Senior Business Travel Consultant | Day Shifts | Remote in Birmingham

About the Role

We are seeking a dedicated Senior Business Travel Consultant that is passionate about enhancing the experience of business travelers and is an expert in the Galileo or Sabre GDS system.

What You Will Do

• Provide first‑class, 7‑star service to business travelers, managing travel bookings, amendments, and cancellations efficiently.
• Arrange European and domestic travel, including flights, car rentals, and hotels.
• Work independently, using your initiative to handle client inquiries and provide solutions without supervision.
• Communicate with clients via live chat, telephone, and email, ensuring all interactions are professional, friendly, and accurate.
• Undertake travel reservations and amendments for Click Travel customers, prioritizing customer service and booking accuracy.
• Proactively maintain and develop client relationships, offering support throughout the entire travel process.
• Provide suitable travel options and suggestions to meet client requirements.
• Ensure all service level agreements are met and actively maintain the Galileo GDS queues.
• Mentor and support junior team members, assisting with their queries and quality‑checking their work as needed.
• Support the Team Leader and collaborate with colleagues to maintain a high level of service.

We Are Looking for People Who

• Are proficient in air fares and ticketing.
• Possess expert knowledge of the Galileo or Sabre GDS system, including reissuing (manual & automated) tickets autonomously.
• Have great communication skills, fluency in English, both written and spoken is essential.
• Have previous experience as a Business Travel Consultant.
• Are well‑organized, and capable of working to tight deadlines under pressure.
• Exhibit a positive and professional telephone manner, with confidence in interacting with clients and suppliers.
• Are proactive in resolving customer queries and complaints, using their initiative to overcome problems.
• Are flexible and willing to complete various tasks as needed, supporting the team and contributing to overall success.
• Maintain a professional and positive attitude when dealing with suppliers, customers, and colleagues.
• Motivate and encourage the well‑being of the team, displaying a positive attitude at all times.

What We Offer

• Receive competitive compensation and equity ownership.
• 25 days of annual leave plus bank holidays.
• Private medical cover and voluntary dental insurance from Bupa, and discounted gym memberships with GymFlex.
• Qualifying earnings company pension plan with Aviva.
• Life Insurance.
• Income protection.
• Tax‑efficient cycle and electric car schemes with Cycle2Work & Octopus.
• Perk events, including an annual summer party.
• Well‑being partner Spring Health, providing therapy and coaching sessions.
• 12‑16 weeks’ paid parental leave.
• 16 paid hours per year to volunteer for charitable causes.
• Up to 20 “Work from Anywhere” days per year.
• Access to a wide variety of discounts and rewards.
• Four‑week, fully paid sabbatical after 5 years.
• Relocation support for hubs.

Working Hours & Conditions

• Working Hours: You’ll work fully within standard business hours (7am‑7pm) with weekend shifts required on a 1‑in‑5 week rotation.
• Contract: Initial 2‑year fixed‑term contract.
• Location: Fully remote, with occasional in‑person days at our Birmingham Hub for training and company events.

We are an equal opportunity employer, which means you’re welcome at Perk regardless of how you look, where you’re from, or anything else that makes you, well, you.