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For Companies At a Glance
- Tasks: Deliver 7-star service to business travellers, managing bookings and providing solutions.
- Company: Join Perk, a global leader in travel and spend management.
- Benefits: Enjoy remote work, competitive salary, and opportunities for professional growth.
- Other info: Be part of a dynamic team that values innovation and collaboration.
- Why this job: Make a real impact on how millions experience corporate travel.
- Qualifications: Expertise in Galileo or Sabre GDS and strong customer service skills.
The predicted salary is between 30000 - 40000 £ per year.
Location: Birmingham
Employment Type: Full time
Department: Customer Care
About Us
Perk (formerly TravelPerk) is the intelligent platform for travel and spend management. Our tools automate everything from travel bookings to expenses, invoice processing, and more. We’re on a mission to power real work, with real impact. We’re trusted by more than 10,000 companies worldwide, including Wise, On Running, Breitling, and Fabletics. Founded in 2015, Perk has grown into a global company of more than 1,800 people across 12 offices globally, with headquarters in London and Boston. We combine innovation, control, and simplicity to transform how businesses work and how people feel at work.
About the Role
We are seeking a dedicated Senior Business Travel Consultant that is passionate about enhancing the experience of business travelers and is an expert in the Galileo or Sabre GDS system. Our Customer Care team is crucial to our company's success and growth. We value empathetic professionals who understand our mission: making business travelers happy!
What You Will Do
- Provide first-class, 7-star service to business travelers, managing travel bookings, amendments, and cancellations efficiently.
- Arrange European and domestic travel, including flights, car rentals, and hotels.
- Work independently, using your initiative to handle client inquiries and provide solutions without supervision.
- Communicate with clients via live chat, telephone, and email, ensuring all interactions are professional, friendly, and accurate.
- Undertake travel reservations and amendments for Click Travel customers, prioritizing customer service and booking accuracy.
- Proactively maintain and develop client relationships, offering support throughout the entire travel process.
- Provide suitable travel options and suggestions to meet client requirements.
- Ensure all service level agreements are met and actively maintain the Galileo GDS queues.
- Mentor and support junior team members, assisting with their queries and quality-checking their work as needed.
- Support the Team Leader and collaborate with colleagues to maintain a high level of service.
We Are Looking for People Who
- Are proficient in air fares and ticketing.
- Possess expert knowledge of the Galileo or Sabre GDS system, including reissuing.
Senior Business Travel Consultant - Core hours - 2 years FTC - Remote employer: TravelPerk
Contact Detail:
TravelPerk Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Business Travel Consultant - Core hours - 2 years FTC - Remote
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or industry events. We all know someone who knows someone, and a personal recommendation can make all the difference in landing that interview.
✨Tip Number 2
Prepare for those interviews by researching the company inside out. Understand their mission, values, and recent news. When you show genuine interest in Perk and its goals, it’ll definitely set you apart from the crowd!
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family. We can’t stress enough how important it is to articulate your experience and skills confidently. The more you practice, the more natural it will feel when it’s the real deal.
✨Tip Number 4
Don’t forget to follow up after your interview! A simple thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’re the perfect fit for the team!
We think you need these skills to ace Senior Business Travel Consultant - Core hours - 2 years FTC - Remote
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for enhancing the experience of business travellers shine through. We want to see that you’re not just looking for a job, but that you genuinely care about making a difference in corporate travel management.
Tailor Your CV: Make sure your CV is tailored to highlight your experience with the Galileo or Sabre GDS system. We love seeing specific examples of how you've provided top-notch service in previous roles, so don’t hold back on those details!
Be Professional Yet Friendly: In your written application, strike a balance between professionalism and friendliness. We value empathetic professionals, so let your personality come through while maintaining a polished tone that reflects our commitment to a 7-star service.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive and ready to take the first step towards joining our team!
How to prepare for a job interview at TravelPerk
✨Know Your GDS Inside Out
Make sure you brush up on your knowledge of the Galileo or Sabre GDS system. Be prepared to discuss specific scenarios where you've used these systems effectively, as this will show your expertise and confidence in handling travel bookings.
✨Showcase Your Customer Service Skills
Since the role is all about providing a 7-star service, think of examples from your past experiences where you went above and beyond for a customer. Highlight how you resolved issues and ensured client satisfaction, as this aligns perfectly with the company's mission.
✨Demonstrate Problem-Solving Abilities
Prepare to discuss how you approach problem-solving, especially in high-pressure situations. Think of specific instances where you had to think on your feet to provide solutions for clients, as this will showcase your initiative and independence.
✨Emphasise Team Collaboration
Even though you'll be working independently, it's important to show that you can collaborate well with others. Share examples of how you've mentored junior team members or worked with colleagues to maintain high service levels, as this reflects the company’s value of teamwork.