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- Tasks: Lead and motivate hotel teams to deliver outstanding customer experiences.
- Company: Join Travelodge, a rapidly expanding hotel chain with over 600 locations.
- Benefits: Competitive salary, annual bonus, flexible hours, and generous discounts.
- Other info: Inclusive workplace focused on employee wellbeing and career growth.
- Why this job: Make a real impact in a fast-paced environment while developing your career.
- Qualifications: Experience in leading teams in customer service; food & beverage knowledge is a plus.
The predicted salary is between 30000 - 30000 £ per year.
Find where you belong! Are you looking for a career with excellent opportunities for internal development and career progression? Are you passionate about putting customers at the heart of everything you do and leading a team to deliver an outstanding customer experience at all times? If this resonates with you then our Hotel Manager role could be the next exciting step in your career.
As a Hotel Manager at Travelodge Telford Shawbirch, on a Full Time basis, you would be responsible for leading, coaching and motivating the hotel teams. Your role would also include:
- Working with team members to create personal development plans for their career growth
- Recruiting motivated team members and making sure they have a warm and welcoming induction
- Ensuring food is prepared and presented to brand standard (if working in a Bar Cafe hotel)
- Maximising food and beverage sales by cross and upselling (if working in a Bar Cafe hotel)
- Reviewing customer feedback to produce targeted action plans for improvement as required
- Making sure rooms and public areas are cleaned using company best practice
- Reporting and overseeing any repairs or maintenance needed
- Rota management, banking and health & safety
- Driving awareness and engagement for our Team Members to earn more through our incentive schemes
Travelodge is expanding fast and we now have over 600 hotels across the UK, Spain and Ireland. We pride ourselves in giving all of our customers unbeatable value and a quality experience which is where our Hotel Managers come in. We believe in creating an inclusive workplace where everyone can be their true self and belong. We work hard to improve the diversity of our teams and celebrate our differences. We care about our colleagues' wellbeing, we do this by ensuring there are plenty of resources available to everyone. This allows our employees to look after their emotional, physical, financial and work wellbeing. We call this "Better Me".
You are friendly, engaging and welcoming by nature and have previously led a team in a service led customer facing industry. Food & beverage experience would be advantageous if applying for a Bar Cafe hotel. You thrive in a fast paced and evolving environment where you are responsible for delivering the objectives and direction of our operations through your team. To support this, your communication style is straightforward, ensuring Team Members understand the part they play in delivering the bigger picture. You are also results focused and enjoy working towards KPIs and scorecard targets to ensure your hotel provides to customers a stay that they can trust!
What are the extra benefits of working for Travelodge?
- £30,000 (FTE)
- Annual bonus up to 13% by achieving KPI targets
- Flexible and part time working hours
- 50% discount on rooms plus food and soft drinks
- Discounts for friends and family with thousands of rooms at £19.99
- £50 voucher on each work anniversary
- 28 days annual leave (inclusive of bank holidays) plus additional holiday with each year of service (capped after 5 years)
- High street retailer and mobile phone discounts
- Pension scheme totalling 8% (employer contribution 3%)
Hotel Manager in Wellington employer: Travelodge Hotels Limited
Contact Detail:
Travelodge Hotels Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hotel Manager in Wellington
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry and let them know you're on the lookout for a Hotel Manager role. You never know who might have the inside scoop on an opening or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research Travelodge and understand their values, especially around customer service and team development. Be ready to share how your experience aligns with their mission and how you can contribute to creating that unbeatable value for customers.
✨Tip Number 3
Showcase your leadership skills! During interviews, highlight specific examples of how you've motivated teams and improved customer experiences in previous roles. This will demonstrate that you’re not just a manager, but a leader who can drive results.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Travelodge family. Let’s get you that Hotel Manager position!
We think you need these skills to ace Hotel Manager in Wellington
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for customer service shine through. We want to see how you put customers at the heart of everything you do, so share specific examples that highlight your commitment to delivering outstanding experiences.
Tailor Your CV: Make sure your CV is tailored to the Hotel Manager role. Highlight your leadership experience and any relevant skills in the hospitality industry. We love seeing how your background aligns with our values and the responsibilities of the position.
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your qualifications and enthusiasm for the role.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our Travelodge family!
How to prepare for a job interview at Travelodge Hotels Limited
✨Know Your Stuff
Before the interview, make sure you research Travelodge and understand their values, especially around customer service and team engagement. Familiarise yourself with their approach to food and beverage if you're applying for a Bar Cafe hotel, as this will show your genuine interest in the role.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in the past. Think about specific situations where you motivated your team or improved customer experiences. This is crucial for a Hotel Manager role, so be ready to discuss your leadership style and how it aligns with Travelodge's goals.
✨Be Customer-Centric
Since the role revolves around delivering outstanding customer experiences, come prepared with examples of how you've put customers first in previous roles. Discuss any feedback mechanisms you've implemented or how you've used customer feedback to drive improvements.
✨Engage with the Interviewers
During the interview, don't just answer questions—engage with your interviewers. Ask them about their experiences at Travelodge and how they see the company evolving. This shows your enthusiasm for the role and helps you gauge if the company culture is the right fit for you.