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For Companies At a Glance
- Tasks: Enhance the travel experience for business customers through excellent communication and problem-solving.
- Company: Leading travel management platform based in Birmingham.
- Benefits: Competitive pay, annual leave, wellness support, and flexible shifts.
- Why this job: Join a dynamic team and deliver 7-Star service to business travellers.
- Qualifications: Strong communication skills and a knack for solving problems.
- Other info: Office-based role with opportunities for personal growth.
The predicted salary is between 28800 - 42000 £ per year.
A leading travel management platform in Birmingham is seeking a Customer Experience Specialist to enhance the experience of business travelers. This role requires great communication skills and problem-solving abilities, with a focus on delivering a 7-Star service.
Responsibilities include:
- Managing customer queries through various channels
- Showcasing company values in customer interactions
Benefits include:
- Competitive compensation
- Annual leave
- Wellness support
Shift flexibility and an office-based work environment are expected.
Customer Experience Specialist – Travel with Equity in Birmingham employer: TravelPerk
Contact Detail:
TravelPerk Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Specialist – Travel with Equity in Birmingham
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This way, when you chat with them, you can show off your knowledge and passion for what they do.
✨Tip Number 2
Practice your communication skills! Whether it's through mock interviews or casual chats with friends, being able to articulate your thoughts clearly will help you shine during the interview process.
✨Tip Number 3
Showcase your problem-solving abilities! Think of examples from your past experiences where you turned a challenge into a success. This will demonstrate your capability to deliver that 7-Star service they’re after.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Customer Experience Specialist – Travel with Equity in Birmingham
Some tips for your application 🫡
Show Off Your Communication Skills: When writing your application, make sure to highlight your communication skills. We want to see how you can convey information clearly and effectively, especially since this role is all about enhancing the experience of business travellers.
Problem-Solving Examples: Don’t just say you’re a problem-solver; show us! Include specific examples in your application where you've tackled challenges head-on. This will help us understand how you approach customer queries and deliver that 7-Star service we’re after.
Emphasise Company Values: Make sure to align your application with our company values. We love candidates who resonate with our mission and can showcase how they embody these values in their interactions. It’s all about creating a great experience for our customers!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us during the hiring process.
How to prepare for a job interview at TravelPerk
✨Know the Company Inside Out
Before your interview, take some time to research the travel management platform. Understand their values, mission, and what sets them apart in the industry. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Communication Skills
As a Customer Experience Specialist, communication is key. Prepare examples from your past experiences where you successfully managed customer queries or resolved issues. Practising clear and concise responses will demonstrate your ability to deliver that 7-Star service they’re looking for.
✨Problem-Solving Scenarios
Think of specific situations where you faced challenges in customer service and how you overcame them. Be ready to discuss these scenarios during the interview, as they’ll want to see your problem-solving abilities in action. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Emphasise Flexibility and Team Spirit
Since the role involves shift flexibility and working in an office environment, highlight your adaptability and willingness to collaborate with others. Share examples of how you’ve worked well in teams or adjusted to changing circumstances in previous roles.
