At a Glance
- Tasks: Lead and motivate hotel teams to deliver outstanding customer experiences.
- Company: Join Travelodge, a rapidly expanding hotel chain with over 600 locations.
- Benefits: Enjoy flexible hours, competitive salary, and discounts on stays and food.
- Why this job: Perfect for those seeking a rewarding part-time role with career growth opportunities.
- Qualifications: Experience in leading teams in customer service; food & beverage experience is a plus.
- Other info: Embrace a supportive workplace focused on wellbeing and inclusivity.
The predicted salary is between 22800 - 34200 £ per year.
Overview
Job DescriptionFind where you belong! Are you looking for a part-time career that fits around your home life with excellent opportunities for internal development and career progression? Are you passionate about putting customers at the heart of everything you do and leading a team to deliver an outstanding customer experience at all times? If this resonates with you then our part time Assistant Hotel Manager role could be the next exciting step in your career.
As a Part Time Assistant Hotel Manager at Travelodge Stockley Park, you would be responsible for leading, coaching and motivating the hotel teams. This part-time role is ideal for someone seeking a rewarding career with a healthy work-life balance. Your role would also include:
Responsibilities
- Working with team members to create personal development plans for their career growth
- Recruiting motivated team members and making sure they have a warm and welcoming induction
- Ensuring food is prepared and presented to brand standard (if working in a Bar Cafe hotel)
- Maximising food and beverage sales by cross and upselling (if working in a Bar Cafe hotel)
- Reviewing customer feedback to produce targeted action plans for improvement as required
- Making sure rooms and public areas are cleaned using company best practice
- Reporting and overseeing any repairs or maintenance needed
- Additional responsibilities include rota management, banking and health & safety
- Driving awareness and engagement for our Team Members to earn more through our incentive schemes
Why Travelodge?
Travelodge is expanding fast and we now have over 600 hotels across the UK, Spain and Ireland. We pride ourselves in giving all of our customers unbeatable value and a quality experience which is where our Assistant Hotel Managers come in. We believe in creating an inclusive workplace where everyone can be their true self and belong. We work hard to improve the diversity of our teams and celebrate our differences. We care about our colleagues\’ wellbeing, we do this by ensuring there are plenty of resources available to everyone. This allows our employees to look after their emotional, physical, financial and work wellbeing. We call this \”Better Me\”.
Who will this appeal to?
You are friendly, engaging and welcoming by nature and have previously led a team in a service led customer facing industry. Food & beverage experience would be advantageous if applying for a Bar Cafe hotel. You thrive in a fast paced and evolving environment where you are responsible for delivering the objectives and direction of our operations through your team. To support this, your communication style is straightforward, ensuring Team Members understand the part they play in delivering the bigger picture. You are also results focused and enjoy working towards KPIs and scorecard targets to ensure your hotel provides to customers a stay that they can trust!
Benefits
- Salary Circa £28,500 (FTE)
- Annual bonus up to 13% by achieving KPI targets
- Flexible and part time working hours to fit your lifestyle
- 50% discount on rooms plus food and soft drinks
- Discounts for friends and family with thousands of rooms at £19.99
- £50 voucher on each work anniversary
- 28 days annual leave (inclusive of bank holidays) plus additional holiday with each year of service (capped after 5 years)
- High street retailer and mobile phone discounts
- Pension scheme totalling 8% (employer contribution 3%)
- To find out what our Managers get up to take a look at our Short Video
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Assistant Hotel Manager employer: Travelodge Hotels (UK)
Contact Detail:
Travelodge Hotels (UK) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Hotel Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry and let them know you're on the lookout for an Assistant Hotel Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research Travelodge and understand their values, especially around customer service and team engagement. Be ready to share how your experience aligns with their mission of delivering outstanding customer experiences.
✨Tip Number 3
Show off your leadership skills! During interviews, highlight specific examples of how you've successfully led teams in the past. Talk about how you’ve motivated team members and improved customer satisfaction – that’s what they want to hear!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Travelodge family. Let’s get you that Assistant Hotel Manager role!
We think you need these skills to ace Assistant Hotel Manager
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your passion for customer service shine through! We want to see how you put customers at the heart of everything you do, so share some examples that highlight your dedication.
Tailor Your CV: Make sure your CV is tailored to the Assistant Hotel Manager role. Highlight any relevant experience in leading teams and working in a customer-facing environment. We love seeing how your skills match what we're looking for!
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate when candidates communicate effectively, as it reflects the communication style we value in our team.
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at Travelodge Hotels (UK)
✨Know the Company Inside Out
Before your interview, take some time to research Travelodge. Understand their values, mission, and what makes them unique in the hospitality industry. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Leadership Skills
As an Assistant Hotel Manager, you'll be leading a team. Prepare examples from your past experiences where you've successfully motivated and coached team members. Highlight how you’ve handled challenges and improved team performance, as this will resonate well with the interviewers.
✨Prepare for Customer-Focused Questions
Expect questions about customer service scenarios. Think of specific instances where you went above and beyond for a customer or resolved a complaint effectively. This will demonstrate your passion for putting customers at the heart of everything you do, which is crucial for this role.
✨Discuss Your Approach to Team Development
Be ready to talk about how you would create personal development plans for your team. Share your thoughts on recruiting motivated individuals and ensuring they have a warm induction. This shows that you’re not just focused on results but also on nurturing talent within the team.