At a Glance
- Tasks: Deliver exceptional customer service via various channels and resolve queries efficiently.
- Company: Join one of the UK's fastest growing companies with a focus on inclusivity.
- Benefits: Competitive salary, hybrid working, generous holiday, and personal discounts.
- Other info: Enjoy a supportive workplace that prioritises your wellbeing and career development.
- Why this job: Perfect for those passionate about customer service and eager to grow in a dynamic environment.
- Qualifications: Strong attention to detail and excellent communication skills required.
The predicted salary is between 26168 - 26168 £ per year.
Find where you belong! Are you an ambitious individual that enjoys a fast-paced environment which is integral in supporting our customers and hotel teams alike? Do you enjoy working in an office based environment where customer care and accuracy is key to success? If so, we’re looking for enthusiastic individuals with a hunger to succeed, develop and grow in one of the UK’s fastest growing companies.
Please Note, this is a 12 Month Fixed Term Contract.
In this role you will deliver a first time resolution for all customer contacts received via the web portal, email, letter, live chat and telephone. Ensuring outcomes and responses to customers meet with defined brand standards, focusing on quality at all times (spelling, grammar etc). You will have to handle sensitive customer information in a confidential manner, whilst adhering to PCI compliance requirements at all times. You will be making outbound calls to customers as much as possible to resolve contacts quickly and fairly.
We believe in creating an inclusive workplace where everyone can be their true self and belong. We work hard to improve the diversity of our teams and celebrate our differences. And we care about our colleagues’ wellbeing, so we ensure there are plenty of resources available so everyone can look after their emotional, physical, financial and work wellbeing. We call this "Better Me".
If you have a passion for customer service, then this is the role for you! We’re looking to add to our team and looking for advisors who are people focused, have great attention to detail and drive for results. A confident individual who can liaise professionally via many different platforms to create a first time solution for our wonderful customers across our hotels.
What are the extra benefits of working for Travelodge?
- Salary £26168-Pro Rata full time (37.5 hours per week)
- Covering Monday to Friday with 1 in 3 Saturdays
- 50% personal discount for hotel bookings and great friends and family discounts too!
- Contributory pension scheme
- 25 days holiday + bank holidays, increasing with length of service
- Annual bonus (discretionary)
- A focus on learning and career development
- Hybrid working pattern (3 days in the office, 2 days working from home) - after 3 month probation
- Capacity to work between 8am - 6pm (8 hour shifts) across Monday - Saturday.
Customer Services Advisor - 12 Month FTC in Thame employer: Travelodge Hotels Limited
Travelodge Hotels Limited is an exceptional employer, offering a dynamic work environment where creativity and strategic thinking are highly valued. With a strong focus on employee development and a culture that encourages collaboration, team members have ample opportunities to grow their careers while contributing to impactful PR campaigns across the UK and Spain. The company's commitment to innovation in the hospitality sector, combined with its supportive atmosphere, makes it an attractive place for professionals seeking meaningful and rewarding employment.
