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For Companies At a Glance
- Tasks: Lead and motivate hotel teams to deliver outstanding customer experiences.
- Company: Join Travelodge, a rapidly expanding hotel chain with over 600 locations.
- Benefits: Competitive salary, annual bonus, flexible hours, and generous discounts.
- Why this job: Make a real impact in a dynamic environment while developing your career.
- Qualifications: Experience in leading teams in customer service; food & beverage knowledge is a plus.
- Other info: Inclusive workplace focused on employee wellbeing and career progression.
The predicted salary is between 31000 - 43400 £ per year.
Job Description
Overview
Find where you belong! Are you looking for a career with excellent opportunities for internal development and career progression? Are you passionate about putting customers at the heart of everything you do and leading a team to deliver an outstanding customer experience at all times? If this resonates with you then our Hotel Manager role could be the next exciting step in your career. As a Hotel Manager at Travelodge Witney, on a Full Time or Part Time basis, you would be responsible for leading, coaching and motivating the hotel teams.
Responsibilities
- Working with team members to create personal development plans for their career growth
- Recruiting motivated team members and ensuring they have a warm and welcoming induction
- Ensuring food is prepared and presented to brand standard (if working in a Bar Cafe hotel)
- Maximising food and beverage sales by cross and upselling (if working in a Bar Cafe hotel)
- Reviewing customer feedback to produce targeted action plans for improvement as required
- Making sure rooms and public areas are cleaned using company best practice
- Reporting and overseeing any repairs or maintenance needed
- Additional responsibilities include rota management, banking and health & safety
- Driving awareness and engagement for our Team Members to earn more through our incentive schemes
Why Travelodge?
Travelodge is expanding fast and we now have over 600 hotels across the UK, Spain and Ireland. We pride ourselves in giving all of our customers unbeatable value and a quality experience which is where our Hotel Managers come in. We believe in creating an inclusive workplace where everyone can be their true self and belong. We work hard to improve the diversity of our teams and celebrate our differences. We care about our colleagues wellbeing, we do this by ensuring there are plenty of resources available to everyone. This allows our employees to look after their emotional, physical, financial and work wellbeing. We call this \”Better Me\”.
Who will this appeal to?
You are friendly, engaging and welcoming by nature and have previously led a team in a service led customer facing industry. Food & beverage experience would be advantageous if applying for a Bar Cafe hotel. You thrive in a fast paced and evolving environment where you are responsible for delivering the objectives and direction of our operations through your team. To support this, your communication style is straightforward, ensuring Team Members understand the part they play in delivering the bigger picture. You are also results focused and enjoy working towards KPIs and scorecard targets to ensure your hotel provides to customers a stay that they can trust!
Benefits
- £31,000 (FTE)
- Annual bonus up to 13% by achieving KPI targets
- Flexible and part time working hours
- 50% discount on rooms plus food and soft drinks
- Discounts for friends and family with thousands of rooms at £19.99
- £50 voucher on each work anniversary
- 28 days annual leave (inclusive of bank holidays) plus additional holiday with each year of service (capped after 5 years)
- High street retailer and mobile phone discounts
- Pension scheme totalling 8% (employer contribution 3%)
- To find out what our Hotel Managers get up to take a look at our short video
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Hotel Manager employer: Travelodge Hotels (UK)
Contact Detail:
Travelodge Hotels (UK) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hotel Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry and let them know you're on the lookout for a Hotel Manager role. You never know who might have the inside scoop on an opening or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research Travelodge and understand their values, especially around customer experience and team engagement. Be ready to share how your leadership style aligns with their mission to create an inclusive workplace.
✨Tip Number 3
Show off your results! When discussing your past experiences, highlight specific KPIs you've achieved and how you've motivated your team to reach targets. This will demonstrate your ability to drive performance in a fast-paced environment.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows your enthusiasm for joining the Travelodge family and being part of their exciting growth journey.
We think you need these skills to ace Hotel Manager
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your passion for customer service shine through! We want to see how you put customers at the heart of everything you do, so share some examples that highlight your commitment to delivering an outstanding experience.
Tailor Your CV: Make sure your CV is tailored to the Hotel Manager role. Highlight your leadership experience and any relevant skills in the hospitality industry. We love seeing how your background aligns with our values and the responsibilities of the position!
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language to communicate your experiences and achievements. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit for our team.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our Travelodge family!
How to prepare for a job interview at Travelodge Hotels (UK)
✨Know Your Stuff
Before the interview, make sure you research Travelodge and understand their values, especially around customer service and team engagement. Familiarise yourself with their approach to creating a welcoming environment and how they support their staff's wellbeing.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in a customer-facing role. Highlight your experience in coaching and motivating team members, as well as any specific achievements related to improving customer satisfaction or team performance.
✨Be Ready for Scenario Questions
Expect questions that ask how you would handle specific situations, like dealing with customer complaints or managing team dynamics. Think through potential scenarios and prepare your responses to demonstrate your problem-solving skills and ability to maintain high standards.
✨Engage with Your Interviewers
During the interview, be friendly and engaging. Ask questions about the team culture and how Travelodge supports its managers. This shows your genuine interest in the role and helps you assess if it's the right fit for you too!