People Partner - Customer Care / Business units in Birmingham

Location: Birmingham

Employment Type: Full time

Department: People

About Us: Perk (formerly TravelPerk) is the intelligent platform for travel and spend management. Built to tackle the time-consuming, manual work that gets in the way of real work, our tools automate everything from travel bookings to expenses, invoice processing, and more. By eliminating this shadow work that wastes hours, erodes morale, and saps innovation, we’re on a mission to power real work, with real impact.

We’re trusted by more than 10,000 companies worldwide, including Wise, On Running, Breitling, and Fabletics, and we’re tackling the 7 hours of lost productivity per employee each week, a $1.7 trillion problem. Founded in 2015, Perk has grown into a global company of more than 1,800 people across 12 offices globally, with headquarters in London and Boston. We combine innovation, control, and simplicity to transform how businesses work and how people feel at work.

At Perk, we’re driven by our values, like being an owner, delivering a 7-star experience, and working as one team. We value curiosity, purpose, and mindset, not just knowledge, to unlock the power in your potential. Our talent team brings together leading minds from the travel and SaaS industries, representing over 70 countries. If you’re excited about having a real impact and shaping how millions of people experience work, we’d love you on the team.

We’re scaling fast across the US and Europe, and our global team of almost 2000 colleagues continues to grow, and fast! As we expand our reach, launch new products and enter new markets, we need to stay sharp, scalable and human. That’s where you come in.

We’re looking for a People Partner to join our high-performing team and partner with leaders across our Customer Care and other business units to deliver people strategies that drive performance, engagement, and scalable growth. As a People Partner, you’ll work closely with senior managers and functional leaders to translate company priorities into actionable people plans. You’ll bring clarity, commerciality, and care to everything you do, enabling leaders to make confident decisions and empowering teams to thrive.

Due to the recent acquisition and ongoing integration of two organisations alongside our huge growth ambitions, this role is for someone who thrives in fast paced, scaling environments and knows how to bring clarity, commerciality, and dedication to employee experience in fast-scaling teams.

You’ll be responsible for implementing core people processes, enabling change initiatives, and ensuring we’re building a culture that reflects our values as we scale.

If you thrive in fast-paced environments, know how to balance tactical delivery with strategic thinking, and want to make a meaningful impact on people and performance, we’d love to meet you.

What you’ll do:

• Partner with Leaders to Deliver People Plans: Work with Senior Leaders and Managers to co-create people priorities with business goals. Provide insight, challenge, and recommendations on people topics across the full employee lifecycle including org design, high performance culture, and leading change. Act as a trusted adviser and coach, ensuring leaders have the mindset, capability, and confidence to lead their teams effectively. Implement and manage key people processes (e.g. performance reviews, engagement surveys, talent planning) in your functions, ensuring quality and consistency.
• Drive Performance and Engagement: Support leaders to embed the performance process, ensuring objectives, feedback, and development conversations drive high performance. Use a range of data insights including People Data, Engagement Results, performance, and external sources to proactively partner on action planning, and monitor progress against agreed initiatives. Champion our values and ensure they are embedded into ways of working. Use people data to diagnose challenges, track progress, and recommend improvements.
• Lead Change at a Functional Level: Co-deliver change management activities with Senior Leaders and Managers, ensuring buy-in, clear communication, leader enablement, and smooth implementation. Lead integration projects, restructures, or shifts in operating models, working closely with senior People Partners and other stakeholders. You’ll ensure that through change and beyond, our colleagues are valued, and stay connected to our mission.
• Enable Leadership and Manager Capability: Coach and guide Leaders and Managers on people topics, from performance and development to team dynamics and organisational change. Identify capability gaps and partner with the relevant People Team functions to address them, including through the creation and delivery of learning content. You’ll bring insight, challenge and clarity to business decisions, team structures and leadership plans. With huge growth plans comes ambiguity and a need to adapt our approach regularly; you’ll be comfortable navigating unknowns, and bring confidence in others through ambiguity.

What success looks like:

• Leaders in your functions feel equipped and confident to lead their teams through growth and change, and to drive performance, engagement and team development.
• Core people processes are delivered with consistency, quality, and impact.
• People insights such as engagement, churn, and absence remain healthy, and engagement and performance metrics in your functions improve, with clear links to actions you’ve partnered on.
• Change initiatives in your remit are implemented smoothly, with positive feedback from leaders and teams.
• Successful project delivery across your business function and the People Team.

What you’ll bring:

• Experience in a People Partner role partnering in fast-growing tech companies.
• A track record of partnering and influencing senior leaders.
• Strong understanding of organisational design, performance management, leadership development and change management.
• A coaching mindset and excellent communication skills. You know when to challenge and when to support.
• A commercial approach to people work, with a focus on impact, data and action and balancing employee experience.
• Experience developing and enabling leaders.
• Comfort operating across regions and time zones, with experience partnering international teams.
• A bias for clarity, consistency and care in everything you do.

How We Work:

At Perk, we take an IRL-first approach to work, where our team works together in-person 3 days a week. As such, this role requires you to be based within commuting distance of our hubs. We fundamentally believe in the value of meeting in real life to improve connectivity, productivity, creativity and ultimately making us a great place to work.

For certain roles, we can help with relocation from anywhere in the world, English is the official language at the office. Please submit your resume in English if you choose to apply. Do not forget to submit an updated portfolio and/or resume.

Perk is a global company with a diverse customer base, and we want to make sure the people behind our product reflect that. We’re an equal opportunity employer, which means you’re welcome at Perk regardless of how you look, where you’re from, or anything else that makes you, well, you.

Protect Yourself from Recruitment Scams: All official communication from Perk will always come from email addresses ending in @perk.com or @externalperk.com, our verified social media channels, or recruiters listed on our official LinkedIn page. We will never ask you to pay for equipment, training, or fees, request sensitive personal information such as bank details early in the process, or communicate through unofficial apps like WhatsApp, Telegram, or Signal. If you receive a message claiming to be from Perk that seems suspicious, please do not respond. Forward it to security [at] perk.com, and we will confirm whether it is legitimate.