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- Tasks: Lead and motivate hotel teams to deliver exceptional customer experiences.
- Company: Join Travelodge, a rapidly expanding hotel chain with over 600 locations across the UK, Spain, and Ireland.
- Benefits: Enjoy flexible hours, 50% room discounts, annual bonuses, and a supportive wellbeing programme.
- Why this job: Be part of a diverse team that values your growth and celebrates individuality while making a real impact.
- Qualifications: Previous leadership experience in a customer-facing role; food & beverage knowledge is a plus.
- Other info: Earn up to £34,000 plus bonuses and enjoy additional holiday with service.
The predicted salary is between 28000 - 40000 £ per year.
Find where you belong! Are you looking for a career with excellent opportunities for internal development and career progression? Are you passionate about putting customers at the heart of everything you do and leading a team to deliver an outstanding customer experience at all times? If this resonates with you then our Hotel Manager role could be the next exciting step in your career.
As a Hotel Manager at Travelodge Redhill Town Centre, you would be responsible for leading, coaching and motivating the hotel teams. Your role would also include:
- Working with team members to create personal development plans for their career growth
- Recruiting motivated team members and making sure they have a warm and welcoming induction
- Ensuring food is prepared and presented to brand standard (if working in a Bar Cafe hotel)
- Maximising food and beverage sales by cross and upselling (if working in a Bar Cafe hotel)
- Reviewing customer feedback to produce targeted action plans for improvement as required
- Making sure rooms and public areas are cleaned using company best practice
- Reporting and overseeing any repairs or maintenance needed
- Rota management, banking and health & safety driving awareness and engagement for our Team Members to earn more through our incentive schemes
Why Travelodge? Travelodge is expanding fast and we now have over 600 hotels across the UK, Spain and Ireland. We pride ourselves in giving all of our customers unbeatable value and a quality experience which is where our Hotel Managers come in. We believe in creating an inclusive workplace where everyone can be their true self and belong. We work hard to improve the diversity of our teams and celebrate our differences. We care about our colleagues' wellbeing, we do this by ensuring there are plenty of resources available to everyone. This allows our employees to look after their emotional, physical, financial and work wellbeing. We call this "Better Me".
Who will this appeal to? You are friendly, engaging and welcoming by nature and have previously led a team in a service led customer facing industry. Food & beverage experience would be advantageous if applying for a Bar Cafe hotel. You thrive in a fast paced and evolving environment where you are responsible for delivering the objectives and direction of our operations through your team. To support this, your communication style is straightforward, ensuring Team Members understand the part they play in delivering the bigger picture. You are also results focused and enjoy working towards KPIs and scorecard targets to ensure your hotel provides to customers a stay that they can trust!
What are the extra benefits of working for Travelodge?
- £34,000 DOE
- Annual bonus up to 13% by achieving KPI targets
- Flexible and part time working hours
- 50% discount on rooms plus food and soft drinks
- Discounts for friends and family with thousands of rooms at £19.99
- £50 voucher on each work anniversary
- 28 days annual leave (inclusive of bank holidays) plus additional holiday with each year of service (capped after 5 years)
- High street retailer and mobile phone discounts
- Pension scheme totalling 8% (employer contribution 3%)
Does a career as a Hotel Manager appeal to you? then click ‘apply’ now. We’d love to hear from you.
Hotel Manager employer: Travelodge Hotels Limited
Contact Detail:
Travelodge Hotels Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hotel Manager
✨Tip Number 1
Familiarise yourself with Travelodge's values and mission. Understanding their commitment to customer service and employee wellbeing will help you align your approach during interviews and discussions, showcasing that you're a perfect fit for their culture.
✨Tip Number 2
Network with current or former employees of Travelodge. Engaging with them can provide you with insider knowledge about the company’s operations and expectations, which can be invaluable when discussing your experience and how it relates to the role.
✨Tip Number 3
Prepare to discuss specific examples of how you've led teams in a customer-facing environment. Highlighting your leadership style and how you motivate team members will demonstrate your capability to fulfil the Hotel Manager role effectively.
✨Tip Number 4
Research common challenges faced by hotel managers and think about how you would address them. Being able to articulate your problem-solving strategies will show that you are proactive and ready to tackle the demands of the position.
We think you need these skills to ace Hotel Manager
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and expectations of a Hotel Manager at Travelodge. Tailor your application to highlight relevant experiences that align with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your experience in leading teams, customer service, and any food & beverage management if applicable. Use bullet points for clarity and focus on achievements that demonstrate your ability to meet KPIs.
Write a Strong Cover Letter: In your cover letter, express your passion for customer service and team leadership. Mention specific examples of how you've successfully managed teams or improved customer experiences in previous roles.
Highlight Your Soft Skills: Emphasise your communication skills, ability to motivate others, and your results-focused approach. These are crucial for a Hotel Manager role, so provide examples of how you've effectively communicated with team members and achieved targets.
How to prepare for a job interview at Travelodge Hotels Limited
✨Showcase Your Leadership Skills
As a Hotel Manager, you'll be leading a team, so it's crucial to demonstrate your leadership abilities. Share specific examples of how you've motivated and developed team members in previous roles, highlighting any personal development plans you've implemented.
✨Understand Customer Experience
Since the role focuses on delivering outstanding customer experiences, be prepared to discuss how you prioritise customer satisfaction. Bring up instances where you've successfully handled customer feedback or improved service standards based on guest reviews.
✨Familiarise Yourself with Food & Beverage Standards
If you're applying for a Bar Cafe hotel, having knowledge of food and beverage operations is key. Brush up on brand standards and be ready to discuss how you would maximise sales through cross-selling and upselling techniques.
✨Demonstrate Your Results-Driven Approach
Travelodge values results-focused individuals, so be sure to mention your experience with KPIs and scorecard targets. Discuss how you've previously met or exceeded performance metrics and how you plan to achieve similar results in this role.