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- Tasks: Keep our hotels sparkling by descaling shower heads and ensuring compliance with health & safety.
- Company: Join a leading hotel chain dedicated to customer satisfaction and team collaboration.
- Benefits: Enjoy competitive pay, travel opportunities, and a chance to work in a dynamic environment.
- Why this job: Make a real difference in guest experiences while developing valuable skills.
- Qualifications: Strong attention to detail and excellent customer service skills are essential.
- Other info: Opportunity for growth and learning in a supportive team atmosphere.
The predicted salary is between 28800 - 43200 £ per year.
Base Location: Stoke Talke with UK Travel
We are currently expanding our maintenance team and are looking for colleagues to help support the upkeep of our hotels.
Overall Job Purpose
To complete shower head descaling across the Travelodge estate in line with Health & Safety compliance. Working methodically to a pre-planned route to ensure programme deadlines are consistently achieved. To observe safe working practices and comply with all health & safety legislation. To develop strong working relationships with the hotel operations teams ensuring that the customer is a key focus. To report all completed jobs liaising with HM’s and central office.
Responsibilities
- To work with your Team Leader and other colleagues to ensure that programme deadlines are achieved and that all areas worked in are left clean, dry and tidy as found.
- To ensure all relevant Certificates are completed inline with compliance procedures.
- The Cleaning of Extractor Fan Units.
- Drive and maintain strong relationships with the hotel operations team in line with our values.
- To comply with the requirements of Health and Safety, other relevant legislation and Travelodge policies and procedures and H&S responsibility for direct reports.
- Ensure that PPE is used as required.
- To ensure that all jobs allocated are consistently completed to a satisfactory finish in accordance with agreed standards and KPIs and completion communicated to the central office.
- To be responsible for returning rooms to sale as quickly and efficiently as possible in a safe manner.
- To manage van storage of stock to agreed levels and ensure that you have materials available to complete jobs as quickly and efficiently as possible.
- Ongoing communication about any issues arising.
- May also assist with other Maintenance teams where necessary.
Stakeholders
Internal: Maintenance team, Health & Safety team, RD’s and DM’s, Hotel managers, teams and customers, Support Functions
External: 3rd Party partners, Suppliers
Budget & Staff Management Accountabilities
No Management responsibility. No budget responsibilities.
Essential
- Ability to work to tight deadlines.
- Excellent customer service skills.
- High levels of attention to detail.
- Ability to work nationally overnight stays away from home Monday-Friday.
- Drive and determination to continuously improve.
- High levels of customer insight and brand passion.
- Good communication skills, both internally and with suppliers and 3rd parties.
- IT and systems literate desirable.
- Proven track record of delivery and success.
- Good level of personal impact and confidence.
Desirable
- Experience of working within a hotel environment would be advantageous.
- Experience within a similar role and a knowledge of Legionella prevention would be an advantage but not critical.
Planned Maintenance Operative (Water) in Stoke-on-Trent employer: Travelodge Hotels Limited
Contact Detail:
Travelodge Hotels Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Planned Maintenance Operative (Water) in Stoke-on-Trent
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality and maintenance sectors. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Show up at job fairs or industry events. It’s a great way to meet potential employers face-to-face and make a lasting impression. Plus, you can learn more about the company culture!
✨Tip Number 3
Prepare for interviews by practising common questions related to maintenance and customer service. We want you to shine when discussing your attention to detail and ability to meet deadlines.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Planned Maintenance Operative (Water) in Stoke-on-Trent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in maintenance or customer service. We want to see how your skills match the job description, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about this role and how you can contribute to our team. Keep it friendly and professional, just like we are at StudySmarter.
Showcase Your Attention to Detail: Since this role requires high levels of attention to detail, make sure your application is free from typos and errors. A clean, well-organised application reflects your ability to maintain high standards in your work.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, you’ll get to see all the other exciting opportunities we have!
How to prepare for a job interview at Travelodge Hotels Limited
✨Know Your Stuff
Make sure you understand the role of a Planned Maintenance Operative, especially the importance of health and safety compliance. Brush up on your knowledge about shower head descaling and any relevant legislation. This will show that you're serious about the job and ready to hit the ground running.
✨Show Off Your Customer Service Skills
Since this role involves working closely with hotel operations teams, be prepared to discuss how you've built strong relationships in previous jobs. Share specific examples of how you've prioritised customer satisfaction and resolved issues effectively.
✨Demonstrate Attention to Detail
This job requires a high level of attention to detail, so be ready to talk about times when your meticulousness made a difference. Whether it’s ensuring compliance or leaving a workspace clean and tidy, highlight your commitment to quality.
✨Be Ready for Practical Questions
Expect some scenario-based questions that test your problem-solving skills and ability to work under pressure. Think about how you would handle tight deadlines or unexpected challenges while maintaining safety standards and communication with your team.