At a Glance
- Tasks: Deliver 7-star service to business travellers, managing bookings and providing solutions.
- Company: Join TravelPerk, a fast-growing SaaS company revolutionising business travel.
- Benefits: Competitive pay, generous vacation, health perks, and equity options.
- Other info: Fully remote role with occasional training at the Birmingham Hub.
- Why this job: Make a real impact in corporate travel while enjoying flexibility and growth opportunities.
- Qualifications: Expertise in Galileo GDS, strong communication skills, and previous consultancy experience.
The predicted salary is between 63000 - 77000 £ per year.
About Us
We're Travel Perk, a hyper-growth Saa S platform offering companies a one-stop-shop for booking, managing and reporting business travel.
Our aim is to revolutionise the $1.3 trillion business travel market by combining an unrivalled choice of travel options with a powerful booking and management platform and access to 24/7 customer support we’ve become the leading all-in-one travel management solution.
Founded in 2015 and headquartered in Barcelona, we’ve grown to over 1200 people in 9 offices across Europe and North America. In 2022 we became a ‘unicorn’ and in 2024 we raised
$104 million in additional investment , with a total valuation of $1.4 billion.
We’ve been winning awards too. Since 2023, we’ve been voted one of the best places to work , one of the fastest-growing apps and tech companies , and a leading pioneer of business travel.
These are just some of the reasons why global brands like Wise, Red Bull, Get Your Guide, and Aesop trust us to supercharge their corporate travel.
About the Role
We are seeking a dedicated Senior Business Travel Consultant that is passionate about enhancing the experience of business travelers and is an expert in the Galileo GDS system.
Our Customer Care team is crucial to our company's success and growth. We value empathetic professionals who understand our mission: making business travelers happy!
If you are a problem solver driven by delivering a 7-Star service and eager to make an impact and revolutionize corporate travel management, you might be the perfect fit for our team.
What You Will Do
- Provide first-class, 7-star service to business travelers, managing travel bookings, amendments, and cancellations efficiently.
- Arrange European and domestic travel, including flights, car rentals, and hotels.
- Work independently, using your initiative to handle client inquiries and provide solutions without supervision.
- Communicate with clients via live chat, telephone, and email, ensuring all interactions are professional, friendly, and accurate.
- Undertake travel reservations and amendments for Click Travel customers, prioritizing customer service and booking accuracy.
- Proactively maintain and develop client relationships, offering support throughout the entire travel process.
- Provide suitable travel options and suggestions to meet client requirements.
- Ensure all service level agreements are met and actively maintain the Galileo GDS queues.
- Mentor and support junior team members, assisting with their queries and quality-checking their work as needed.
- Support the Team Leader and collaborate with colleagues to maintain a high level of service.
We Are Looking for People Who
Possess expert knowledge of the Galileo GDS system, including reissuing (manual & automated) tickets autonomously
- Are proficient in air fares and ticketing
- Have great communication skills, fluency in English, both written and spoken is essential.
- Have previous experience as a Business Travel Consultant.
- Are well-organized, and capable of working to tight deadlines under pressure.
- Exhibit a positive and professional telephone manner, with confidence in interacting with clients and suppliers.
- Are proactive in resolving customer queries and complaints, using their initiative to overcome problems.
- Are flexible and willing to complete various tasks as needed, supporting the team and contributing to overall success.
- Maintain a professional and positive attitude when dealing with suppliers, customers, and colleagues.
- Motivate and encourage the well-being of the team, displaying a positive attitude at all times.
- Our Benefits
- 💰 Competitive compensation, including equity in the company;
- 🌴 Generous vacation days so you can rest and recharge;
- 💊 Health perks such as discounts in health insurance or gym allowance.
- 🧩 Flexibility to increase your pension plan
- 🥳 Unforgettable Travel Perk events, including travel to one of our hubs;
- 💙 A mental health support tool for your well-being;
- 📒 Exponential growth opportunities;
- 🫶 Volunteer Perk - 16 paid hours per year to volunteer for a cause of your choice.
- Working Hours & Conditions
- Working hours are within 7am - 11pm
- An expectation of weekend working on a rotation is required
- Required to work bank holidays
- Role will be fully remote however you will be required to come into the Birmingham Hub for training and special events
- How We Work
At Travel Perk, we prioritise experience and potential over academic qualifications for this role. We believe that talent and ability aren't always reflected in formal credentials.
For certain roles, we provide relocation assistance.
Please specify your need for this in your application, and we will evaluate the possibility on a case-by-case basis.
