At a Glance
- Tasks: Deliver exceptional customer service via various channels and resolve queries efficiently.
- Company: Join one of the UK's fastest growing companies with a focus on inclusivity.
- Benefits: Competitive salary, hybrid working, generous holiday, and personal discounts.
- Other info: Enjoy a supportive workplace that prioritises your wellbeing and career development.
- Why this job: Perfect for those passionate about customer service and eager to grow in a dynamic environment.
- Qualifications: Strong attention to detail and excellent communication skills required.
The predicted salary is between 26168 - 26168 £ per year.
Find where you belong! Are you an ambitious individual that enjoys a fast-paced environment which is integral in supporting our customers and hotel teams alike? Do you enjoy working in an office based environment where customer care and accuracy is key to success? If so, we’re looking for enthusiastic individuals with a hunger to succeed, develop and grow in one of the UK’s fastest growing companies.
Please Note, this is a 12 Month Fixed Term Contract.
In this role you will deliver a first time resolution for all customer contacts received via the web portal, email, letter, live chat and telephone. Ensuring outcomes and responses to customers meet with defined brand standards, focusing on quality at all times (spelling, grammar etc). You will have to handle sensitive customer information in a confidential manner, whilst adhering to PCI compliance requirements at all times. You will be making outbound calls to customers as much as possible to resolve contacts quickly and fairly.
We believe in creating an inclusive workplace where everyone can be their true self and belong. We work hard to improve the diversity of our teams and celebrate our differences. And we care about our colleagues’ wellbeing, so we ensure there are plenty of resources available so everyone can look after their emotional, physical, financial and work wellbeing. We call this "Better Me".
If you have a passion for customer service, then this is the role for you! We’re looking to add to our team and looking for advisors who are people focused, have great attention to detail and drive for results. A confident individual who can liaise professionally via many different platforms to create a first time solution for our wonderful customers across our hotels.
What are the extra benefits of working for Travelodge?
- Salary £26168-Pro Rata full time (37.5 hours per week)
- Covering Monday to Friday with 1 in 3 Saturdays
- 50% personal discount for hotel bookings and great friends and family discounts too!
- Contributory pension scheme
- 25 days holiday + bank holidays, increasing with length of service
- Annual bonus (discretionary)
- A focus on learning and career development
- Hybrid working pattern (3 days in the office, 2 days working from home) - after 3 month probation
- Capacity to work between 8am - 6pm (8 hour shifts) across Monday - Saturday.
Customer Services Advisor - 12 Month FTC in Thame employer: Travelodge Hotels Limited
Travelodge Hotels Limited is an exceptional employer, offering a dynamic work environment where creativity and strategic thinking are highly valued. With a strong focus on employee development and a culture that encourages collaboration, team members have ample opportunities to grow their careers while contributing to impactful PR campaigns across the UK and Spain. The company's commitment to innovation in the hospitality sector, combined with its supportive atmosphere, makes it an attractive place for professionals seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Services Advisor - 12 Month FTC in Thame
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Travelodge Hotels Limited.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Travelodge Hotels Limited. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Customer Services Advisor - 12 Month FTC in Thame
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Travelodge Hotels Limited.
How to prepare for a job interview at Travelodge Hotels Limited
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Travelodge Hotels Limited's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Travelodge Hotels Limited offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
