Customer Care Agent

What you will do

• Be a role model and a trusted advisor by showcasing TravelPerk values and a customer centric approach in every customer interaction.
• Support and engage with our customers with their global business travel requirements
• Communicate with customers via phone, live chat, and e-mail, to effectively resolve travel issues.
• Exceed customer expectations e when managing bookings, queries and requests.
• Answer customer requests and as their trusted travel advisor and think out-of-the-box to provide innovative solutions where appropriate
• Stay up-to-date with new features and product launches in TravelPerk – there are lots so be prepared for some serious innovation!

We are looking for people who

• Have great communication skills, fluency in English, both written and spoken is essential.
• Possess self-motivation, a constant curiosity, and a strong desire to learn with a growth-oriented attitude.
• Are proficient with technology and can handle multiple tasks simultaneously without feeling overwhelmed.
• Are performance-driven and maintain a strong customer-first mentality by delivering high-quality service to a steady stream of customers daily.
• Are great problem solvers. Since we don’t always have immediate answers, you should relish the process of discovering them.
• Excel in a dynamic and collaborative setting, comfortable with change and ambiguity, able to work independently, and exercise good judgment to make decisions that prioritize customer satisfaction.
• Embody our values, add to our company culture and are passionate about travel.
• Are comfortable with an office based environment and have shift flexibility.

Role Requirements

• Native or fluent level of English.
• Experience in a customer facing role whether that be retail or call centre environment.
• Experience supporting customers via email, live chat, and phone are a benefit.
• Experience working with KPIs and metrics – specifically with a focus on quality are also a benefit.

💰 A competitive compensation package, including equity options in TravelPerk;

🌴 25 days annual leave plus bank holidays;

💼 Company Pension Plan with Aviva;

💊 Private medical insurance from Bupa;

🙌 Life insurance with Zurich;

🧘 Income Protection + Wellbeing App with Unum;

🦷 Access to voluntary dental insurance through Bupa;

🚲 Tax-efficient schemes such as Cycle2Work & electric car leasing via Octopus;

💪 Discounts on 12-month gym memberships with GymFlex;

💙Spring Health – Get access to 12x therapy & 12x coaching sessions per year! – a mental health support tool with access to therapists year round;

🎟️ Access to a wide variety of discounts and rewards;

👶 Parental leave: 12 to 16 weeks, based on eligibility factors;

🫶 16 paid hours per year to volunteer for a cause of your choice;

🌎 A ’Work from anywhere’ in the world allowance of 20 working days per year.

• Office based in our Birmingham City Centre office 5 days / week
• Working hours are on a rotational basis between 8am – 7pm
• Weekly working hours will be 37.5
• You will be required to work 1 weekend in every 7 weeks

How We Work

Our Vision is for a world where TravelPerk is the platform for human connection in real life (IRL). We take an IRL-first approach to work, where our team works together in person 3 days a week. For roles in Customer Care, this can be up to 5 days per week in the office. As such, this role requires you to be within commuting distance of our hubs. We fundamentally believe in meeting in real life to improve connectivity, productivity, and creativity, ultimately making us a great workplace.

At TravelPerk, we prioritise experience and potential over academic qualifications for this role. Talent and ability aren\’t always reflected in formal credentials.

TravelPerk is a global company with a diverse customer base, and we want to ensure that the people behind our product reflect that. We\’re an equal opportunity employer, meaning you\’re welcome at TravelPerk regardless of your appearance, where you\’re from, or anything else that makes you.

Protect Yourself from Recruitment Scams

Our official communication will always come from email addresses ending in@travelperk.com, our verified social media channels, or recruiters listed on our official LinkedIn page. We will never ask you to pay for equipment, training, or fees, request sensitive personal information such as bank details early in the process, or communicate through unofficial apps like WhatsApp, Telegram, or Signal. If you receive a message claiming to be from TravelPerk that seems suspicious, please do not respond. Forward it to security@travelperk.com and we’ll confirm whether it’s legitimate.