At a Glance
- Tasks: Lead and motivate a team to deliver outstanding customer experiences in a dynamic hotel environment.
- Company: Join Travelodge, a rapidly expanding hotel chain with over 600 locations across the UK, Spain, and Ireland.
- Benefits: Enjoy a competitive salary, flexible hours, discounts, and a bonus scheme based on performance.
- Other info: Be part of an inclusive workplace that values diversity and prioritises employee wellbeing.
- Why this job: Make a real impact by creating memorable stays for guests while developing your career.
- Qualifications: Experience in leading teams in customer service; food and beverage knowledge is a plus.
The predicted salary is between 30000 - 30000 £ per year.
Find where you belong! Are you looking for a career with excellent opportunities for internal development and career progression? Are you passionate about putting customers at the heart of everything you do and leading a team to deliver an outstanding customer experience at all times? If this resonates with you then our Hotel Manager role could be the next exciting step in your career.
As a Hotel Manager at Travelodge Colchester Feering, on a Full Time basis, you would be responsible for leading, coaching and motivating the hotel teams. Your role would also include:
- Working with team members to create personal development plans for their career growth
- Recruiting motivated team members and making sure they have a warm and welcoming induction
- Ensuring food is prepared and presented to brand standard (if working in a Bar Cafe hotel)
- Maximising food and beverage sales by cross and upselling (if working in a Bar Cafe hotel)
- Reviewing customer feedback to produce targeted action plans for improvement as required
- Making sure rooms and public areas are cleaned using company best practice
- Reporting and overseeing any repairs or maintenance needed
- Rota management, banking and health & safety driving awareness and engagement for our Team Members to earn more through our incentive schemes
Why Travelodge? Travelodge is expanding fast and we now have over 600 hotels across the UK, Spain and Ireland. We pride ourselves in giving all of our customers unbeatable value and a quality experience which is where our Hotel Managers come in. We believe in creating an inclusive workplace where everyone can be their true self and belong. We work hard to improve the diversity of our teams and celebrate our differences. We care about our colleagues wellbeing, we do this by ensuring there are plenty of resources available to everyone. This allows our employees to look after their emotional, physical, financial and work wellbeing. We call this "Better Me".
Who will this appeal to? You are friendly, engaging and welcoming by nature and have previously led a team in a service led customer facing industry. Food & beverage experience would be advantageous if applying for a Bar Cafe hotel. You thrive in a fast paced and evolving environment where you are responsible for delivering the objectives and direction of our operations through your team. To support this, your communication style is straightforward, ensuring Team Members understand the part they play in delivering the bigger picture. You are also results focused and enjoy working towards KPIs and scorecard targets to ensure your hotel provides to customers a stay that they can trust!
Benefits:
- £30,000 (FTE) Annual bonus up to 13% by achieving KPI targets
- Flexible and part time working hours
- 50% discount on rooms plus food and soft drinks
- Discounts for friends and family with thousands of rooms at £19.99
- £50 voucher on each work anniversary
- 28 days annual leave (inclusive of bank holidays) plus additional holiday with each year of service (capped after 5 years)
- High street retailer and mobile phone discounts
- Pension scheme totalling 8% (employer contribution 3%)
Hotel Manager - Lead a Team, Delight Guests, Flexible Hours in Colchester employer: Travelodge Hotels (UK)
Travelodge is an exceptional employer that prioritises the growth and wellbeing of its team members, offering a supportive work culture where inclusivity and personal development are at the forefront. As a Hotel Manager at our Colchester Feering location, you will enjoy flexible working hours, competitive bonuses, and a range of benefits including generous discounts and annual leave that increases with service. Join us in creating memorable experiences for our guests while advancing your career in a dynamic and rewarding environment.
StudySmarter Expert Advice🤫
We think this is how you could land Hotel Manager - Lead a Team, Delight Guests, Flexible Hours in Colchester
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry and let them know you're on the lookout for a Hotel Manager role. You never know who might have the inside scoop on an opening or can put in a good word for you.
✨Tip Number 2
Show off your personality! When you get that interview, be yourself and let your passion for customer service shine through. Remember, they want someone who can lead a team and create a welcoming atmosphere, so don’t hold back!
✨Tip Number 3
Do your homework! Research Travelodge and understand their values and what makes them tick. This will help you tailor your answers during interviews and show that you’re genuinely interested in being part of their team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Travelodge family and ready to take the next step in your career.
We think you need these skills to ace Hotel Manager - Lead a Team, Delight Guests, Flexible Hours in Colchester
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your passion for customer service shine through! We want to see how you put customers at the heart of everything you do, so share specific examples that highlight your dedication to delivering an outstanding experience.
Tailor Your CV:Make sure your CV is tailored to the Hotel Manager role. Highlight your leadership experience and any relevant skills in the hospitality industry. We love seeing how your background aligns with our values and the responsibilities of the position!
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate when candidates communicate effectively, as it reflects the communication style we value in our team members.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our Travelodge family!
How to prepare for a job interview at Travelodge Hotels (UK)
✨Know Your Stuff
Before the interview, make sure you research Travelodge and understand their values, especially around customer service and team leadership. Familiarise yourself with their approach to creating a welcoming environment and how they support employee wellbeing. This will show that you're genuinely interested in the role and align with their mission.
✨Showcase Your Leadership Skills
Prepare examples from your past experiences where you've successfully led a team or improved customer satisfaction. Think about specific situations where you motivated your team or handled challenges effectively. This will demonstrate your capability to lead and inspire others, which is crucial for a Hotel Manager.
✨Be Ready to Discuss KPIs
Since the role involves working towards KPIs and scorecard targets, be prepared to discuss how you've achieved similar goals in previous positions. Bring data or examples that highlight your results-focused mindset and how you can contribute to the hotel's success through effective management.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions ready that show your interest in the role and the company. You might ask about the team dynamics, opportunities for internal development, or how they measure success in the Hotel Manager position. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.
