At a Glance
- Tasks: Deliver actionable customer insights and improve service quality through data analysis.
- Company: Join Travelodge, a community-focused hotel brand that values diversity and wellbeing.
- Benefits: Up to £40,000 salary, hybrid working, 25 days holiday, and great discounts.
- Other info: Dynamic role with opportunities for professional growth and a supportive team environment.
- Why this job: Make a real impact on customer experience while developing your analytical skills.
- Qualifications: 2+ years in customer insight with strong analytical and Excel skills.
The predicted salary is between 40000 - 40000 £ per year.
Find where you belong! Are you an experienced customer insight professional who can deliver actionable customer feedback insights to improve service quality? Do you have experience designing customer analysis and delivering actionable insights? If yes, our Senior Customer Insight Analyst position might be the right next move for you.
Your Purpose
As a senior analyst you will be dedicated to key areas such as Tripadvisor analysis and yearly targets for all of the central and field operations teams. You will also be the primary reference point to carry out ad hoc analysis to support the Better Travelodge strategy initiatives. You will create performance dashboards and reporting functionality on customer behaviour and lead the delivery of a number of customer insight related projects and analysis. You will be the central point of contact for data collection and work with a wider team to deliver actionable insight through dashboard enhancements and reporting. You will constantly develop your own professional knowledge and awareness of customer behaviour, recommending the highest value solutions presenting insight and responding to any challenges as required.
Your Strengths
You will have at least 2 years’ experience with customer insight techniques in a data-driven organisation, excellent organisational skills and able to compile and interpret data from multiple channels into actionable recommendations. In addition, you will have a broad understanding of channels for gathering customer insight, the ability to work independently, deliver quick results, and proactively share ideas. You will be able to manage conflicting priorities, have a passion for customer insight, strong analytical skills with advanced Excel knowledge.
Your Perks
- Up to £40,000 Salary & Bonus
- Contributory pension scheme
- Hybrid working - a minimum of 60% of your time should be spent in the office and or visiting suppliers
- 50% personal discount for hotel bookings and great friends and family discounts too!
- 25 days holiday + bank holidays, increasing with length of service
Why Travelodge?
At Travelodge, we’re more than just a Hotel brand; we’re a community where you can truly be yourself and belong. Through our “Better Me” initiative, we prioritise your total wellbeing—emotional, physical, financial, and professional—while actively celebrating the diversity that makes our teams stronger. If you’re a results-driven individual who pays attention to the little things and genuinely cares about people, you’ll fit right in.
Senior Customer Insights Analyst - 6 Month FTC in Thame employer: Travelodge Hotels Limited
At Travelodge, we pride ourselves on being an exceptional employer that values your growth and wellbeing. With a strong focus on professional development, a supportive work culture, and attractive benefits such as hybrid working options and generous discounts, we create an environment where you can thrive both personally and professionally. Join us in our mission to enhance customer experiences while enjoying a fulfilling career in a community that celebrates diversity and inclusivity.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Customer Insights Analyst - 6 Month FTC in Thame
✨Tip Number 1
Network like a pro! Reach out to current or former employees on LinkedIn and ask about their experiences. This can give you insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by researching the company culture and values. Show how your passion for customer insight aligns with Travelodge's 'Better Me' initiative during your chat.
✨Tip Number 3
Practice your data storytelling skills! Be ready to explain how you've turned customer insights into actionable recommendations in past roles. Use real examples to showcase your analytical prowess.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the Travelodge community.
We think you need these skills to ace Senior Customer Insights Analyst - 6 Month FTC in Thame
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Senior Customer Insights Analyst. Highlight your experience with customer insight techniques and any relevant projects you've worked on that align with the job description.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're passionate about customer insights. Share specific examples of how you've delivered actionable insights in previous roles, and how you can contribute to our Better Travelodge strategy.
Showcase Your Analytical Skills:Since this role requires strong analytical skills, don’t shy away from showcasing your Excel expertise. Mention any tools or methods you’ve used to analyse data and how they’ve helped improve service quality.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensure it gets the attention it deserves!
How to prepare for a job interview at Travelodge Hotels Limited
✨Know Your Customer Insight Techniques
Make sure you brush up on the customer insight techniques you've used in your previous roles. Be ready to discuss specific examples of how you've delivered actionable insights and improved service quality. This will show that you not only understand the theory but can apply it effectively.
✨Showcase Your Analytical Skills
Prepare to demonstrate your analytical skills, especially with Excel. Bring along examples of dashboards or reports you've created in the past. This will help you illustrate your ability to compile and interpret data from multiple channels into actionable recommendations.
✨Understand the Company’s Strategy
Familiarise yourself with Travelodge's 'Better Travelodge' strategy initiatives. Think about how your experience aligns with their goals and be ready to suggest how you could contribute to these initiatives. This shows that you're proactive and genuinely interested in the company.
✨Be Ready for Scenario Questions
Expect scenario-based questions where you'll need to demonstrate how you handle conflicting priorities or deliver quick results. Prepare some examples from your past experiences that highlight your problem-solving skills and ability to work independently under pressure.
