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- Tasks: Be the friendly face that welcomes customers and ensures they have an unforgettable holiday experience.
- Company: Join Le Boat, the leading provider of self-drive boating holidays with over 55 years of expertise.
- Benefits: Enjoy a fun, fast-paced work environment with opportunities for upselling and customer interaction.
- Why this job: This role is perfect for those who love customer service and want to make holidays memorable.
- Qualifications: Must have excellent customer service skills and be organised; knowledge of local attractions is a plus.
- Other info: Seasonal contract until October 2025, ideal for students looking for summer work.
Location: Laggan Loch, Invergarry - Highland
Department: Operations
Start Date: May
Contract type: 0 hours seasonal contract (until end of October 2025)
Line Manager: Base manager
Le Boat, part of the Travelopia group, is the world’s leading provider of self-drive boating holidays, with over 55 years of experience. We offer an unforgettable holiday experience across Europe and Canada’s inland waterways. Our fleet, crafted to suit all party sizes and budgets, requires no license or prior boating experience, making it accessible to everyone.
About the role
Our base teams are instrumental in delivering our amazing holidays and are why many of our customers return year on year. Our customer experience team are the first people our customers will meet on their holiday and play a vital part in ensuring our customers set off on their cruise fully informed on all the exciting activities to do, restaurants to visit and sites to see! This is an extremely fun and fast-paced role that requires a customer-centric approach along with strong sales and organisational skills.
What you will be doing:
- Go above and beyond at all times to ensure our customers have the best possible holiday.
- Provide a friendly and welcoming environment to our customers at the base at the start and end of their holiday.
- Manage an efficient and seamless check-in process so that our customers start their holiday fully informed and excited about their trip.
- Provide customers with local recommendations and advice on their itinerary to help them make the most of their time on board.
- Upsell ancillaries to customers including collision damage waiver insurance and cleaning.
- Welcome customers back at the end of their holiday and oversee the full checkout process.
- Participate in the establishment of daily and weekly departure schedules according to the information provided by the Neptune reservation software.
- Update the Neptune database daily with additional information on each customer/cruise.
- Promote the completion of our online Customer Service Questionnaires (CSQ) as well as third-party review sites.
- Take responsibility for ensuring the reception area remains tidy and clean and provides an excellent first impression to our customers when they arrive.
- Support colleagues in other departments as and when needed to ensure the customer experience remains a priority at all times.
What we are looking for:
- Demonstrable evidence of delivering excellent customer service.
- A proven track record in upselling ancillary products to customers.
- Knowledge of the local area and tourist attractions (desirable).
- Excellent attention to detail with an ability to manage multiple priorities.
- Highly organised and responsive to competing demands.
- Able to communicate information to colleagues, head office and customers in a clear and timely manner.
- Computer literate with proficiency in Microsoft applications (Word, Excel, Outlook).
- Be motivated in achieving the objectives of the base and the company.
Receptionist / Customer Experience Agent employer: Travelopia
Contact Detail:
Travelopia Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist / Customer Experience Agent
✨Tip Number 1
Familiarise yourself with the local area and tourist attractions around Laggan Loch. This knowledge will not only help you provide valuable recommendations to customers but also demonstrate your commitment to enhancing their holiday experience.
✨Tip Number 2
Practice your customer service skills by engaging with friends or family in role-play scenarios. This will prepare you for the fast-paced environment and help you develop a friendly and welcoming approach that is essential for this role.
✨Tip Number 3
Brush up on your upselling techniques. Research effective strategies for promoting ancillary products, as this will be a key part of your role in ensuring customers have everything they need for their holiday.
✨Tip Number 4
Get comfortable with using Microsoft applications, especially Excel and Outlook. Being proficient in these tools will help you manage schedules and communicate effectively with your team and customers.
We think you need these skills to ace Receptionist / Customer Experience Agent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and any relevant skills that align with the role of a Receptionist / Customer Experience Agent. Emphasise your ability to upsell products and manage multiple priorities.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your knowledge of the local area. Mention specific examples of how you've gone above and beyond for customers in previous roles.
Highlight Relevant Skills: In your application, clearly outline your organisational skills, attention to detail, and proficiency in Microsoft applications. These are key attributes for the role and should be evident in your written application.
Show Enthusiasm: Convey your excitement about the opportunity to work with Le Boat and contribute to creating memorable holiday experiences for customers. A positive tone can make a significant difference in your application.
How to prepare for a job interview at Travelopia
✨Showcase Your Customer Service Skills
Make sure to highlight your previous experience in customer service during the interview. Share specific examples of how you've gone above and beyond for customers, as this role is all about creating memorable experiences.
✨Demonstrate Local Knowledge
Familiarise yourself with the local area and popular tourist attractions before the interview. Being able to discuss local recommendations will show your enthusiasm for the role and your ability to assist customers effectively.
✨Prepare for Upselling Scenarios
Think of ways you can upsell products or services to customers. Prepare a few examples of how you would approach this in a friendly and persuasive manner, as upselling is a key part of the job.
✨Exhibit Strong Organisational Skills
Be ready to discuss how you manage multiple tasks and priorities. Provide examples from past experiences where your organisational skills made a difference, especially in fast-paced environments.
