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- Tasks: Help customers plan amazing adventures and manage bookings from start to finish.
- Company: Join Headwater, a leader in responsible travel with 50 years of experience across the globe.
- Benefits: Enjoy competitive salary, commission, 25 days leave, birthday off, and travel discounts.
- Why this job: Be part of a passionate team creating meaningful travel experiences while supporting local communities.
- Qualifications: Sales experience, excellent communication skills, and a love for travel are essential.
- Other info: Diversity and inclusion are at our core; we welcome all applicants.
The predicted salary is between 24000 - 27000 £ per year.
At Headwater, part of the Travelopia group, we love adventure travel and always have. We first took a group of travellers to the Himalaya 50 years ago and have since expanded to every continent. Today, we offer hundreds of itineraries across the globe, focusing on responsible travel, supporting local communities and preserving the environment while aiming to provide meaningful experiences to all who travel with us.
We are looking to hire a motivated Travel Sales Consultant to join our team! Working from our Northwich office in a full-time position, with a schedule that includes some weekend work.
What we’ll offer:
- Competitive basic salary plus commission scheme (Base: £24,000 to £27,000 + Commission. On Target Earnings = £27,000 to £36,000+ per year. Uncapped)
- Contributory Pension scheme
- Career progression opportunities
- 25 days annual leave plus your birthday off and bank holidays
- Various employee discounts and travel opportunities
What you’ll do:
- The Headwater sales team is devoted to creating exceptional experiences for our customers through great communication, assisting amazing user journeys online and impactful multichannel sales activity.
- Answering incoming and outgoing sales calls within agreed service levels whilst delivering outstanding customer service at all times.
- Successfully create full customer package holidays, including arranging flights, ferries, car hire, transfers and liaising with hoteliers before and after the point of sale.
- Responsible for end-to-end contact of the booking process whilst maintaining customer relationships throughout.
- Managing email communication and live chat customer interaction.
- Ensuring holidays are booked within a reasonable timeframe and liaising with internal departments to facilitate a speedy confirmation from lead to completion.
- Successfully achieving monthly individual and team targets.
What you’ll bring:
- A conscientious individual who has a genuine passion for travel and customer service.
- Proven track record in sales and successfully achieving both individual and team sales targets.
- You must be a confident communicator with an excellent phone manner.
- Meticulous attention to detail and the ability to multitask and prioritise are essential.
- Proficient in MS applications like Teams, Outlook and Excel, and quick to learn new systems.
- Previous experience working with GDS platforms such as Amadeus / Galileo is a plus.
- A passion for travel and adventure is always welcome! Solid European geographical knowledge would be an advantage.
We believe people perform best when they can be their true selves and diverse teams drive better results. We’re committed to fostering a diverse, equitable, and inclusive environment where everyone can succeed. Travelopia ensures an inclusive workplace for all. If you need accommodations during the recruitment process, please inform us here: Talent@Travelopia.com
Travel Sales Consultant employer: Travelopia
Contact Detail:
Travelopia Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Travel Sales Consultant
✨Tip Number 1
Familiarise yourself with the travel industry, especially adventure travel. Research Headwater and their itineraries to understand their unique offerings and values, which will help you connect with the team during interviews.
✨Tip Number 2
Brush up on your sales techniques and customer service skills. Be prepared to discuss specific examples of how you've successfully met sales targets in the past, as this will demonstrate your capability to thrive in a sales-driven environment.
✨Tip Number 3
Showcase your passion for travel during your interactions with us. Share personal travel experiences or adventures that highlight your enthusiasm and knowledge about different destinations, which can set you apart from other candidates.
✨Tip Number 4
Prepare to discuss your familiarity with GDS platforms like Amadeus or Galileo, if applicable. If you don't have direct experience, consider taking an online course or tutorial to get a basic understanding, as this could give you an edge.
We think you need these skills to ace Travel Sales Consultant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in travel sales and customer service. Emphasise any achievements related to meeting sales targets and your passion for travel.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for adventure travel and your understanding of Headwater's mission. Mention specific experiences that demonstrate your ability to create exceptional customer experiences.
Highlight Relevant Skills: In your application, focus on skills such as communication, attention to detail, and proficiency in MS applications. If you have experience with GDS platforms like Amadeus or Galileo, be sure to mention it.
Showcase Your Passion for Travel: Include personal anecdotes or experiences that reflect your love for travel and adventure. This will help convey your genuine interest in the role and align with Headwater's values.
How to prepare for a job interview at Travelopia
✨Show Your Passion for Travel
Make sure to express your genuine love for travel during the interview. Share personal experiences or adventures that highlight your enthusiasm and knowledge about different destinations.
✨Demonstrate Sales Skills
Prepare examples of how you've successfully achieved sales targets in previous roles. Be ready to discuss specific strategies you used to close deals and how you maintained customer relationships.
✨Highlight Communication Skills
Since the role involves a lot of customer interaction, practice articulating your thoughts clearly. Showcase your excellent phone manner and ability to handle various communication channels effectively.
✨Familiarise Yourself with GDS Platforms
If you have experience with GDS platforms like Amadeus or Galileo, be sure to mention it. If not, do some research on these systems to show your willingness to learn and adapt quickly.
