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- Tasks: Lead and motivate hotel teams to deliver exceptional customer experiences.
- Company: Join Travelodge, a rapidly expanding hotel chain with over 600 locations across the UK, Spain, and Ireland.
- Benefits: Enjoy flexible hours, discounts, bonuses, and 28 days of annual leave.
- Why this job: Be part of a diverse team that values your wellbeing and career growth.
- Qualifications: Previous leadership experience in a customer-facing role is essential; food & beverage experience is a plus.
- Other info: Earn up to £33,000 plus bonuses and enjoy a supportive work culture.
The predicted salary is between 26400 - 46200 £ per year.
Find where you belong! Are you looking for a career with excellent opportunities for internal development and career progression? Are you passionate about putting customers at the heart of everything you do and leading a team to deliver an outstanding customer experience at all times? If this resonates with you then our Hotel Manager role could be the next exciting step in your career.
As a Hotel Manager at Travelodge Rochester, you would be responsible for leading, coaching and motivating the hotel teams. Your role would also include:
- Working with team members to create personal development plans for their career growth
- Recruiting motivated team members and making sure they have a warm and welcoming induction
- Ensuring food is prepared and presented to brand standard (if working in a Bar Cafe hotel)
- Maximising food and beverage sales by cross and upselling (if working in a Bar Cafe hotel)
- Reviewing customer feedback to produce targeted action plans for improvement as required
- Making sure rooms and public areas are cleaned using company best practice
- Reporting and overseeing any repairs or maintenance needed
- Rota management, banking and health & safety driving awareness and engagement for our Team Members to earn more through our incentive schemes
Why Travelodge? Travelodge is expanding fast and we now have over 600 hotels across the UK, Spain and Ireland. We pride ourselves in giving all of our customers unbeatable value and a quality experience which is where our Hotel Managers come in. We believe in creating an inclusive workplace where everyone can be their true self and belong. We work hard to improve the diversity of our teams and celebrate our differences. We care about our colleagues' wellbeing, we do this by ensuring there are plenty of resources available to everyone. This allows our employees to look after their emotional, physical, financial and work wellbeing. We call this "Better Me".
Who will this appeal to? You are friendly, engaging and welcoming by nature and have previously led a team in a service led customer facing industry. Food & beverage experience would be advantageous if applying for a Bar Cafe hotel. You thrive in a fast paced and evolving environment where you are responsible for delivering the objectives and direction of our operations through your team. To support this, your communication style is straightforward, ensuring Team Members understand the part they play in delivering the bigger picture. You are also results focused and enjoy working towards KPIs and scorecard targets to ensure your hotel provides to customers a stay that they can trust!
What are the extra benefits of working for Travelodge?
- £33,000 DOE
- Annual bonus up to 13% by achieving KPI targets
- Flexible and part time working hours
- 50% discount on rooms plus food and soft drinks
- Discounts for friends and family with thousands of rooms at £19.99
- £50 voucher on each work anniversary
- 28 days annual leave (inclusive of bank holidays) plus additional holiday with each year of service (capped after 5 years)
- High street retailer and mobile phone discounts
- Pension scheme totalling 8% (employer contribution 3%)
Does a career as a Hotel Manager appeal to you? then click ‘apply’ now. We’d love to hear from you.
Hotel Manager employer: Travelodge Hotels Limited
Contact Detail:
Travelodge Hotels Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hotel Manager
✨Tip Number 1
Familiarise yourself with Travelodge's values and mission. Understanding their commitment to customer service and team wellbeing will help you align your approach during interviews and discussions, showcasing that you're a perfect fit for their culture.
✨Tip Number 2
Highlight your leadership experience in customer-facing roles. Be ready to share specific examples of how you've motivated teams and improved customer experiences, as this is crucial for the Hotel Manager position.
✨Tip Number 3
Prepare to discuss your strategies for handling customer feedback. Travelodge values continuous improvement, so demonstrating your ability to create action plans based on feedback will set you apart from other candidates.
✨Tip Number 4
Research the local market and competition. Being knowledgeable about the hospitality landscape in Rochester will show your commitment to the role and your readiness to drive sales and enhance guest experiences.
We think you need these skills to ace Hotel Manager
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and expectations of a Hotel Manager at Travelodge. Tailor your application to highlight relevant experience in leading teams and delivering excellent customer service.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in hospitality management or customer service roles. Mention specific achievements that demonstrate your ability to lead a team and improve customer satisfaction.
Showcase Your Leadership Skills: Provide examples of how you have successfully coached and motivated team members in past roles. Discuss your approach to creating personal development plans and fostering a positive work environment.
Personalise Your Application: Make sure to personalise your cover letter by addressing it to the hiring manager if possible. Express your enthusiasm for the role and the company, and explain why you believe you would be a great fit for Travelodge.
How to prepare for a job interview at Travelodge Hotels Limited
✨Showcase Your Leadership Skills
As a Hotel Manager, you'll be leading a team, so it's crucial to demonstrate your leadership abilities. Share specific examples of how you've motivated and developed team members in previous roles, highlighting any successful outcomes.
✨Understand Customer Experience
Travelodge places a strong emphasis on customer satisfaction. Be prepared to discuss how you would enhance the guest experience and handle feedback. Think of examples where you've successfully improved service based on customer input.
✨Familiarise Yourself with the Brand
Research Travelodge and understand their values, mission, and what sets them apart in the hospitality industry. This knowledge will help you align your answers with their expectations and show your genuine interest in the role.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle challenging situations. Prepare for scenarios related to team management, customer complaints, and operational challenges, and think through your responses in advance.
