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For Companies At a Glance
- Tasks: Support and engage with customers on their global business travel needs.
- Company: Join a fast-growing unicorn in the travel management industry.
- Benefits: Competitive pay, equity options, 25 days leave, and health insurance.
- Why this job: Make a real impact by enhancing the experience of business travellers.
- Qualifications: Fluent English, customer service experience, and tech-savvy skills.
- Other info: Flexible shifts, growth opportunities, and a vibrant company culture.
The predicted salary is between 30000 - 42000 £ per year.
About TravelPerk
TravelPerk is a global travel and expense management platform. Its all-in-one platform gives travelers the freedom they want while providing companies with the control they need. The result saves time, money, and hassle for everyone. TravelPerk has industry-leading travel inventory alongside powerful management features, 24/7 customer support, state-of-the-art technology, and consumer-grade design. Founded in 2015 and headquartered in Barcelona, we’ve grown to over 1,800 people across Europe and North America. In 2022 we became a unicorn and in 2025, we raised Series E funding at a $2.7 billion valuation, alongside the acquisition of Yokoy, to become the leader in integrated travel and expense management. We’ve been winning awards since 2023 as one of the best places to work, one of the fastest-growing apps and tech companies, and a leading pioneer of business travel. Global brands like Wise, Red Bull, GetYourGuide, and Aesop trust us to get the most out of their travel.
About The Role: We are seeking dedicated Customer Care Agents that are passionate about enhancing the experience of business travelers. Our Customer Care team is crucial to our company\’s success and growth. We value empathetic professionals who understand our mission: making business travelers happy. If you are a problem solver driven by delivering a 7-star service and eager to make an impact and revolutionize corporate travel management, you might be the perfect fit for our team.
What You Will Do
- Be a role model and a trusted advisor by showcasing TravelPerk values and a customer centric approach in every customer interaction.
- Support and engage with our customers with their global business travel requirements
- Communicate with customers via phone, live chat, and e-mail, to effectively resolve travel issues.
- Exceed customer expectations when managing bookings, queries and requests.
- Answer customer requests and as their trusted travel advisor and think out-of-the-box to provide innovative solutions where appropriate
- Stay up-to-date with new features and product launches in TravelPerk; be prepared for ongoing innovation.
We Are Looking For People Who
- Have great communication skills, fluency in English, both written and spoken is essential.
- Possess self-motivation, a constant curiosity, and a strong desire to learn with a growth-oriented attitude.
- Are proficient with technology and can handle multiple tasks simultaneously without feeling overwhelmed.
- Are performance-driven and maintain a strong customer-first mentality by delivering high-quality service to a steady stream of customers daily.
- Are great problem solvers who relish the process of discovering answers when they aren’t immediately available.
- Excel in a dynamic and collaborative setting, comfortable with change and ambiguity, able to work independently, and exercise good judgement to prioritize customer satisfaction.
- Embody our values, contribute to our company culture, and are passionate about travel.
- Are comfortable with an office-based environment and have shift flexibility.
Role Requirements
- Native or fluent level of English.
- Experience in a customer-facing role, whether in retail or a call centre environment.
- Experience supporting customers via email, live chat, and phone is a benefit.
- Experience working with KPIs and metrics, with a focus on quality, is a benefit.
Our Benefits
- A competitive compensation package, including equity options in TravelPerk
- 25 days annual leave plus bank holidays
- Company Pension Plan with Aviva
- Private medical insurance from Bupa
- Life insurance with Zurich
- Income Protection and Wellbeing App with Unum
- Access to voluntary dental insurance through Bupa
- Tax-efficient schemes such as Cycle2Work and electric car leasing via Octopus
- Discounts on 12-month gym memberships with GymFlex
- Spring Health – access to therapy and coaching sessions
- Access to discounts and rewards
- TravelPerk events, including the annual summer party
- Parental leave: 12 to 16 weeks, based on eligibility
- Paid volunteering hours per year
- Work from anywhere allowance of 20 working days per year
- Opportunities for growth
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Customer Care Agent employer: TravelPerk
Contact Detail:
TravelPerk Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Agent
✨Tip Number 1
Get to know TravelPerk inside out! Familiarise yourself with their services and values. This way, when you chat with them, you can show off your knowledge and passion for making business travel a breeze.
✨Tip Number 2
Practice your communication skills! Whether it’s over the phone or via live chat, being clear and friendly is key. Try role-playing with a friend to nail down how you’d handle tricky customer queries.
✨Tip Number 3
Show your problem-solving prowess! Think of examples from your past where you’ve gone above and beyond for a customer. This will help you stand out as someone who truly cares about delivering that 7-star service.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Customer Care Agent
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for travel and customer service shine through. We want to see how much you care about making business travellers happy!
Tailor Your Application: Make sure to customise your CV and cover letter to highlight relevant experience in customer-facing roles. We love seeing how your skills align with our mission at TravelPerk.
Be Clear and Concise: Keep your writing straightforward and to the point. We appreciate clarity, so avoid jargon and make it easy for us to see why you're a great fit for the Customer Care Agent role.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get the ball rolling on your journey with TravelPerk.
How to prepare for a job interview at TravelPerk
✨Know the Company Inside Out
Before your interview, take some time to research TravelPerk. Understand their mission, values, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Communication Skills
As a Customer Care Agent, communication is key. Practice articulating your thoughts clearly and concisely. You might even want to prepare examples of how you've successfully resolved customer issues in the past to demonstrate your skills.
✨Emphasise Problem-Solving Abilities
TravelPerk is looking for great problem solvers. Think of specific instances where you’ve had to think outside the box to resolve an issue. Be ready to discuss these scenarios during your interview to highlight your innovative approach.
✨Prepare for Role-Play Scenarios
Expect to engage in role-play during your interview. This could involve handling a mock customer query. Practising this beforehand can help you feel more confident and showcase your ability to provide that 7-star service they value.
