Travelodge is seeking a Senior Customer Relations Advisor to own the most complex and high‑risk complaints, navigating legal, regulatory, safeguarding, health and safety, data protection, and reputational considerations from start to finish.
You will balance empathy with sound commercial and risk judgement, collaborating with senior leaders and specialist teams to deliver fair outcomes, while driving improvements based on insights from serious cases.
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Senior Customer Relations Lead - High-Risk Complaints in Thame employer: Travelodge Hotels Limited
Travelodge Hotels Limited is an excellent employer, offering a dynamic work culture that values collaboration and innovation. With a focus on employee growth, you will have access to training and development opportunities that empower you to enhance your skills while contributing to meaningful projects in the hospitality sector. Located in the UK, you'll enjoy a supportive environment that prioritises work-life balance and fosters a sense of community among its team members.
