perk has grown into a global company of more than 1,800 people across 12 offices globally, with headquarters in London and Boston. We combine innovation, control, and simplicity to transform how businesses work and how people feel at work. At Perk, we’re driven by our values, like being an owner, delivering a 7-star experience, and working as one team. We value curiosity, purpose, and mindset, not just knowledge, to unlock the power in your potential. Our talent team brings together leading minds from the travel and SaaS industries, representing over 70 countries. If you’re excited about having a real impact and shaping how millions of people experience work, we’d love you on the team.

The Role: We have huge growth ambitions here at Perk, and our commitment to achieve them has never been stronger as we navigate our journey to One Perk. We’re scaling fast across multiple regions, integrating new businesses, and evolving how we deliver for our customers. As we expand our reach, launch new products and enter new markets, we need to stay sharp, scalable and human. That’s where you come in. We’re looking for a Senior People Partner to join our team, partnering closely with Senior Leaders across Customer Care and Support Functions to embed ‘Best for Perk’ people strategies, which contribute to our high performance culture. This role is for someone who thrives in fast paced, scaling environments and knows how to balance commerciality with dedication to colleague experience in a hyper growth environment. Reporting to the Head of People Partners, you’ll lead and develop two People Partners across the globe and collaborate across the People Team to ensure alignment, consistency, and impact in everything we do.

What you’ll do:

• Be a trusted partner to Customer Care and Support Functions: Work closely with our Customer Care and Support Function senior leaders to define, deliver, and embed the people strategy within these areas of Perk. With strong business acumen and coaching approach, you’ll bring insight, challenge, and clarity to business decisions, team structures and leadership plans. With huge growth plans comes ambiguity and a need to adapt our approach regularly; you’ll be comfortable navigating unknowns, and bring confidence in others through ambiguity.
• Lead and grow your own team: Manage and develop a team of People Partners, enabling them to partner global teams that span multiple functions and geographies. Set priorities, provide coaching, and remove barriers to success.
• Drive high performance at scale: Define what great looks like by co-creating with business leaders and building with the business to implement better ways of working to drive success, embed better ways of working, and enable leaders and managers to lead with confidence, clarity and accountability.
• Build the foundations for growth: Partner workforce planning, organisational design and talent development strategies that keep us agile as we grow.
• Champion employee engagement: Our values are at the heart of everything we do here at Perk. You’ll partner leaders to shape the employee experience across their teams and help us listen carefully, act on feedback and build a culture that people want to be part of.
• Lead through change: With experience in leading change effectively, you’ll partner leaders through fast-paced change with empathy and structure. You’ll ensure that through change and beyond, our colleagues are valued, and stay connected to our mission.
• Use data to make better decisions: Bring a data-driven mindset to everything you do. Use people insights to create and test hypotheses, diagnose challenges or opportunities, track progress and measure impact.

What success looks like: We build a high-performing, values-led culture that supports growth and drives results. Teams deliver and exceed both business and people success metrics. Managers and leaders feel equipped to drive performance, engagement and team development. They are confident and deliver against expectations throughout the entire employee lifecycle. Our people strategy is embedded into day-to-day business decisions, not separate from them. People insights such as engagement, churn, absence, and performance remain healthy. Successful project delivery across the business and People Team.

What you’ll bring:

• Experience in a People Partner role partnering customer service organisations in fast-growing tech companies.
• A track record of partnering and influencing senior leaders.
• Strong understanding of team design, high performance culture, leadership development and change management.
• A coaching mindset and excellent communication skills. You know when to challenge and when to support.
• A commercial approach to people work, with a focus on impact, data and action and balancing colleague experience.
• Experience developing and enabling leaders through multiple methods including skills gap analysis, designing, delivering, and measuring training programmes.
• Comfort operating across regions and time zones, with experience partnering international teams; ideally UKI, Spain, and the US.

What you receive: Receive competitive compensation and equity ownership in Perk. Rest and recharge with our generous allocation of vacation days plus public holidays. Take control of your physical health with your choice of private healthcare or a gym allowance. Know that your loved ones are protected financially through your Life Insurance if the worst were to happen. Join our unforgettable Perk events, including our spectacular annual summer party. Always feel supported with Spring Health, our market-leading wellbeing partner, providing fast, comprehensive access to 12x therapy and 12x coaching sessions for you and your loved ones. Make your money go further with our flexible compensation plan. Focus on your family with 17 weeks’ paid parental leave during your child’s first year. Contribute to your community with 16 paid hours per year to spend volunteering for your dearest charitable causes. Broaden your horizons with up to 20 'Work from Anywhere' days per year. Nurture your language skills with in real-life English, Spanish and Catalan lessons. Follow your passions and take a four-week, fully paid sabbatical once you reach 5 years. Let us help you move to one of our hubs with relocation support.

How We Work: At Perk, we take an IRL-first approach to work, where our team works together in-person 3 days a week. As such, this role requires you to be based within commuting distance of our hubs. We fundamentally believe in the value of meeting in real life to improve connectivity, productivity, creativity and ultimately making us a great place to work. For certain roles, we can help with relocation from anywhere in the world, English is the official language at the office. Please submit your resume in English if you choose to apply. Do not forget to submit an updated portfolio and/or resume.

Perk is a global company with a diverse customer base, and we want to make sure the people behind our product reflect that. We’re an equal opportunity employer, which means you’re welcome at Perk regardless of how you look, where you’re from, or anything else that makes you, well, you.

Protect Yourself from Recruitment Scams: All official communication from Perk will always come from email addresses ending in perk.com or externalperk.com, our verified social media channels, or recruiters listed on our official LinkedIn page. We will never ask you to pay for equipment, training, or fees, request sensitive personal information such as bank details early in the process, or communicate through unofficial apps like WhatsApp, Telegram, or Signal. If you receive a message claiming to be from Perk that seems suspicious, please do not respond. Forward it to security [at] perk .com, and we will confirm whether it is legitimate.