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- Tasks: Join us as a part-time Operational Agent, washing boats and prepping for customer adventures.
- Company: Le Boat is the leading provider of self-drive boating holidays with over 55 years of experience.
- Benefits: Enjoy competitive pay, career progression, and an employee referral programme.
- Why this job: This fun, fast-paced role offers hands-on experience and the chance to make customers' holidays unforgettable.
- Qualifications: Passion for customer service, attention to detail, and a methodical approach are essential.
- Other info: Flexible working days from April to October, with opportunities to work up to 5 days a week.
Position: Operational agent (part time boat washer)
Department: Operations
Start Date: Immediately
Contract type: 0 hours Seasonal (April- October)
Working days: minimum 2 days maximum 5 days / week (Mon, Wed, Fri, Sat - depending on departures)
Line Manager: Base Manager
About the role
Our base teams are instrumental in delivering our amazing holidays and are why many of our customers return year on year. Our Operational Agents are crucial in ensuring that our base operation runs smoothly by ensuring our fleet of boats are gleaming and prepped ready for a prompt departure as well as looking after the variety of ancillary products our customers can book. This is an extremely fun and fast paced role that requires a customer centric approach along with strong practical and organisational skills.
What you will be doing:
- Exterior cleaning of boats.
- Maintaining and preparing the extras booked by our customers such as bikes, cushions and BBQs.
- On busy departure days supporting the technical team with the preparation of the boats which includes but is not limited to refuelling, rope checks and filling water tanks.
- Supporting in the pre and post season preparation tasks essential for getting our boats ready for customers and winter maintenance.
- Participate in boat reconditioning projects as required.
- Provide assistance to customers as required (e.g. loading and unloading of luggage) to ensure our customers have the best possible holiday.
- Support colleagues in other departments as and when needed to ensure the customer experience remains a priority at all times.
What we are looking for:
- Passionate about delivering excellent customer service.
- Have a methodical and meticulous approach to work.
- Excellent attention to detail with an ability to manage multiple priorities.
- Highly organised and responsive to competing demands.
- Able to communicate information to colleagues, head office and customers in a clear and timely manner.
- Work effectively both within a team and have the initiative to work independently.
- Mechanical or technician experience (desirable).
- A good swimmer due to working in close proximity to water (desirable).
Benefits:
- Competitive salary (subject to experience)
- Employee referral program
- Career progression and future opportunities within Le Boat
Le Boat, part of the Travelopia group, is the world’s leading provider of self-drive boating holidays, with over 55 years of experience. We offer an unforgettable holiday experience across Europe and Canada’s inland waterways. Our fleet, crafted to suit all party sizes and budgets, requires no license or prior boating experience, making it accessible to everyone. With guests from around the globe, including North America, Germany, and France, Le Boat operates in 9 countries with France’s Canal du Midi as the most famous and popular cruising ground.
Operational Agent (Boat washer) employer: Travelopia
Contact Detail:
Travelopia Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operational Agent (Boat washer)
✨Tip Number 1
Familiarise yourself with the specific duties of an Operational Agent. Understanding the tasks involved, such as cleaning boats and preparing customer extras, will help you demonstrate your enthusiasm and readiness for the role during any informal discussions or interviews.
✨Tip Number 2
Showcase your customer service skills by sharing relevant experiences. Whether it's in a previous job or a volunteer position, being able to talk about how you've gone above and beyond for customers can set you apart from other candidates.
✨Tip Number 3
Network with current or former employees if possible. They can provide insights into the company culture and what the hiring managers are really looking for, which can give you an edge when applying through our website.
✨Tip Number 4
Be prepared to discuss your organisational skills and ability to manage multiple priorities. Think of examples where you've successfully juggled tasks, as this is crucial for the fast-paced environment of the role.
We think you need these skills to ace Operational Agent (Boat washer)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in customer service and any practical skills. Emphasise your attention to detail and organisational abilities, as these are key for the Operational Agent role.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for delivering excellent customer service. Mention specific examples of how you've demonstrated a methodical approach and your ability to manage multiple priorities.
Highlight Relevant Skills: In your application, clearly outline any mechanical or technician experience you have, as well as your swimming ability. These are desirable traits for the position and can set you apart from other candidates.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Travelopia
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for delivering excellent customer service during the interview. Share examples from your past experiences where you went above and beyond to ensure customer satisfaction.
✨Demonstrate Attention to Detail
Since the role requires a meticulous approach, be prepared to discuss how you manage tasks with precision. You could mention specific instances where your attention to detail made a significant difference in your work.
✨Highlight Your Organisational Skills
The job involves managing multiple priorities, so it's essential to showcase your organisational skills. Talk about how you prioritise tasks and handle competing demands effectively in previous roles.
✨Be Ready to Discuss Teamwork and Independence
This position requires both teamwork and the ability to work independently. Prepare examples that illustrate your experience in collaborating with others as well as times when you successfully took the initiative on your own.
