At a Glance
- Tasks: Deliver exceptional customer service via various channels and resolve queries efficiently.
- Company: Join one of the UK’s fastest growing companies with a focus on inclusivity.
- Benefits: Competitive salary, hybrid working, generous holiday, and personal discounts.
- Other info: Enjoy a supportive environment with resources for your wellbeing.
- Why this job: Perfect for those passionate about customer service and eager to grow.
- Qualifications: Strong attention to detail and excellent communication skills required.
The predicted salary is between 26168 - 26168 £ per year.
Find where you belong! Are you an ambitious individual that enjoys a fast-paced environment which is integral in supporting our customers and hotel teams alike? Do you enjoy working in an office based environment where customer care and accuracy is key to success? If so, we’re looking for enthusiastic individuals with a hunger to succeed, develop and grow in one of the UK’s fastest growing companies.
Please Note, this is a 6 Month Fixed Term Contract.
What’s it all about? In this role you will deliver a first time resolution for all customer contacts received via the web portal, email, letter, live chat and telephone. Ensuring outcomes and responses to customers meet with defined brand standards, focusing on quality at all times (spelling, grammar etc). You will have to handle sensitive customer information in a confidential manner, whilst adhering to PCI compliance requirements at all times. You will be making outbound calls to customers as much as possible to resolve contacts quickly and fairly.
Why Travelodge? We believe in creating an inclusive workplace where everyone can be their true self and belong. We work hard to improve the diversity of our teams and celebrate our differences. And we care about our colleagues’ wellbeing, so we ensure there are plenty of resources available so everyone can look after their emotional, physical, financial and work wellbeing. We call this “Better Me”.
Who will this appeal to? If you have a passion for customer service, then this is the role for you! We’re looking to add to our team and looking for advisors who are people focused, have great attention to detail and drive for results. A confident individual who can liaise professionally via many different platforms to create a first time solution for our wonderful customers across our hotels.
What are the extra benefits of working for Travelodge?
- Salary £26168-Pro Rata full time (37.5 hours per week)
- Covering Monday to Friday with 1 in 3 Saturdays
- 50% personal discount for hotel bookings and great friends and family discounts too!
- Contributory pension scheme
- 25 days holiday + bank holidays, increasing with length of service
- Annual bonus (discretionary)
- A focus on learning and career development
- Hybrid working pattern (3 days in the office, 2 days working from home) - after 3 month probation
- Capacity to work between 8am - 6pm (8 hour shifts) across Monday - Saturday.
Customer Services Advisor - 6 Month FTC in Thame employer: Travelodge Hotels Limited
Travelodge is an excellent employer that prioritises inclusivity and employee wellbeing, offering a supportive work culture where individuals can thrive. With a focus on career development, generous benefits including a competitive salary, holiday entitlement, and discounts on hotel bookings, employees are encouraged to grow within one of the UK's fastest-growing companies. The hybrid working model further enhances work-life balance, making it an attractive opportunity for those passionate about customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Services Advisor - 6 Month FTC in Thame
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Travelodge. Understand their values, mission, and what makes them tick. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when handling real-life situations during the interview, especially since you'll need to demonstrate your problem-solving skills.
✨Tip Number 3
Show off your communication skills! Since this role involves liaising with customers through various platforms, be ready to showcase your ability to communicate clearly and professionally. Use examples from your past experiences to highlight how you've successfully resolved customer issues.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Services Advisor - 6 Month FTC in Thame
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Services Advisor role. Highlight your customer service experience and any relevant skills that match the job description. We want to see how you can bring your unique flair to our team!
Show Off Your Attention to Detail:Since accuracy is key in this role, pay close attention to spelling and grammar in your application. A polished application reflects your commitment to quality, which is something we value at StudySmarter.
Be Yourself:We’re all about inclusivity and authenticity here at StudySmarter. Don’t be afraid to let your personality shine through in your application. Share your passion for customer service and what makes you a great fit for our team!
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. This way, we can easily track your application and get back to you quicker. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Travelodge Hotels Limited
✨Know Your Customer Service Basics
Brush up on the fundamentals of customer service before your interview. Understand key concepts like first-time resolution and how to handle sensitive information. This will show that you’re not just enthusiastic but also knowledgeable about what the role entails.
✨Practice Your Communication Skills
Since you'll be liaising with customers through various platforms, practice clear and professional communication. Try role-playing common customer scenarios with a friend or family member to build your confidence and ensure you can articulate your thoughts well.
✨Familiarise Yourself with the Company
Do some research on Travelodge and its values. Understanding their commitment to inclusivity and employee wellbeing will help you align your answers with their culture during the interview. Plus, it shows genuine interest in the company!
✨Prepare for Situational Questions
Expect questions that ask how you would handle specific customer situations. Think of examples from your past experiences where you successfully resolved issues or provided excellent service. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
