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- Tasks: Lead and motivate hotel teams to deliver outstanding customer experiences.
- Company: Join Travelodge, a rapidly expanding hotel chain with over 600 locations.
- Benefits: Competitive salary, annual bonus, flexible hours, and generous discounts.
- Why this job: Be part of a dynamic team and make a real impact on guest satisfaction.
- Qualifications: Experience in leading teams in a customer-focused environment.
- Other info: Inclusive workplace with a focus on employee wellbeing and career development.
The predicted salary is between 24000 - 33600 £ per year.
Find where you belong! Are you looking for a career with excellent opportunities for internal development and career progression? Are you passionate about putting customers at the heart of everything you do and leading a team to deliver an outstanding customer experience at all times? If this resonates with you then our Assistant Hotel Manager role could be the next exciting step in your career.
As an Assistant Hotel Manager at Travelodge St Albans City Centre, on a Full Time basis, you would be responsible for leading, coaching and motivating the hotel teams. Your role would also include:
- Working with team members to create personal development plans for their career growth
- Recruiting motivated team members and making sure they have a warm and welcoming induction
- Ensuring food is prepared and presented to brand standard (if working in a Bar Cafe hotel)
- Maximising food and beverage sales by cross and upselling (if working in a Bar Cafe hotel)
- Reviewing customer feedback to produce targeted action plans for improvement as required
- Making sure rooms and public areas are cleaned using company best practice
- Reporting and overseeing any repairs or maintenance needed
- Additional responsibilities include rota management, banking and health & safety driving awareness and engagement for our Team Members to earn more through our incentive schemes
Travelodge is expanding fast and we now have over 600 hotels across the UK, Spain and Ireland. We pride ourselves in giving all of our customers unbeatable value and a quality experience which is where our Assistant Hotel Managers come in. We believe in creating an inclusive workplace where everyone can be their true self and belong. We work hard to improve the diversity of our teams and celebrate our differences. We care about our colleagues' wellbeing, we do this by ensuring there are plenty of resources available to everyone. This allows our employees to look after their emotional, physical, financial and work wellbeing. We call this 'Better Me'.
You are friendly, engaging and welcoming by nature and have previously led a team in a service led customer facing industry. Food & beverage experience would be advantageous if applying for a Bar Cafe hotel. You thrive in a fast paced and evolving environment where you are responsible for delivering the objectives and direction of our operations through your team. To support this, your communication style is straightforward, ensuring Team Members understand the part they play in delivering the bigger picture. You are also results focused and enjoy working towards KPIs and scorecard targets to ensure your hotel provides to customers a stay that they can trust!
What are the extra benefits of working for Travelodge?
- £28,000 (FTE)
- Annual bonus up to 13% by achieving KPI targets
- Flexible and part time working hours
- 50% discount on rooms plus food and soft drinks
- Discounts for friends and family with thousands of rooms at £19.99
- £50 voucher on each work anniversary
- 28 days annual leave
Assistant Hotel Manager (9 Months FTC) in Watford employer: Travelodge Hotels Limited
Contact Detail:
Travelodge Hotels Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Hotel Manager (9 Months FTC) in Watford
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Travelodge on LinkedIn. A friendly chat can give you insider info about the company culture and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common questions. Think about how your past experiences align with the role of Assistant Hotel Manager. We want to see your passion for customer service shine through!
✨Tip Number 3
Show off your leadership skills during the interview. Share examples of how you've motivated teams in the past. Remember, they’re looking for someone who can inspire others to deliver an outstanding customer experience!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the Travelodge family!
We think you need these skills to ace Assistant Hotel Manager (9 Months FTC) in Watford
Some tips for your application 🫡
Show Your Passion: Let us see your enthusiasm for the role! In your application, highlight your passion for customer service and how you’ve led teams in the past. We want to know why you’re excited about joining Travelodge!
Tailor Your CV: Make sure your CV is tailored to the Assistant Hotel Manager position. Use keywords from the job description and showcase relevant experience that aligns with our values and expectations. This helps us see you as a perfect fit!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share specific examples of how you've motivated teams and improved customer experiences. Keep it engaging and personal – we love to get to know the real you!
Apply Through Our Website: Don’t forget to apply through our website! It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Travelodge Hotels Limited
✨Know the Company Inside Out
Before your interview, take some time to research Travelodge. Understand their values, mission, and what makes them unique in the hospitality industry. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Leadership Skills
As an Assistant Hotel Manager, you'll be leading a team. Prepare examples from your past experiences where you've successfully motivated and coached team members. Highlight how you’ve handled challenges and improved team performance, as this will resonate well with the interviewers.
✨Prepare for Customer-Focused Scenarios
Expect questions about customer service and how you handle feedback. Think of specific instances where you turned a negative experience into a positive one. This will demonstrate your commitment to putting customers at the heart of everything you do, which is crucial for this role.
✨Be Ready to Discuss KPIs and Targets
Since the role involves working towards KPIs, be prepared to discuss how you've met or exceeded targets in previous positions. Bring data or examples that illustrate your results-focused approach, as this will show you understand the importance of performance metrics in the hospitality sector.