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- Tasks: Lead and inspire hotel teams to deliver exceptional customer experiences and drive business results.
- Company: Join Travelodge, a fast-expanding value hotel chain with over 30 years of heritage.
- Benefits: Enjoy a car allowance, annual bonus, life insurance, and generous holiday entitlement.
- Why this job: Make a real impact in a dynamic environment while developing your leadership skills.
- Qualifications: Experience in multi-site management within retail, hospitality, or leisure industries.
- Other info: We embrace diversity and encourage applicants from all backgrounds to apply.
The predicted salary is between 40000 - 50000 £ per year.
We are recruiting for an Area Operations Manager within East Anglia (Central Region). The role involves managing the performance of the hotels in the area. The ideal candidate will have completed Aspire 5 (if Internal) and have multi-site management experience, preferably in a leisure or retail background, and be able to influence and manage remotely.
Responsibilities:
- Lead, coach and inspire a team to drive exceptional customer experience and business results.
- Support and motivate Hotel Managers to deliver brand standards and enhance affordability for guests.
- Drive a best-in-class mentality, keeping customers and colleagues at the centre of all business decisions.
- Intake, coordinate and ensure hotels are well maintained and compliant across all sites.
- Drive the Food & Beverage experience within hotels.
- Coach and develop your team to build a robust succession plan.
- Collaborate with colleagues across the business to improve performance and service delivery.
- Perform additional duties as required.
Key Behaviours & Competencies:
- Care about People, Attention to Detail, Drive for Results.
- Strong leadership and team-motivating skills.
- Commitment to supporting wellbeing and development of the team.
- Passion for customer experience and delivering high standards.
- Experience managing teams in a multi-site environment within Retail, Hospitality or Leisure industries.
- Ability to balance results with coaching and mentoring of Hotel Managers.
- High energy, resilience, and ability to thrive in a fast-paced, dynamic environment.
- Excellent communication and engagement skills with people at all levels.
- Vision to promote a best-in-class ethos and share best practice.
- Uncompromising drive for standards and service, always exceeding customer expectations.
- Ability to influence and manage remotely.
Benefits:
- Car allowance or company car.
- Ability to earn a lucrative annual bonus.
- Life insurance.
- 6% pension.
- 50% discount on rooms, food and drinks at any Travelodge.
- Access to 'Friends and Family' website with rooms at £19.99.
- £50 e-voucher on each work anniversary.
- 25 days holiday (pro-rata) plus an extra day with each year’s tenure (to a maximum of 30 days) + bank holidays.
- Multiple high street retail and mobile provider discounts.
Diversity & Inclusion Statement: We welcome applicants from all backgrounds; if you are uncertain whether you meet every criterion, we encourage you to apply anyway as we may still find a fit for you. Our hiring decisions are made alongside advice from the People Team and are guided by a commitment to fairness and equal opportunity.
Area Operations Manager in Norwich employer: Travelodge Hotels (UK)
Contact Detail:
Travelodge Hotels (UK) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Area Operations Manager in Norwich
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality or retail sectors. A friendly chat can lead to insider info about job openings or even a referral, which can give you a leg up in the application process.
✨Tip Number 2
Prepare for interviews by researching the company culture and values. Show how your experience aligns with their mission, especially around customer experience and team leadership. We want to see that you’re not just a fit on paper but also in spirit!
✨Tip Number 3
Practice your pitch! Be ready to explain how your multi-site management experience can drive results at Travelodge. Highlight specific examples where you’ve led teams to success, as this will resonate well with hiring managers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining our team at Travelodge, which is always a bonus!
We think you need these skills to ace Area Operations Manager in Norwich
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Area Operations Manager role. Highlight your multi-site management experience and any relevant achievements in the leisure or retail sectors.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're passionate about this role and how you can drive exceptional customer experiences. Share specific examples of how you've led teams and improved performance in previous positions.
Showcase Your Leadership Style: In your application, give us a glimpse of your leadership style. We want to know how you inspire and motivate teams, especially in a fast-paced environment. Share stories that demonstrate your ability to coach and develop others.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Travelodge Hotels (UK)
✨Know Your Numbers
As an Area Operations Manager, you'll need to demonstrate your ability to manage performance across multiple sites. Brush up on key metrics related to hotel operations, such as occupancy rates and customer satisfaction scores. Be ready to discuss how you've used data to drive results in previous roles.
✨Showcase Your Leadership Style
This role requires strong leadership skills, so think about examples that highlight your ability to inspire and motivate teams. Prepare stories that showcase how you've coached Hotel Managers or led a team to achieve exceptional customer experiences. Authenticity is key, so be yourself!
✨Understand the Brand
Familiarise yourself with Travelodge's brand values and customer service ethos. Be prepared to discuss how you would uphold these standards and enhance the guest experience. Showing that you align with their mission will set you apart from other candidates.
✨Prepare for Remote Management Questions
Since this role involves managing teams remotely, anticipate questions about your experience in this area. Think of specific strategies you've used to maintain communication and engagement with your team from a distance. Highlight your adaptability and tech-savviness in managing operations across multiple locations.