At a Glance
- Tasks: Provide top-notch customer service via various channels and resolve queries efficiently.
- Company: Join one of the UK's fastest growing companies with a focus on inclusivity.
- Benefits: Competitive salary, hybrid working, generous holiday, and discounts on hotel stays.
- Other info: Enjoy a supportive environment with opportunities for career development.
- Why this job: Be part of a dynamic team that values your growth and wellbeing.
- Qualifications: Passion for customer service and strong attention to detail required.
The predicted salary is between 25700 - 25700 £ per year.
Job Description
Find where you belong!
Are you an ambitious individual that enjoys a fast-paced environment which is integral in supporting our customers and hotel teams alike?
Do you enjoy working in an office based environment where customer care and accuracy is key to success.
If so, we're looking for enthusiastic individuals with a hunger to succeed, develop and grow in one of the UK's fastest growing companies.
What's it all about?
In this role you will deliver a first time resolution for all customer contacts received via the web portal, email, letter, live chat and telephone.
Ensuring outcomes and responses to customers meet with defined brand standards, focusing on quality at all times (spelling, grammar etc).
You will have to handle sensitive customer information in a confidential manner, whilst adhering to PCI compliance requirements at all times.
You will be making outbound calls to customers as much as possible to resolve contacts quickly and fairly.
Why Travelodge?
We believe in creating an inclusive workplace where everyone can be their true self and belong.
We work hard to improve the diversity of our teams and celebrate our differences.
And we care about our colleagues' wellbeing, so we ensure there are plenty of resources available so everyone can look after their emotional, physical, financial and work wellbeing.
We call this "Better Me".
Who will this appeal to?
If you have a passion for customer service, then this is the role for you!
We're looking to add to our team and looking for advisors who are people focused, have great attention to detail and drive for results.
A confident individual who can liaise professionally via many different platforms to create a first time solution for our wonderful customers across our hotels.
What are the extra benefits of working for Travelodge?
- Salary £25,700 Pro Rata full time (37.5 hours per week)
- Covering Monday to Friday with 1 in 3 Saturdays
- 50% personal discount for hotel bookings and great friends and family discounts too!
- Contributory pension scheme
- 25 days holiday + bank holidays, increasing with length of service
- Annual bonus (discretionary)
- A focus on learning and career development
- Hybrid working pattern (3 days in the office, 2 days working from home) - after 3 month probation
- Capacity to work between 8am - 6pm (8 hour shifts) across Monday - Saturday.
Customer Services Advisor in Thame employer: Travelodge Hotels Limited
Travelodge Hotels Limited is an exceptional employer, offering a dynamic work environment where creativity and strategic thinking are highly valued. With a strong focus on employee development and a culture that encourages collaboration, team members have ample opportunities to grow their careers while contributing to impactful PR campaigns across the UK and Spain. The company's commitment to innovation in the hospitality sector, combined with its supportive atmosphere, makes it an attractive place for professionals seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Services Advisor in Thame
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Travelodge Hotels Limited. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Travelodge Hotels Limited before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Services Advisor in Thame
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Travelodge Hotels Limited:Your cover letter is your chance to shine! Tell us why you want to work at Travelodge Hotels Limited specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Travelodge Hotels Limited!
How to prepare for a job interview at Travelodge Hotels Limited
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
