At a Glance
- Tasks: Enhance business travel experiences and provide top-notch customer support.
- Company: Join a dynamic team at a leading corporate travel management company.
- Benefits: Competitive pay, equity ownership, generous leave, and wellness perks.
- Other info: Flexible working hours and opportunities for personal growth.
- Why this job: Make a real impact in the travel industry while helping others.
- Qualifications: Strong communication skills and a passion for problem-solving.
The predicted salary is between 30000 - 40000 € per year.
Location: Birmingham
Employment Type: Full time
Department: Customer Care
About the Role
We are seeking dedicated Customer Experience Specialists that are passionate about enhancing the experience of business travelers. Our Customer Care team is crucial to our company's success and growth. We value empathetic professionals who understand our mission: making business travelers happy! If you are a problem solver driven by delivering a 7-Star service and eager to make an impact and revolutionize corporate travel management, you might be the perfect fit for our team.
Responsibilities
- Be a role model and a trusted advisor by showcasing Perk values and a customer‑centric approach in every customer interaction.
- Support and engage with customers with their global business travel requirements.
- Communicate with customers via phone, live chat, and e‑mail, to effectively resolve travel issues.
- Exceed customer expectations when managing bookings, queries and requests.
- Answer customer requests and act as their trusted travel advisor and think out‑of‑the‑box to provide innovative solutions where appropriate.
- Stay up‑to‑date with new features and product launches in Perk.
Qualifications
- Great communication skills, fluency in English, both written and spoken is essential.
- Self‑motivation, constant curiosity, and a strong desire to learn with a growth‑oriented attitude.
- Proficient with technology and can handle multiple tasks simultaneously without feeling overwhelmed.
- Performance‑driven and maintain a strong customer‑first mentality by delivering high‑quality service to a steady stream of customers daily.
- Great problem solver. Able to discover solutions when answers are not immediately available.
- Excel in a dynamic and collaborative setting, comfortable with change and ambiguity, able to work independently, and exercise good judgment to make decisions that prioritize customer satisfaction.
- Embody our values, add to our company culture and are passionate about travel.
- Comfortable with an office based environment and have shift flexibility.
Additional Experience
- Native or fluent level of English.
- Experience in a customer‑facing role (retail or call centre).
- Experience supporting customers via e‑mail, live chat, and phone is a benefit.
- Experience working with KPIs and metrics, specifically focused on quality is also a benefit.
Benefits
- Competitive compensation and equity ownership in Perk.
- Real living wage for this role.
- 25 days of annual leave plus bank holidays.
- Private medical cover and voluntary dental insurance from Bupa, and discounted gym memberships with GymFlex.
- Qualifying earnings company pension plan with Aviva.
- Life insurance protecting loved ones financially.
- Income protection in case of long‑term sickness or absence.
- Tax‑efficient cycle and electric car schemes with Cycle2Work & Octopus.
- Annual summer party and other Perk events.
- Spring Health wellbeing partner providing therapy and coaching sessions.
- 12‑16 weeks paid parental leave.
- 16 paid hours per year to volunteer for charitable causes.
- Up to 20 “Work from Anywhere” days per year.
- Access to a wide variety of discounts and rewards.
- Four‑week fully paid sabbatical after 5 years.
- Relocation support for moving to one of our hubs.
Working Hours & Conditions
Office based in Birmingham City Centre office 5 days / week. Working hours rotational basis between 8am - 7pm. Weekly working hours 37.5. Required to work 1 weekend in every 7 weeks.
How We Work
We take an IRL‑first approach, working together in person 3 days a week. The role requires you to be based within commuting distance of our hubs. We believe in meeting in real life to improve connectivity, productivity, creativity and to create a great place to work. Perk is a global company with a diverse customer base, and we want to make sure the people behind our product reflect that. We’re an equal opportunity employer, which means you’re welcome at Perk regardless of how you look, where you’re from, or anything else that makes you, well, you.
Travel Experience Specialist in Birmingham employer: TravelPerk
At Perk, we pride ourselves on being an exceptional employer, offering a vibrant work culture in the heart of Birmingham. Our commitment to employee growth is evident through competitive compensation, generous leave policies, and unique benefits like a fully paid sabbatical after five years. Join us to be part of a dynamic team that values innovation, collaboration, and making a meaningful impact in the world of corporate travel management.
StudySmarter Expert Advice🤫
We think this is how you could land Travel Experience Specialist in Birmingham
✨Tip Number 1
Get to know the company inside out! Research Perk's values and mission, especially how they relate to enhancing business travel experiences. This will help you connect with the interviewers and show that you're genuinely interested in making a difference.
✨Tip Number 2
Practice your communication skills! Since you'll be interacting with customers via phone, live chat, and email, it’s crucial to articulate your thoughts clearly. Try role-playing scenarios with friends or family to boost your confidence.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you’ve gone above and beyond to resolve issues. This will demonstrate your ability to think outside the box, which is key for a Travel Experience Specialist.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen on joining our team at Perk!
We think you need these skills to ace Travel Experience Specialist in Birmingham
Some tips for your application 🫡
Show Your Passion for Travel:When writing your application, let your love for travel shine through! Share any personal experiences or stories that highlight why you’re passionate about enhancing the travel experience for others. We want to see that spark!
Tailor Your Application:Make sure to customise your application to reflect the job description. Highlight your customer service skills and any relevant experience in a customer-facing role. We’re looking for those who can embody our values and contribute to our culture.
Be Clear and Concise:Keep your writing clear and to the point. Use simple language and avoid jargon. We appreciate straightforward communication, just like we expect from our team when dealing with customers!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re tech-savvy, which is a big plus for us!
How to prepare for a job interview at TravelPerk
✨Know Your Stuff
Before the interview, make sure you’re familiar with the company and its mission. Understand what makes their customer care unique and how they aim to enhance the experience of business travellers. This will show your genuine interest and help you connect with the interviewers.
✨Showcase Your Empathy
As a Travel Experience Specialist, empathy is key. Prepare examples from your past experiences where you went above and beyond to solve a customer’s problem. Highlight how you made them feel valued and satisfied, as this aligns perfectly with the company’s customer-centric approach.
✨Demonstrate Problem-Solving Skills
Be ready to discuss specific scenarios where you had to think outside the box to resolve an issue. The interviewers will be looking for your ability to handle unexpected challenges, so share stories that showcase your creativity and resourcefulness in finding solutions.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the tools they use for customer interactions, or how they measure success in customer care. This not only shows your enthusiasm but also helps you gauge if the company culture is the right fit for you.
