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- Tasks: Provide top-notch customer service via various channels and resolve queries efficiently.
- Company: Join Travelodge, one of the UK's fastest-growing companies with a focus on inclusivity.
- Benefits: Enjoy a competitive salary, hybrid working, discounts, and generous holiday allowance.
- Why this job: Be part of a dynamic team that values your growth and wellbeing while serving customers.
- Qualifications: Passion for customer service, attention to detail, and strong communication skills.
- Other info: Great career development opportunities in a supportive environment.
The predicted salary is between 25700 - 25700 £ per year.
Find where you belong.
Are you an ambitious individual that enjoys a fast-paced environment which is integral in supporting our customers and hotel teams alike? Do you enjoy working in an office based environment where customer care and accuracy is key to success? If so, we're looking for enthusiastic individuals with a hunger to succeed, develop and grow in one of the UK's fastest growing companies.
In this role you will deliver a first time resolution for all customer contacts received via the web portal, email, letter, live chat and telephone. Ensuring outcomes and responses to customers meet with defined brand standards, focusing on quality at all times (spelling, grammar etc). You will have to handle sensitive customer information in a confidential manner, whilst adhering to PCI compliance requirements at all times. You will be making outbound calls to customers as much as possible to resolve contacts quickly and fairly.
We believe in creating an inclusive workplace where everyone can be their true self and belong. We work hard to improve the diversity of our teams and celebrate our differences. And we care about our colleagues' wellbeing, so we ensure there are plenty of resources available so everyone can look after their emotional, physical, financial and work wellbeing. We call this "Better Me".
If you have a passion for customer service, then this is the role for you. We're looking to add to our team and looking for advisors who are people focused, have great attention to detail and drive for results. A confident individual who can liaise professionally via many different platforms to create a first time solution for our wonderful customers across our hotels.
What are the extra benefits of working for Travelodge?
- Salary £25,700-Pro Rata full time (37.5 hours per week)
- Covering Monday to Friday with 1 in 3 Saturdays
- 50% personal discount for hotel bookings and great friends and family discounts too
- Contributory pension scheme
- 25 days holiday + bank holidays, increasing with length of service
- Annual bonus (discretionary)
- A focus on learning and career development
- Hybrid working pattern (3 days in the office, 2 days working from home) - after 3 month probation
- Capacity to work between 8am - 6pm (8 hour shifts) across Monday - Saturday.
Customer Services Advisor in Thame employer: Travelodge Hotels (UK)
Contact Detail:
Travelodge Hotels (UK) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Advisor in Thame
✨Tip Number 1
Get to know the company! Research Travelodge and understand their values, especially their focus on customer service and inclusivity. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customers through various platforms, it’s crucial to be clear and confident. Try role-playing scenarios with friends or family to get comfortable with handling different types of customer interactions.
✨Tip Number 3
Showcase your problem-solving skills! Think of examples from your past experiences where you resolved issues effectively. Be ready to share these stories during your interview to demonstrate your ability to deliver first-time resolutions.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows your enthusiasm for the role and makes it easier for us to keep track of your application throughout the process.
We think you need these skills to ace Customer Services Advisor in Thame
Some tips for your application 🫡
Show Your Passion for Customer Service: When you're writing your application, let your enthusiasm for customer service shine through. We want to see that you genuinely care about helping people and can bring that energy to our team.
Pay Attention to Detail: Since accuracy is key in this role, make sure your application is free from spelling and grammar mistakes. We appreciate a polished application that reflects your attention to detail, just like we expect in our customer interactions.
Be Yourself: We value authenticity, so don’t be afraid to let your personality come through in your application. Share your unique experiences and how they’ve shaped your approach to customer service – we want to know the real you!
Apply Through Our Website: To make sure your application gets to us quickly and efficiently, apply directly through our website. It’s the best way to ensure we see your application and can get back to you as soon as possible!
How to prepare for a job interview at Travelodge Hotels (UK)
✨Know Your Customer Service Basics
Brush up on the key principles of customer service before your interview. Understand what first-time resolution means and be ready to discuss how you would handle various customer scenarios, especially in a fast-paced environment.
✨Showcase Your Attention to Detail
Since accuracy is crucial for this role, prepare examples that highlight your attention to detail. Whether it’s correcting grammar in written communication or ensuring compliance with regulations, be ready to demonstrate how you maintain high standards.
✨Practice Your Communication Skills
As you'll be liaising with customers through various platforms, practice articulating your thoughts clearly and professionally. Consider doing mock interviews or role-playing customer interactions to build your confidence.
✨Emphasise Your Passion for Customer Care
Make sure to convey your enthusiasm for helping others during the interview. Share personal stories or experiences that showcase your commitment to providing excellent customer service and how you’ve gone above and beyond in past roles.