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- Tasks: Lead and motivate hotel teams to deliver outstanding customer experiences.
- Company: Join Travelodge, a rapidly expanding hotel chain with over 600 locations.
- Benefits: Enjoy a competitive salary, bonuses, discounts, and flexible working hours.
- Why this job: Make a real impact in a dynamic environment while developing your career.
- Qualifications: Experience in leading teams in customer service; food & beverage experience is a plus.
- Other info: Inclusive workplace focused on employee wellbeing and career progression.
The predicted salary is between 28000 - 39200 £ per year.
Find where you belong! Are you looking for a career with excellent opportunities for internal development and career progression? Are you passionate about putting customers at the heart of everything you do and leading a team to deliver an outstanding customer experience at all times? If this resonates with you then our Assistant Hotel Manager role could be the next exciting step in your career.
As an Assistant Hotel Manager at Travelodge Poole, you would be responsible for leading, coaching and motivating the hotel teams. Your role would also include:
- Working with team members to create personal development plans for their career growth
- Recruiting motivated team members and making sure they have a warm and welcoming induction
- Ensuring food is prepared and presented to brand standard (if working in a Bar Cafe hotel)
- Maximising food and beverage sales by cross and upselling (if working in a Bar Cafe hotel)
- Reviewing customer feedback to produce targeted action plans for improvement as required
- Making sure rooms and public areas are cleaned using company best practice
- Reporting and overseeing any repairs or maintenance needed
- Additional responsibilities include rota management, banking and health & safety driving awareness and engagement for our Team Members to earn more through our incentive schemes
Why Travelodge? Travelodge is expanding fast and we now have over 600 hotels across the UK, Spain and Ireland. We pride ourselves in giving all of our customers unbeatable value and a quality experience which is where our Assistant Hotel Managers come in. We believe in creating an inclusive workplace where everyone can be their true self and belong. We work hard to improve the diversity of our teams and celebrate our differences. We care about our colleagues' wellbeing, we do this by ensuring there are plenty of resources available to everyone. This allows our employees to look after their emotional, physical, financial and work wellbeing. We call this "Better Me".
Who will this appeal to? You are friendly, engaging and welcoming by nature and have previously led a team in a service led customer facing industry. Food & beverage experience would be advantageous if applying for a Bar Cafe hotel. You thrive in a fast paced and evolving environment where you are responsible for delivering the objectives and direction of our operations through your team. To support this, your communication style is straightforward, ensuring Team Members understand the part they play in delivering the bigger picture. You are also results focused and enjoy working towards KPIs and scorecard targets to ensure your hotel provides to customers a stay that they can trust!
What are the extra benefits of working for Travelodge?
- £28,000 Annual bonus up to 13% by achieving KPI targets
- Flexible and part time working hours
- 50% discount on rooms plus food and soft drinks
- Discounts for friends and family with thousands of rooms at £19.99
- £50 voucher on each work anniversary
- 28 days annual leave (inclusive of bank holidays) plus additional holiday with each year of service (capped after 5 years)
- High street retailer and mobile phone discounts
- Pension scheme totalling 8% (employer contribution 3%)
Does a career as an Assistant Hotel Manager on a Full Time or Part Time basis appeal to you? then click ‘apply’ now. We’d love to hear from you.
Assistant Hotel Manager in Poole employer: Travelodge Hotels Limited
Contact Detail:
Travelodge Hotels Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Hotel Manager in Poole
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Travelodge. Understand their values, mission, and what makes them tick. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to leadership and customer service. Think about your past experiences and how they align with the Assistant Hotel Manager role. We want you to shine!
✨Tip Number 3
Show off your personality! When you’re in the interview, let your friendly and engaging nature come through. Remember, they’re looking for someone who can lead a team and create a welcoming atmosphere, so be yourself!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’d be a perfect fit for the Assistant Hotel Manager position.
We think you need these skills to ace Assistant Hotel Manager in Poole
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for customer service shine through. We want to see how passionate you are about creating outstanding experiences for guests and leading a team to do the same!
Tailor Your CV: Make sure your CV highlights relevant experience in hospitality and team leadership. We love seeing how your past roles have prepared you for this Assistant Hotel Manager position, so don’t hold back on those details!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to read and understand. This helps us see how you fit into our team quickly!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Travelodge Hotels Limited
✨Know the Company Inside Out
Before your interview, take some time to research Travelodge. Understand their values, mission, and what makes them unique in the hospitality industry. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Leadership Skills
As an Assistant Hotel Manager, you'll be leading a team. Prepare examples from your past experiences where you've successfully motivated and coached team members. Highlight how you’ve handled challenges and improved team performance, as this will resonate well with the interviewers.
✨Prepare for Customer-Focused Questions
Expect questions about customer service scenarios. Think of specific instances where you went above and beyond for a guest or resolved a complaint effectively. This will demonstrate your commitment to putting customers at the heart of everything you do.
✨Discuss Your Approach to Feedback
Since reviewing customer feedback is part of the role, be ready to discuss how you handle feedback—both positive and negative. Share how you’ve used feedback to create action plans for improvement in previous roles, showing that you’re results-focused and proactive.
