At a Glance
- Tasks: Deliver top-notch customer service via various platforms and resolve queries efficiently.
- Company: Join one of the UK’s fastest-growing companies with a vibrant culture.
- Benefits: Competitive salary, hybrid working, generous holiday, and discounts on hotel stays.
- Other info: Great opportunities for learning and career development in a supportive environment.
- Why this job: Perfect for those passionate about customer service and eager to make a difference.
- Qualifications: Confident communicators with attention to detail and a results-driven mindset.
The predicted salary is between 26168 - 26168 £ per year.
We are looking for enthusiastic individuals with a hunger to succeed, develop and grow in one of the UK’s fastest growing companies. This is an ambitious 9‑Month Fixed Term Contract.
In this role you will deliver a first‑time resolution for all customer contacts received via the web portal, email, letter, live chat and telephone. You will ensure outcomes and responses meet defined brand standards, focusing on quality at all times (spelling, grammar etc.). You will handle sensitive customer information in a confidential manner and adhere to PCI compliance requirements at all times. You will also make outbound calls to customers as much as possible to resolve contacts quickly and fairly.
If you have a passion for customer service, you are a confident individual who can liaise professionally via many different platforms to create a first‑time solution for our wonderful customers across our hotels. We are looking for advisors who are people‑focused, have great attention to detail and a drive for results.
Salary £26168 – pro rata full time (37.5 hours per week) covering Monday to Friday with 1 in 3 Saturdays.
- 50% personal discount for hotel bookings and great friends and family discounts too!
- Contributory pension scheme
- 25 days holiday + bank holidays, increasing with length of service
- Annual bonus (discretionary)
- Focus on learning and career development
- Hybrid working pattern (3 days in the office, 2 days working from home) – after 3 month probation
- Capacity to work between 8 am – 6 pm (8‑hour shifts) across Monday – Saturday
Customer Services Advisor - 9 Month FTC in Thame employer: Travelodge Hotels Limited
Travelodge is an excellent employer that prioritises employee growth and development, offering a supportive work culture where your contributions are valued. With a focus on customer service excellence, you will enjoy a competitive salary, generous holiday allowance, and unique benefits such as substantial discounts on hotel bookings. The hybrid working model allows for flexibility, making it an ideal workplace for those seeking a rewarding career in the hospitality sector.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Services Advisor - 9 Month FTC in Thame
✨Tip Number 1
Get to know the company! Research Travelodge and understand their values, mission, and what makes them tick. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customers through various platforms, it’s crucial to be clear and confident. Try role-playing scenarios with friends or family to get comfortable with handling different customer queries.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you resolved issues effectively. Be ready to share these stories during your interview to demonstrate your ability to deliver first-time resolutions.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Customer Services Advisor - 9 Month FTC in Thame
Some tips for your application 🫡
Show Your Enthusiasm:We want to see your passion for customer service shine through in your application. Make sure to express your eagerness to succeed and grow with us at StudySmarter!
Mind Your Language:Since attention to detail is key, double-check your spelling and grammar before hitting send. A polished application reflects your commitment to quality, which is super important for this role.
Be Personable:Remember, we’re looking for people-focused individuals! Use a friendly tone in your written application to show us that you can connect with customers and create a welcoming atmosphere.
Apply Through Our Website:To make sure your application gets to the right place, apply directly through our website. It’s the best way for us to see your details and get you on the path to joining our team!
How to prepare for a job interview at Travelodge Hotels Limited
✨Know the Company Inside Out
Before your interview, take some time to research the company. Understand their values, mission, and what makes them one of the UK’s fastest-growing companies. This will not only help you answer questions more effectively but also show your enthusiasm for the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences that highlight your customer service skills. Think about times when you resolved issues quickly or went above and beyond for a customer. This is crucial for a role focused on delivering first-time resolutions.
✨Attention to Detail is Key
Since the job requires a focus on quality, make sure to demonstrate your attention to detail during the interview. Whether it’s in your answers or how you present yourself, showing that you care about the little things can set you apart.
✨Practice Common Interview Questions
Familiarise yourself with common interview questions for customer service roles. Practice your responses, especially around handling sensitive information and adhering to compliance requirements. This will help you feel more confident and articulate during the actual interview.
