Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a team to transform guest experiences and enhance customer satisfaction through automation.
- Company: A leading budget hotel chain in the UK with a focus on innovation.
- Benefits: Competitive salary, hybrid working model, and opportunities for professional growth.
- Why this job: Make a real impact on customer service quality and lead a passionate team.
- Qualifications: Strong leadership and analytical skills with a passion for customer service.
- Other info: Join a dynamic environment where your ideas can shape the future of hospitality.
The predicted salary is between 43200 - 72000 £ per year.
A leading budget hotel chain in the UK is seeking a Head of Customer Service to transform the post-stay experience for guests. The ideal candidate will lead a dedicated team to enhance customer satisfaction through automation and innovative service processes.
Responsibilities also include managing a refunds budget and being the final point of accountability for escalated issues. This role requires strong leadership, analytical skills, and a passion for improving customer service quality. A competitive salary and hybrid working model are offered.
Head of Customer Experience & Automation (Hybrid) in Thame employer: Travelodge Hotels Limited
Contact Detail:
Travelodge Hotels Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Customer Experience & Automation (Hybrid) in Thame
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work at the hotel chain you're eyeing. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Show off your skills! Prepare a portfolio or case studies that highlight your experience in customer service and automation. This will help you stand out and demonstrate your value to the team.
✨Tip Number 3
Practice makes perfect! Get ready for interviews by rehearsing common questions related to customer experience and leadership. We can help you with mock interviews to boost your confidence.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Head of Customer Experience & Automation (Hybrid) in Thame
Some tips for your application 🫡
Show Your Passion for Customer Experience: When writing your application, let us see your enthusiasm for transforming customer experiences. Share specific examples of how you've improved service quality in the past and how you plan to bring that passion to our team.
Highlight Your Leadership Skills: As a Head of Customer Experience & Automation, strong leadership is key. Make sure to showcase your experience in leading teams and driving change. We want to know how you've motivated others and tackled challenges head-on.
Be Analytical and Data-Driven: We love candidates who can back up their ideas with data! In your application, mention any analytical skills or tools you've used to enhance customer satisfaction. Show us how you can use data to make informed decisions.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and get to know you better. Don’t miss out on this opportunity!
How to prepare for a job interview at Travelodge Hotels Limited
✨Know the Company Inside Out
Before your interview, make sure you research the hotel chain thoroughly. Understand their values, mission, and recent developments in customer service. This will not only show your genuine interest but also help you tailor your answers to align with their goals.
✨Showcase Your Leadership Skills
As a Head of Customer Experience & Automation, you'll need to demonstrate strong leadership abilities. Prepare examples from your past experiences where you've successfully led a team or implemented innovative processes that improved customer satisfaction. Be ready to discuss how you handle escalated issues and manage budgets.
✨Emphasise Analytical Thinking
This role requires analytical skills, so be prepared to discuss how you've used data to drive decisions in previous roles. Bring examples of how you've analysed customer feedback or service metrics to enhance the customer experience. This will highlight your ability to make informed decisions.
✨Prepare Questions That Matter
At the end of the interview, you'll likely have the chance to ask questions. Use this opportunity to inquire about the company's future plans for customer service automation or how they measure customer satisfaction. This shows your enthusiasm for the role and helps you gauge if the company is the right fit for you.
