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For Companies At a Glance
- Tasks: Lead and motivate hotel teams to deliver exceptional customer experiences.
- Company: Travelodge is a rapidly expanding hotel chain with over 600 locations across the UK, Spain, and Ireland.
- Benefits: Enjoy flexible hours, a £42,000 salary, annual bonuses, and discounts on rooms and food.
- Why this job: Join a diverse team focused on personal growth and creating memorable guest experiences.
- Qualifications: Previous leadership experience in a customer-facing role; food and beverage knowledge is a plus.
- Other info: Opportunity for career progression and a supportive workplace culture.
The predicted salary is between 30000 - 42000 £ per year.
Job Description
Find where you belong!
Are you looking for a career with excellent opportunities for internal development and career progression? Are you passionate about putting customers at the heart of everything you do and leading a team to deliver an outstanding customer experience at all times? If this resonates with you then our Hotel Manager role could be the next exciting step in your career.
What’s it all about?
As a Hotel Manager at Travelodge Burford Cotswold, on a Full Time or Part Time basis, you would be responsible for leading, coaching and motivating the hotel teams.
Your role would also include:
- Working with team members to create personal development plans for their career growth
- Recruiting motivated team members and making sure they have a warm and welcoming induction
- Ensuring food is prepared and presented to brand standard (if working in a Bar Cafe hotel)
- Maximising food and beverage sales by cross and upselling (if working in a Bar Cafe hotel)
- Reviewing customer feedback to produce targeted action plans for improvement as required
- Making sure rooms and public areas are cleaned using company best practice
- Reporting and overseeing any repairs or maintenance needed
- Additional responsibilities include rota management, banking and health & safety
- driving awareness and engagement for our Team Members to earn more through our incentive schemes
Why Travelodge?
Travelodge is expanding fast and we now have over 600 hotels across the UK, Spain and Ireland. We pride ourselves in giving all of our customers unbeatable value and a quality experience which is where our Hotel Managers come in.
We believe in creating an inclusive workplace where everyone can be their true self and belong. We work hard to improve the diversity of our teams and celebrate our differences. We care about our colleagues wellbeing, we do this by ensuring there are plenty of resources available to everyone. This allows our employees to look after their emotional, physical, financial and work wellbeing. We call this \\\”Better Me\\\”.
Who will this appeal to?
You are friendly, engaging and welcoming by nature and have previously led a team in a service led customer facing industry. Food & beverage experience would be advantageous if applying for a Bar Cafe hotel.
You thrive in a fast paced and evolving environment where you are responsible for delivering the objectives and direction of our operations through your team. To support this, your communication style is straightforward, ensuring Team Members understand the part they play in delivering the bigger picture.
You are also results focused and enjoy working towards KPIs and scorecard targets to ensure your hotel provides to customers a stay that they can trust!
What are the extra benefits of working for Travelodge?
- £29,000 (FTE)
- Annual bonus up to 13% by achieving KPI targets
- Flexible and part time working hours
- 50% discount on rooms plus food and soft drinks
- Discounts for friends and family with thousands of rooms at £19.99
- £50 voucher on each work anniversary
- 28 days annual leave (inclusive of bank holidays) plus additional holiday with each year of service (capped after 5 years)
- High street retailer and mobile phone discounts
- Pension scheme totalling 8% (employer contribution 3%)
- To find out what our Hotel Managers get up to take a look at our short video: Click here for Video
Does a Full Time or Part Time career as a Hotel Manager appeals to you? then click ‘apply’ now. We’d love to hear from you.
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Contact Detail:
Travelodge Hotels Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hotel Manager
✨Tip Number 1
Familiarise yourself with Travelodge's values and customer service philosophy. Understanding their commitment to customer experience will help you align your approach during interviews and discussions.
✨Tip Number 2
Network with current or former employees of Travelodge, especially those in management roles. They can provide insights into the company culture and expectations, which can be invaluable during your application process.
✨Tip Number 3
Prepare specific examples from your past experiences that demonstrate your leadership skills and ability to manage a team in a fast-paced environment. Highlighting these will show you’re ready for the challenges of a Hotel Manager role.
✨Tip Number 4
Research the local area of London Central & London East where you'll be working. Being knowledgeable about the community and its needs can help you tailor your management style and improve customer satisfaction.
We think you need these skills to ace Hotel Manager
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and expectations of a Hotel Manager. Tailor your application to highlight relevant experiences that align with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your experience in hospitality management, team leadership, and customer service. Use bullet points for clarity and focus on achievements that demonstrate your ability to meet KPIs.
Write a Strong Cover Letter: In your cover letter, express your passion for customer service and team leadership. Provide specific examples of how you've successfully managed teams or improved customer experiences in previous roles.
Highlight Relevant Skills: Emphasise skills that are crucial for the role, such as communication, problem-solving, and the ability to work in a fast-paced environment. Mention any food and beverage experience if applying for a Bar Cafe hotel.
How to prepare for a job interview at Travelodge Hotels Limited
✨Show Your Passion for Customer Service
As a Hotel Manager, your role revolves around delivering an outstanding customer experience. Be prepared to share specific examples of how you've put customers at the heart of your previous roles and how you plan to do the same at Travelodge.
✨Demonstrate Leadership Skills
Since you'll be leading and motivating a team, highlight your leadership experiences. Discuss how you've successfully coached team members in the past and how you would approach creating personal development plans for your future team.
✨Familiarise Yourself with the Brand Standards
Understanding Travelodge's brand standards is crucial, especially regarding food preparation and presentation if you're applying for a Bar Cafe hotel. Research their values and be ready to discuss how you can uphold these standards.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle customer feedback. Think of scenarios where you've turned negative feedback into positive outcomes and be ready to share those stories.
