At a Glance
- Tasks: Provide admin support to the Group Sales team and manage group bookings efficiently.
- Company: Join Travelodge, a supportive and inclusive workplace that values diversity.
- Benefits: Up to £26,050 salary, hybrid working, 50% hotel discounts, and 25 days holiday.
- Other info: Enjoy career development opportunities and a focus on wellbeing with 'Better Me' resources.
- Why this job: Be part of a dynamic team and enhance your organisational skills in a fast-paced environment.
- Qualifications: Strong attention to detail, excellent communication skills, and ability to work under pressure.
The predicted salary is between 26050 - 26050 £ per year.
Find where you belong! Are you highly organised, detail-oriented, and looking for a fast-paced role in a supportive team? Our Group Sales team in Thame is looking for a Group Sales Administrator to ensure a seamless experience for our customers. This is a 12 month Fixed Term Contract.
The Group Sales Administrator role is focused on providing administrative support to the Group Sales team in a fast-paced, target-driven environment. The main objective is to ensure that all group bookings are managed and processed efficiently and accurately, meeting customer needs and the team’s productivity targets.
You will be responsible for:
- Updating bookings in the OPERA booking management system and CRM
- Liaising with customers to receive and enter rooming lists
- Ensuring all bookings are up-to-date ahead of the guests' stay
- Conducting quality checks to maintain the agreed accuracy and productivity standards
We’re looking for someone with strong attention to detail, excellent organisational skills, and the ability to work under pressure. You’ll need to be comfortable calling customers to resolve queries, secure payments, and manage their bookings to stay. Strong written and verbal communication skills are a must, as is the motivation to build great relationships with both customers and colleagues. If you're self-motivated, and enjoy working in a target-driven environment, we’d love to hear from you!
What are the extra benefits of working for Travelodge?
- Salary up to £26,050 per annum depending on experience
- Hybrid working - 3 days in the office, 2 days working from home!
- 50% personal discount for hotel bookings and great friends and family discounts too!
- Contributory pension scheme
- 25 days holiday + bank holidays, increasing with length of service
- Annual bonus (discretionary)
- A focus on learning and career development
- Monday – Friday 9am - 5pm
Group Sales Administrator - 12 Month FTC in Thame employer: Travelodge Hotels Limited
Travelodge is an excellent employer that prioritises inclusivity and employee wellbeing, offering a supportive work culture where everyone can thrive. With a focus on career development and a range of benefits including hybrid working, generous holiday allowance, and substantial discounts on hotel bookings, this role in Thame provides a meaningful opportunity for growth in a dynamic team environment.
StudySmarter Expert Advice🤫
We think this is how you could land Group Sales Administrator - 12 Month FTC in Thame
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Travelodge Hotels Limited.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Travelodge Hotels Limited. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Group Sales Administrator - 12 Month FTC in Thame
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Travelodge Hotels Limited.
How to prepare for a job interview at Travelodge Hotels Limited
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Travelodge Hotels Limited's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Travelodge Hotels Limited offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
