At a Glance
- Tasks: Lead strategic programmes to transform hotel operations and enhance customer experiences.
- Company: Join Travelodge, a brand committed to inclusivity and employee wellbeing.
- Benefits: Competitive salary, hybrid working, generous holiday, and personal discounts.
- Other info: Dynamic role with opportunities for career growth and development.
- Why this job: Make a real impact by driving innovation and efficiency in a major brand.
- Qualifications: Experience in process improvement with Lean or Six Sigma qualifications.
The predicted salary is between 42000 - 84000 £ per year.
Are you a process improvement expert who thrives on transforming complex challenges into elegant, efficient solutions? We are looking for a high-impact leader to join our Business Change function and help shape the future of our hotel operations.
In this role, you won’t just be tweaking the edges—you’ll be redeveloping the core operating model of a major brand, identifying multi-million pound initiatives, and leveraging automation to enhance the journey for thousands of customers and colleagues alike.
As a Senior Business Improvement Manager, you are a critical architect of change. Your mission is to identify, shape, and lead strategic programmes that transform how we operate. You will sit at the intersection of innovation and execution, designing the "next generation" of our service model.
Key responsibilities include:
- Strategic Innovation: Leading the development and testing of initiatives to meet our 5-year strategic productivity and customer satisfaction targets, with a heavy focus on automation and digitisation within our hotel operations.
- Trial & Design: Designing robust trials to test new products and processes, defining the commercial business cases required for full-scale implementation and using a data driven approach.
- High-Level Influence: Selling innovative propositions and commercial cases to Directors and the Operating Board.
- Cross-Functional Leadership: Matrix-managing teams of 20+, including external tech providers and internal departments (Finance, Marketing, People, and Tech Services), to bring improvements to life in our hotels.
- Operating Model Excellence: Constant optimisation of our cost model and hotel operations to ensure we remain agile and customer-centric.
We believe in creating an inclusive workplace where everyone can be their true self and belong. We work hard to improve the diversity of our teams and celebrate our differences. And we care about our colleagues' wellbeing, so we ensure there are plenty of resources available so everyone can look after their emotional, physical, financial and work wellbeing. We call this "Better Me".
As a passionate self-starter, you possess the rare ability to balance high-level strategic thinking with a hands-on, results-driven mentality. You don’t just identify problems; you design innovative solutions and have the tenacity to see them through to full-scale delivery. With a Lean Leadership (LCS 1C) or Six Sigma Green Belt qualification, you bring a proven track record of driving process improvements within a fast-paced, customer-centric service environment.
You are a master of commercial acumen, capable of translating complex data into compelling, multi-million-pound business cases that win buy-in at the Board and Director level. Your natural gravitas allows you to influence cross-functional teams and external partners with ease, ensuring every initiative is simple, pragmatic, and robust. Ultimately, you are a decisive leader who moves with speed to cut through complexity and deliver tangible value for both the business and the customer.
What are the extra benefits of working for Travelodge?
- Up to £70,000 & Annualise Bonus
- Contributory pension scheme
- Car Allowance
- Hybrid working - a minimum of 60% of your time should be spent in the office and or visiting suppliers
- 50% personal discount for hotel bookings and great friends and family discounts too
- 25 days holiday + bank holidays, increasing with length of service
- A focus on learning and career development
Senior Business Improvement Manager in Thame employer: Travelodge Hotels Limited
Travelodge is an exceptional employer that champions innovation and inclusivity, making it a fantastic place for a Senior Business Improvement Manager to thrive. With a strong focus on employee wellbeing through the 'Better Me' initiative, generous benefits including a competitive salary, hybrid working options, and extensive career development opportunities, you will be empowered to lead transformative projects that enhance both customer experience and operational efficiency. Join us in shaping the future of hotel operations while enjoying a supportive and dynamic work culture.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Business Improvement Manager in Thame
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your own. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 3
Practice your pitch! Be ready to explain how your skills and experiences make you the perfect fit for the Senior Business Improvement Manager role. Highlight your process improvement expertise and any relevant projects you've led.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining our team and contributing to our mission of transforming hotel operations.
We think you need these skills to ace Senior Business Improvement Manager in Thame
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Senior Business Improvement Manager. Highlight your process improvement expertise and any relevant experience in transforming complex challenges into efficient solutions. We want to see how you can bring value to our hotel operations!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about this role and how your skills align with our mission. Don’t forget to mention your experience with automation and digitisation, as these are key to what we’re looking for.
Showcase Your Achievements:When detailing your past roles, focus on specific achievements that demonstrate your ability to lead strategic programmes and drive process improvements. Numbers speak volumes, so if you’ve led initiatives that saved money or improved customer satisfaction, let us know!
Apply Through Our Website:We encourage you to apply through our website for a seamless application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Travelodge Hotels Limited
✨Know Your Numbers
As a Senior Business Improvement Manager, you'll need to demonstrate your ability to drive multi-million-pound initiatives. Brush up on relevant metrics and be ready to discuss how you've used data to influence decisions in past roles. This will show that you can translate complex data into compelling business cases.
✨Showcase Your Leadership Style
You'll be matrix-managing teams across various departments, so it's crucial to convey your leadership style during the interview. Prepare examples of how you've successfully led cross-functional teams in the past, focusing on collaboration and achieving results. Highlight your ability to influence and motivate others.
✨Emphasise Innovation and Automation
Since the role focuses heavily on strategic innovation and automation, come prepared with examples of how you've implemented innovative solutions in previous positions. Discuss any experience you have with digitisation and how it improved operations or customer satisfaction.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. Think about challenges you've faced in process improvement and how you approached them. Be ready to outline your thought process and the steps you took to achieve successful outcomes, demonstrating your hands-on mentality.
