TechOps Specialist / IT Support Specialist in Birmingham

Location: Birmingham (On-site, within commuting distance to the hub)

About the Role:

We are looking for an ambitious, motivated and knowledgeable TechOps Specialist to help build a world-class IT experience at Perk. In this role you will be an instrumental part of every aspect of IT at Perk. You will be responsible for everything from helping users day-to-day to delivering big projects that alter the course of the company. You will need to be smart, adaptable, comfortable with ambiguity and people-focused. You should have a background in something technical and love learning how things work in IT. The more experience the better! This role needs to be based in Birmingham and requires you to be in the office at least 4 days per week.

What will my day look like?

• Be part of a global TechOps team, supporting our 1,200 Perk employees across all of our Perk hubs (London, Edinburgh, Barcelona, Berlin, Birmingham, Chicago, Miami, Boston)
• Working on tickets in our ticketing system, providing route analysis along with improving our processes; Zendesk
• Assist with the lifecycle of Perk assets (catalog, repair, ship, inventory, and purchasing)
• Configuring/maintaining our MDM tools, for example deploying new configurations, application management
• Deploying software to our endpoint devices (Windows/macOS)
• Administration of Okta, creating workflows, implementing new/existing SaaS using SAML, SCIM, leveraging APIs, directory management
• Managing Google Workspace, managing user/groups, mailboxes/email, mailflows, policies based on OU, GoogleApps
• Help to maintain our network infrastructure and associated systems through core skills and change management
• Securely configure and maintain our suite of SaaS tools
• Providing audio visual support (Meeting Rooms, Company Events) using Zoom/Zoom Rooms
• Mentoring junior members of the team, effective documentation, show and tells, IT shadowing and general knowledge sharing
• Assisting/managing projects within your domain
• Liaising with third party vendors when required
• Occasional out of hours support

What skills and experience are required?

• Experienced in a fast-paced environment, ability to adapt accordingly
• Experienced providing internal IT Support, providing a 7 star experience
• Operational experience supporting Windows, macOS, mobile devices
• Administration experience implementing & managing modern MDM tools; Microsoft Intune and/or Jamf Pro
• Administration experience managing identity management tools; Okta & Active Directory
• Administration experience managing Google Workspace
• Strong documentation skills
• Experience managing modern SAAS tools (Slack, Notion, Box & Zoom)
• Experience supporting network infrastructure; DHCP, LAN, WAN, DNS, WiFi
• Automation/Scripting experience

How We Work

At Perk, we take an IRL-first approach to work, where our team works together in-person 3 days a week. As such, this role requires you to be based within commuting distance of our hubs. We fundamentally believe in the value of meeting in real life to improve connectivity, productivity and ultimately making us a great place to work.

For certain roles, relocation support may be available from anywhere in the world. English is the official language at the office. Please submit your resume in English if you choose to apply. Do not forget to submit an updated portfolio and/or resume.

Perk is a global company with a diverse customer base, and we want to make sure the people behind our product reflect that. We’re an equal opportunity employer, which means you’re welcome at Perk regardless of how you look, where you’re from, or anything else that makes you, well, you.

Protect Yourself from Recruitment Scams

All official communication from Perk will come from email addresses ending in perk.com or externalperk.com, our verified social channels, or recruiters listed on our official LinkedIn page. We will never ask you to pay for equipment, training, or fees, request sensitive personal information such as bank details early in the process, or communicate through unofficial apps. If you receive a message claiming to be from Perk that seems suspicious, please do not respond. Forward it to security at perk dot com, and we will confirm whether it is legitimate.

Compensation Range: $75K - $100K