At a Glance
- Tasks: Lead and motivate hotel teams to deliver outstanding customer experiences.
- Company: Join Travelodge, a rapidly expanding hotel chain with over 600 locations.
- Benefits: Competitive salary, annual bonus, flexible hours, and generous discounts.
- Other info: Inclusive workplace focused on employee wellbeing and career progression.
- Why this job: Make a real impact in a dynamic environment while developing your career.
- Qualifications: Experience in leading teams in customer service; food & beverage knowledge is a plus.
The predicted salary is between 34000 - 34000 £ per year.
Find where you belong! Are you looking for a career with excellent opportunities for internal development and career progression? Are you passionate about putting customers at the heart of everything you do and leading a team to deliver an outstanding customer experience at all times? If this resonates with you then our Hotel Manager role could be the next exciting step in your career.
As a Hotel Manager at Travelodge Solihull, on a Full Time or Part Time basis, you would be responsible for leading, coaching and motivating the hotel teams. Your role would also include:
- Working with team members to create personal development plans for their career growth
- Recruiting motivated team members and making sure they have a warm and welcoming induction
- Ensuring food is prepared and presented to brand standard (if working in a Bar Cafe hotel)
- Maximising food and beverage sales by cross and upselling (if working in a Bar Cafe hotel)
- Reviewing customer feedback to produce targeted action plans for improvement as required
- Making sure rooms and public areas are cleaned using company best practice
- Reporting and overseeing any repairs or maintenance needed
- Additional responsibilities include rota management, banking and health & safety driving awareness and engagement for our Team Members to earn more through our incentive schemes
Why Travelodge? Travelodge is expanding fast and we now have over 600 hotels across the UK, Spain and Ireland. We pride ourselves in giving all of our customers unbeatable value and a quality experience which is where our Hotel Managers come in. We believe in creating an inclusive workplace where everyone can be their true self and belong. We work hard to improve the diversity of our teams and celebrate our differences. We care about our colleagues' wellbeing, we do this by ensuring there are plenty of resources available to everyone. This allows our employees to look after their emotional, physical, financial and work wellbeing. We call this 'Better Me'.
Who will this appeal to? You are friendly, engaging and welcoming by nature and have previously led a team in a service led customer facing industry. Food & beverage experience would be advantageous if applying for a Bar Cafe hotel. You thrive in a fast paced and evolving environment where you are responsible for delivering the objectives and direction of our operations through your team. To support this, your communication style is straightforward, ensuring Team Members understand the part they play in delivering the bigger picture. You are also results focused and enjoy working towards KPIs and scorecard targets to ensure your hotel provides to customers a stay that they can trust!
What are the extra benefits of working for Travelodge?
- £34,000 (FTE) Annual bonus up to 13% by achieving KPI targets
- Flexible and part time working hours
- 50% discount on rooms plus food and soft drinks
- Discounts for friends and family with thousands of rooms at £19.99
- £50 voucher on each work anniversary
- 28 days annual leave (inclusive of bank holidays) plus additional holiday with each year of service (capped after 5 years)
- High street retailer and mobile phone discounts
- Pension scheme totalling 8% (employer contribution 3%)
Does a Full Time or Part Time career as a Hotel Manager appeal to you? then click ‘apply’ now. We’d love to hear from you.
Hotel Manager in Solihull employer: Travelodge Hotels Limited
Travelodge is an exceptional employer that prioritises the growth and wellbeing of its employees, offering extensive internal development opportunities and a supportive work culture. With a commitment to inclusivity and diversity, our Hotel Managers play a crucial role in delivering outstanding customer experiences while enjoying benefits such as flexible working hours, generous discounts, and a competitive bonus structure. Join us at Travelodge Solihull, where your career can flourish in a dynamic and rewarding environment.
StudySmarter Expert Advice🤫
We think this is how you could land Hotel Manager in Solihull
✨Tip Number 1
Get to know the company! Before your interview, do a bit of homework on Travelodge. Understand their values, mission, and what makes them tick. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your past experiences align with the Hotel Manager role, especially around leading teams and delivering excellent customer service.
✨Tip Number 3
Show your personality! When you’re in the interview, let your friendly and engaging nature shine through. Remember, they’re looking for someone who can lead a team and create a welcoming atmosphere, so be yourself and let your passion for hospitality come across.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great opportunity to reiterate why you’d be a fantastic fit for the Hotel Manager position.
We think you need these skills to ace Hotel Manager in Solihull
Some tips for your application 🫡
Show Your Passion:When writing your application, let your passion for customer service shine through. We want to see how you put customers at the heart of everything you do, so share specific examples that highlight your commitment to delivering outstanding experiences.
Tailor Your CV:Make sure your CV is tailored to the Hotel Manager role. Highlight your leadership experience and any relevant skills in the hospitality industry. We love seeing how your background aligns with our values and the responsibilities of the position.
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language to communicate your experience and achievements. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit for our team.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our Travelodge family!
How to prepare for a job interview at Travelodge Hotels Limited
✨Know Your Customer Service Basics
As a Hotel Manager, customer service is at the heart of everything. Brush up on your customer service principles and be ready to share examples of how you've put customers first in previous roles. This will show that you understand the importance of delivering an outstanding experience.
✨Showcase Your Leadership Skills
Prepare to discuss your experience in leading and motivating teams. Think of specific instances where you’ve successfully coached team members or improved team performance. This will demonstrate your ability to inspire others and drive results.
✨Familiarise Yourself with Travelodge Values
Research Travelodge’s mission and values, especially their focus on inclusivity and employee wellbeing. Be ready to explain how your personal values align with theirs and how you can contribute to creating a positive workplace culture.
✨Prepare for Scenario-Based Questions
Expect questions that ask how you would handle specific situations, like dealing with customer complaints or managing staff conflicts. Practise your responses to these scenarios, focusing on your problem-solving skills and ability to maintain a calm, professional demeanour under pressure.
