Senior Business Travel Consultant - Day Shift - Remote

Location: Birmingham

Employment Type: Full time

Department: Customer Care

About Us: Perk (formerly TravelPerk) is the intelligent platform for travel and spend management. Our tools automate everything from travel bookings to expenses, invoice processing, and more. We’re trusted by more than 10,000 companies worldwide, including Wise, On Running, Breitling, and Fabletics. Founded in 2015, Perk has grown into a global company of more than 1,800 people across 12 offices globally, with headquarters in London and Boston.

About the Role: We are seeking a dedicated Senior Business Travel Consultant that is passionate about enhancing the experience of business travelers and is an expert in the Galileo GDS system. Our Customer Care team is crucial to our company's success and growth. We value empathetic professionals who understand our mission: making business travelers happy!

What You Will Do:

• Provide first-class, 7-star service to business travelers, managing travel bookings, amendments, and cancellations efficiently.
• Arrange European and domestic travel, including flights, car rentals, and hotels.
• Work independently, using your initiative to handle client inquiries and provide solutions without supervision.
• Communicate with clients via live chat, telephone, and email, ensuring all interactions are professional, friendly, and accurate.
• Undertake travel reservations and amendments for Click Travel customers, prioritizing customer service and booking accuracy.
• Proactively maintain and develop client relationships, offering support throughout the entire travel process.
• Provide suitable travel options and suggestions to meet client requirements.
• Ensure all service level agreements are met and actively maintain the Galileo GDS queues.
• Mentor and support junior team members, assisting with their queries and quality-checking their work as needed.
• Support the Team Leader and collaborate with colleagues to maintain a high level of service.

We Are Looking for People Who:

• Are proficient in air fares and ticketing.
• Possess expert knowledge of the Galileo GDS system, including reissuing (manual and automated) tickets autonomously.
• Have great communication skills, fluency in English, both written and spoken is essential.
• Have previous experience as a Business Travel Consultant.
• Are well-organized, and capable of working to tight deadlines under pressure.
• Exhibit a positive and professional telephone manner, with confidence in interacting with clients and suppliers.
• Are proactive in resolving customer queries and complaints, using their initiative to overcome problems.
• Are flexible and willing to complete various tasks as needed, supporting the team and contributing to overall success.
• Maintain a professional and positive attitude when dealing with suppliers, customers, and colleagues.
• Motivate and encourage the well-being of the team, displaying a positive attitude at all times.

Our Benefits:

• Receive competitive compensation and equity ownership in Perk.
• Rest and recharge with 25 days of annual leave plus bank holidays.
• Take control of your physical health with private medical cover and voluntary dental insurance from Bupa, and discounted gym memberships with GymFlex.
• Plan for your future with our qualifying earnings company pension plan with Aviva.
• Know that your loved ones are protected financially through your Life Insurance.
• Rest assured that you’re covered by income protection in case you experience a long-term sickness or absence.
• Leverage tax-efficient cycle and electric car schemes with Cycle2Work & Octopus.
• Join our unforgettable Perk events, including our spectacular annual summer party.
• Always feel supported with Spring Health, providing fast, comprehensive access to therapy and coaching sessions for you and your loved ones.
• Focus on your family with 12-16 weeks’ paid parental leave.
• Contribute to your community with 16 paid hours per year to spend volunteering for your dearest charitable causes.
• Broaden your horizons with up to 20 "Work from Anywhere" days per year.
• Stay savvy with access to a wide variety of discounts and rewards.
• Follow your passions and take a four-week, fully paid sabbatical once you reach 5 years.
• Let us help you move to one of our hubs with relocation support.

Working Hours & Conditions:

• Working hours are within 7am - 11pm. Part-time working hours also available.
• An expectation of weekend working on a rotation is required.
• Required to work bank holidays.
• Role will be fully remote; however, you will be required to come into the Birmingham Hub for training and special events.

How We Work: We prioritise experience and potential over academic qualifications for this role. We believe that talent and ability aren’t always reflected in formal credentials.

Protect Yourself from Recruitment Scams: All official communication from Perk will always come from verified sources. If you receive a suspicious message claiming to be from Perk, please do not respond.