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For Companies At a Glance
- Tasks: Deliver 7-star service to business travellers and manage travel bookings efficiently.
- Company: Join Perk, a global leader in travel and spend management.
- Benefits: Flexible remote work, competitive pay, and opportunities for professional growth.
- Other info: Be part of a dynamic team that values innovation and collaboration.
- Why this job: Make a real impact on how businesses manage travel and enhance traveller experiences.
- Qualifications: Expertise in Galileo GDS and strong customer service skills required.
The predicted salary is between 30000 - 40000 £ per year.
Location: Birmingham
Employment Type: Full time
Department: Customer Care
About Us
Perk (formerly TravelPerk) is the intelligent platform for travel and spend management. Our tools automate everything from travel bookings to expenses, invoice processing, and more. We’re trusted by more than 10,000 companies worldwide, including Wise, On Running, Breitling, and Fabletics. Founded in 2015, Perk has grown into a global company of more than 1,800 people across 12 offices globally, with headquarters in London and Boston. We combine innovation, control, and simplicity to transform how businesses work and how people feel at work.
About the Role
We are seeking a dedicated Senior Business Travel Consultant that is passionate about enhancing the experience of business travelers and is an expert in the Galileo GDS system. Our Customer Care team is crucial to our company's success and growth. We value empathetic professionals who understand our mission: making business travelers happy!
What You Will Do
- Provide first-class, 7-star service to business travelers, managing travel bookings, amendments, and cancellations efficiently.
- Arrange European and domestic travel, including flights, car rentals, and hotels.
- Work independently, using your initiative to handle client inquiries and provide solutions without supervision.
- Communicate with clients via live chat, telephone, and email, ensuring all interactions are professional, friendly, and accurate.
- Undertake travel reservations and amendments for Click Travel customers, prioritizing customer service and booking accuracy.
- Proactively maintain and develop client relationships, offering support throughout the entire travel process.
- Provide suitable travel options and suggestions to meet client requirements.
- Ensure all service level agreements are met and actively maintain the Galileo GDS queues.
- Mentor and support junior team members, assisting with their queries and quality-checking their work as needed.
- Support the Team Leader and collaborate with colleagues to maintain a high level of service.
We Are Looking for People Who
- Are proficient in air fares and ticketing.
- Possess expert knowledge of the Galileo GDS system, including reissuing.
Senior Business Travel Consultant - Part-time - Remote employer: TravelPerk
Contact Detail:
TravelPerk Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Business Travel Consultant - Part-time - Remote
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or industry events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their mission and values, so you can show how you align with them. This will help you stand out as a candidate who truly gets what they’re about.
✨Tip Number 3
Practice your pitch! Be ready to explain why you’re the perfect fit for the role. Highlight your experience with the Galileo GDS system and your passion for providing top-notch service to business travellers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of our team at Perk.
We think you need these skills to ace Senior Business Travel Consultant - Part-time - Remote
Some tips for your application 🫡
Show Your Passion: Let us see your enthusiasm for enhancing the experience of business travellers. Share any relevant experiences or stories that highlight your dedication to customer service and travel management.
Tailor Your Application: Make sure to customise your CV and cover letter to reflect the skills and experiences that align with the Senior Business Travel Consultant role. Highlight your expertise in the Galileo GDS system and your ability to deliver a 7-star service.
Be Professional Yet Friendly: When writing your application, maintain a professional tone but don’t shy away from showing your friendly personality. We value empathetic professionals who can connect with clients and make them feel valued.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at TravelPerk
✨Know Your GDS Inside Out
Make sure you brush up on your knowledge of the Galileo GDS system. Be prepared to discuss specific functionalities, like reissuing tickets and managing queues. Showing that you can navigate the system with ease will impress the interviewers.
✨Demonstrate Your Customer Care Skills
Since the role is all about providing a 7-star service, think of examples from your past experiences where you went above and beyond for a customer. Be ready to share how you handled difficult situations and turned them into positive outcomes.
✨Show Your Problem-Solving Prowess
Prepare to discuss scenarios where you've had to think on your feet. The interviewers will want to see how you approach challenges, so have a few stories ready that highlight your initiative and ability to provide solutions independently.
✨Emphasise Team Collaboration
Even though this role involves working independently, teamwork is still key. Be ready to talk about how you've supported colleagues in the past, mentored junior team members, or collaborated on projects to enhance service delivery.