English is our official office language, so we request that resumes be submitted in English for effective communication.
Travel Perk is a global company with a diverse customer base—and we want to ensure the people behind our product reflect that.
We’re an equal opportunity employer, meaning you’re welcome at Travel Perk regardless of your appearance, where you’re from, or anything else that makes you.
Birmingham, England - Senior Business Travel Consultant employer: TravelPerk
Perk is an exceptional employer that fosters a collaborative and innovative work culture, making it an ideal place for Engineering Managers looking to lead impactful projects. With a strong emphasis on personal development, employees benefit from coaching and mentoring opportunities, ensuring their growth aligns with the company's mission. Located within commuting distance of vibrant hubs, Perk supports a flexible work environment while promoting diversity and inclusion across all levels.
StudySmarter Expert Advice🤫
We think this is how you could land Birmingham, England - Senior Business Travel Consultant
✨Get Involved in Local Travel Events
Join local tourism fairs or travel expos in your area. These events are a treasure trove for networking, and you can often meet hiring managers from companies like TravelPerk who are looking for fresh talent for roles like Birmingham, England - Senior Business Travel Consultant.
✨Showcase Your Travel Know-How
Create a travel blog or use social media to share your experiences and insights about different destinations. This can help you stand out to recruiters in the travel industry, demonstrating your passion for the sector and your ability to engage with an audience.
✨Connect with Alumni from Your School
Check out alumni groups linked to the travel and tourism sectors. Often, these connections can lead to inside info about opportunities at companies like TravelPerk and give you a leg up for your Birmingham, England - Senior Business Travel Consultant application.
✨Don’t Shy Away from Cold Emails
If there's a dream company you want to join, don’t hesitate to send a friendly email to their HR or recruitment team. Express your interest in their vision and mention that you’re keen on any Birmingham, England - Senior Business Travel Consultant openings they might have. It's a bold move, but it might just pay off!
We think you need these skills to ace Birmingham, England - Senior Business Travel Consultant
Some tips for your application 🫡
Show Your Passion for Travel:In the travel and tourism industry, your love for exploration and different cultures should shine through in your application. Make sure to share personal anecdotes or experiences that highlight your enthusiasm for travel—this can really set you apart when applying for the Birmingham, England - Senior Business Travel Consultant role at TravelPerk.
Highlight Your Customer Service Skills:Customer service is king in travel and tourism. When detailing your work experience, focus on situations where you provided outstanding service or resolved customer issues, as this demonstrates your ability to ensure client satisfaction. Include specific examples in your CV to show that you're ready to face the challenges of the Birmingham, England - Senior Business Travel Consultant position at TravelPerk.
Keep Your CV Travel-Themed:When it comes to CV conventions in the travel industry, think of including any relevant certifications or training you've completed, like first aid or tour guiding courses. If you've travelled widely yourself, don't hesitate to mention that—it's all about showing your background fits the globetrotting vibe of TravelPerk.
Craft a Compelling Cover Letter:Your cover letter should not only explain why you're a great fit but also reflect your personality! Use this space to express what excites you about the travel sector and how you can contribute to TravelPerk's adventures. Share any unique perspectives or ideas you have to enhance the travel experience, especially as a full-time Birmingham, England - Senior Business Travel Consultant.
How to prepare for a job interview at TravelPerk
✨Show Off Your Travel Knowledge
For a role in travel and tourism, it’s vital to demonstrate your knowledge of different destinations, cultures, and travel trends. Brush up on popular destinations and recent changes in travel restrictions. We suggest bringing some interesting travel stories or experiences to share—this can help you connect personally with the interviewer!
✨Prepare for Customer Scenarios
Expect to be hit with customer service scenarios during the interview. They might ask how you'd handle a challenging traveller or resolve a booking issue. Think of a few real-life examples from your experiences, even if they’re just from customer service roles. This will show that you're ready for the field and have the right mindset to tackle on-the-ground challenges!
✨Highlight Your Flexibility and Passion
In a full-time travel position, there are often irregular hours and spontaneous travel opportunities. Be sure to convey your flexibility and willingness to embrace the unpredictable nature of this industry. Let’s showcase that enthusiasm for travel and how it drives your decision-making!
✨Know the Tools of the Trade
Get familiar with travel booking systems and tools, such as Amadeus or Sabre. If you have experience using any specific software or even social media for travel promotions, bring that up! We want to show that you can hit the ground running and adapt quickly to their processes at TravelPerk.
