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For Companies At a Glance
- Tasks: Enhance the experience of business travellers and manage customer queries with a 7-Star service.
- Company: Leading travel management platform focused on exceptional customer experiences.
- Benefits: Competitive pay, annual leave, wellness support, and shift flexibility.
- Why this job: Join a dynamic team and make a real difference in travel experiences.
- Qualifications: Great communication and problem-solving skills are essential.
The predicted salary is between 28800 - 43200 £ per year.
A leading travel management platform is seeking a Customer Experience Specialist in Birmingham. This role focuses on enhancing the experience of business travelers and requires great communication and problem-solving skills.
Responsibilities include:
- Managing customer queries through various channels
- Delivering a 7-Star service
The position offers competitive compensation, annual leave, and wellness support, with an expectation for shift flexibility and an office-based work environment.
7-Star Customer Experience Specialist - Travel Birmingham employer: TravelPerk
Contact Detail:
TravelPerk Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 7-Star Customer Experience Specialist - Travel Birmingham
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This will help you tailor your approach and show them you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about enhancing customer experience, make sure you can articulate your thoughts clearly and confidently. Role-play with a friend or use online resources to sharpen those skills.
✨Tip Number 3
Be ready to showcase your problem-solving abilities! Think of examples from your past experiences where you turned a challenging situation into a positive outcome. This will demonstrate your capability to deliver that 7-Star service they’re after.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace 7-Star Customer Experience Specialist - Travel Birmingham
Some tips for your application 🫡
Show Off Your Communication Skills: Since this role is all about enhancing the experience of business travellers, make sure your written application highlights your communication skills. Use clear and concise language to demonstrate how you can effectively manage customer queries.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the specific requirements of the Customer Experience Specialist role. Mention your problem-solving skills and any relevant experience in the travel industry.
Highlight Your Flexibility: This position requires shift flexibility, so be sure to mention your availability in your application. We want to know that you’re ready to adapt to the needs of our customers and the team!
Apply Through Our Website: We encourage you to apply through our website for the best chance of success. It’s the easiest way for us to receive your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at TravelPerk
✨Know the Company Inside Out
Before your interview, make sure you research the travel management platform thoroughly. Understand their services, values, and what sets them apart in the industry. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Communication Skills
As a Customer Experience Specialist, communication is key. Prepare examples from your past experiences where you successfully handled customer queries or resolved issues. Practise articulating these scenarios clearly and confidently to demonstrate your problem-solving abilities.
✨Emphasise Flexibility and Adaptability
Given the shift flexibility required for this role, be ready to discuss your availability and how you can adapt to changing schedules. Share any previous experiences where you successfully managed varying work hours or dealt with unexpected challenges.
✨Prepare Questions That Matter
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful questions about the company culture, team dynamics, or how success is measured in this role. This shows that you're not just interested in the job, but also in how you can contribute to the team's success.
