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For Companies At a Glance
- Tasks: Support and engage with customers on their global business travel needs.
- Company: Join a fast-growing unicorn in the travel management industry.
- Benefits: Competitive pay, equity options, 25 days leave, and health insurance.
- Why this job: Make a real impact by enhancing the experience of business travellers.
- Qualifications: Fluent English, customer service experience, and tech-savvy skills.
- Other info: Flexible shifts, growth opportunities, and a vibrant company culture.
The predicted salary is between 30000 - 42000 £ per year.
Location
Birmingham
Employment Type
Full time
Department
Customer Care
About Us
Perk (formerly TravelPerk) is the intelligent platform for travel and spend management. Built to tackle the time-consuming, manual work that gets in the way of real work, our tools automate everything from travel bookings to expenses, invoice processing, and more. By eliminating this shadow work that wastes hours, erodes morale, and saps innovation, we’re on a mission to power real work, with real impact.
We’re trusted by more than 10,000 companies worldwide, including Wise, On Running, Breitling, and Fabletics, and we’re tackling the 7 hours of lost productivity per employee each week, a $1.7 trillion problem.
Founded in 2015, Perk has grown into a global company of more than 1,800 people across 12 offices globally, with headquarters in London and Boston. We combine innovation, control, and simplicity to transform how businesses work and how people feel at work.
At Perk, we’re driven by our values, like being an owner, delivering a 7-star experience, and working as one team. We value curiosity, purpose, and mindset, not just knowledge, to unlock the power in your potential. Our talent team brings together leading minds from the travel and SaaS industries, representing over 70 countries. If you’re excited about having a real impact and shaping how millions of people experience work, we’d love you on the team.
Visit www.perk.com to learn more.
About the Role
We are seeking dedicated Customer Care Agents that are passionate about enhancing the experience of business travelers.
Our Customer Care team is crucial to our company\’s success and growth. We value empathetic professionals who understand our mission: making business travelers happy!
If you are a problem solver driven by delivering a 7-Star service and eager to make an impact and revolutionize corporate travel management, you might be the perfect fit for our team.
What You’ll Do
- Be a role model and a trusted advisor by showcasing Perk values and a customer centric approach in every customer interaction.
- Support and engage with our customers with their global business travel requirements
- Communicate with customers via phone, live chat, and e-mail to effectively resolve travel issues.
- Exceed customer expectations when managing bookings, queries and requests.
- Answer customer requests as their trusted travel advisor and think creatively to provide innovative solutions where appropriate
- Stay up-to-date with new features and product launches in Perk; there are lots, so be prepared for some serious innovation!
We are looking for people who
- Have great communication skills, fluency in English, both written and spoken, is essential.
- Possess self-motivation, a constant curiosity, and a growth-oriented attitude.
- Are proficient with technology and can handle multiple tasks simultaneously without feeling overwhelmed.
- Are performance-driven and maintain a strong customer-first mentality by delivering high-quality service to a steady stream of customers daily.
- Are great problem solvers; since we don’t always have immediate answers, you should relish the process of discovering them.
- Excel in a dynamic and collaborative setting, comfortable with change and ambiguity, able to work independently, and exercise good judgment to make decisions that prioritize customer satisfaction.
- Embody our values, contribute to our company culture, and are passionate about travel.
- Are comfortable with an office-based environment and have shift flexibility.
What We’re Looking For
- Native or fluent level of English.
- Experience in a customer-facing role whether that be retail or call centre environment.
- Experience supporting customers via email, live chat, and phone are a benefit.
- Experience working with KPIs and metrics, with a focus on quality, are also a benefit.
What we offer
- Receive competitive compensation and equity ownership in Perk
- Perk offers the real living wage for this role
- Rest and recharge with 25 days of annual leave plus bank holidays
- Private medical cover and voluntary dental insurance from Bupa, and discounted gym memberships with GymFlex
- Plan for your future with our qualifying earnings company pension plan with Aviva
- Life Insurance for financial protection
- Income protection for long-term sickness or absence
- Cycle2Work & Octopus tax-efficient schemes
- Perk events, including our annual summer party
- Spring Health wellbeing support with access to therapy and coaching
- 12-16 weeks’ paid parental leave
- 16 paid hours per year to volunteer
- Up to 20 Work from Anywhere days per year
- Discounts and rewards program
- Four-week fully paid sabbatical after 5 years
- Relocation support to move to a Perk hub
Working Hours & Conditions
- Office-based in Birmingham City Centre, 5 days per week
- Rotational hours between 8am – 7pm
- 37.5 weekly hours
- 1 weekend in every 7 weeks
How We Work
Perk uses an IRL-first approach; team collaboration occurs in person 3 days a week. Role requires being based within commuting distance of hubs. We value in-person connection to improve productivity and morale.
Relocation assistance may be available from anywhere in the world. English is the official office language. Please submit your resume in English. Include an updated portfolio or resume.
Perk is an equal opportunity employer. We welcome applicants regardless of appearance, origin, or other characteristics.
Protect Yourself from Recruitment Scams
Official Perk communications come from emails ending in @perk.com or @externalperk.com, verified social channels, or recruiters on our official LinkedIn page. Do not pay for equipment or training or share sensitive personal information early in the process. If you receive a suspicious message, forward it to security@perk.com for verification.
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Customer Care Agent employer: TravelPerk
Contact Detail:
TravelPerk Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Agent
✨Tip Number 1
Get to know TravelPerk inside out! Familiarise yourself with their services and values. This way, when you chat with them, you can show off your knowledge and passion for making business travel a breeze.
✨Tip Number 2
Practice your communication skills! Whether it’s over the phone or via live chat, being clear and friendly is key. Try role-playing with a friend to nail down how you’d handle tricky customer queries.
✨Tip Number 3
Show your problem-solving prowess! Think of examples from your past where you’ve gone above and beyond for a customer. This will help you stand out as someone who truly cares about delivering that 7-star service.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Customer Care Agent
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for travel and customer service shine through. We want to see how much you care about making business travellers happy!
Tailor Your Application: Make sure to customise your CV and cover letter to highlight relevant experience in customer-facing roles. We love seeing how your skills align with our mission at TravelPerk.
Be Clear and Concise: Keep your writing straightforward and to the point. We appreciate clarity, so avoid jargon and make it easy for us to see why you're a great fit for the Customer Care Agent role.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get the ball rolling on your journey with TravelPerk.
How to prepare for a job interview at TravelPerk
✨Know the Company Inside Out
Before your interview, take some time to research TravelPerk. Understand their mission, values, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Communication Skills
As a Customer Care Agent, communication is key. Practice articulating your thoughts clearly and concisely. You might even want to prepare examples of how you've successfully resolved customer issues in the past to demonstrate your skills.
✨Emphasise Problem-Solving Abilities
TravelPerk is looking for great problem solvers. Think of specific instances where you’ve had to think outside the box to resolve an issue. Be ready to discuss these scenarios during your interview to highlight your innovative approach.
✨Prepare for Role-Play Scenarios
Expect to engage in role-play during your interview. This could involve handling a mock customer query. Practising this beforehand can help you feel more confident and showcase your ability to provide that 7-star service they value.
