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- Tasks: Lead and motivate hotel teams to deliver exceptional customer experiences.
- Company: Join Travelodge, a rapidly expanding hotel chain with over 600 locations across the UK, Spain, and Ireland.
- Benefits: Enjoy flexible hours, a £30,500 salary, annual bonuses, and discounts on rooms and food.
- Why this job: Be part of an inclusive culture that values diversity and prioritises employee wellbeing.
- Qualifications: Previous leadership experience in a customer-facing role is essential; food & beverage experience is a plus.
- Other info: Opportunities for career progression and personal development are available.
The predicted salary is between 30000 - 42000 £ per year.
Find where you belong! Are you looking for a career with excellent opportunities for internal development and career progression? Are you passionate about putting customers at the heart of everything you do and leading a team to deliver an outstanding customer experience at all times? If this resonates with you then our Hotel Manager role could be the next exciting step in your career.
As a Hotel Manager at Travelodge Llandudno, you would be responsible for leading, coaching and motivating the hotel teams. Your role would also include:
- Working with team members to create personal development plans for their career growth
- Recruiting motivated team members and making sure they have a warm and welcoming induction
- Ensuring food is prepared and presented to brand standard (if working in a Bar Cafe hotel)
- Maximising food and beverage sales by cross and upselling (if working in a Bar Cafe hotel)
- Reviewing customer feedback to produce targeted action plans for improvement as required
- Making sure rooms and public areas are cleaned using company best practice
- Reporting and overseeing any repairs or maintenance needed
- Additional responsibilities include rota management, banking and health & safety
- Driving awareness and engagement for our Team Members to earn more through our incentive schemes
Travelodge is expanding fast and we now have over 600 hotels across the UK, Spain and Ireland. We pride ourselves in giving all of our customers unbeatable value and a quality experience which is where our Hotel Managers come in. We believe in creating an inclusive workplace where everyone can be their true self and belong. We work hard to improve the diversity of our teams and celebrate our differences. We care about our colleagues' wellbeing, we do this by ensuring there are plenty of resources available to everyone. This allows our employees to look after their emotional, physical, financial and work wellbeing. We call this 'Better Me'.
You are friendly, engaging and welcoming by nature and have previously led a team in a service led customer facing industry. Food & beverage experience would be advantageous if applying for a Bar Cafe hotel. You thrive in a fast paced and evolving environment where you are responsible for delivering the objectives and direction of our operations through your team. To support this, your communication style is straightforward, ensuring Team Members understand the part they play in delivering the bigger picture. You are also results focused and enjoy working towards KPIs and scorecard targets to ensure your hotel provides to customers a stay that they can trust!
What are the extra benefits of working for Travelodge?
- £30,500
- Annual bonus up to 13% by achieving KPI targets
- Flexible and part time working hours
- 50% discount on rooms plus food and soft drinks
- Discounts for friends and family with thousands of rooms at £19.99
- £50 voucher on each work anniversary
- 28 days annual leave (inclusive of bank holidays) plus additional holiday with each year of service (capped after 5 years)
- High street retailer and mobile phone discounts
- Pension scheme totalling 8% (employer contribution 3%)
Does a career as a Hotel Manager appeal to you? then click 'apply' now. We'd love to hear from you.
Hotel Manager employer: Travelodge Hotels Limited
Contact Detail:
Travelodge Hotels Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hotel Manager
✨Tip Number 1
Familiarise yourself with Travelodge's values and mission. Understanding their commitment to customer service and team wellbeing will help you align your approach during interviews and discussions, showcasing that you're a perfect fit for their culture.
✨Tip Number 2
Highlight your leadership experience in customer-facing roles. Be ready to share specific examples of how you've motivated teams and improved customer experiences, as this is crucial for the Hotel Manager position.
✨Tip Number 3
Prepare to discuss your strategies for managing KPIs and targets. Since the role involves working towards specific objectives, demonstrating your ability to drive results will set you apart from other candidates.
✨Tip Number 4
Research common challenges faced by hotel managers in the industry. Being able to discuss these challenges and how you would address them shows that you are proactive and ready to tackle the demands of the role.
We think you need these skills to ace Hotel Manager
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and expectations of a Hotel Manager at Travelodge. Tailor your application to highlight relevant experiences that align with these requirements.
Highlight Leadership Skills: Emphasise your leadership experience in customer-facing roles. Provide specific examples of how you've successfully led teams, motivated staff, and improved customer satisfaction in previous positions.
Showcase Customer Focus: Demonstrate your passion for customer service by sharing anecdotes or achievements that illustrate your commitment to delivering outstanding customer experiences. This could include handling feedback or implementing improvements based on customer reviews.
Tailor Your CV and Cover Letter: Customise your CV and cover letter to reflect the skills and experiences that are most relevant to the Hotel Manager position. Use keywords from the job description to ensure your application stands out to recruiters.
How to prepare for a job interview at Travelodge Hotels Limited
✨Showcase Your Leadership Skills
As a Hotel Manager, you'll be leading a team, so it's crucial to demonstrate your leadership abilities during the interview. Share specific examples of how you've motivated and developed team members in previous roles.
✨Understand Customer Experience
Since the role focuses on delivering outstanding customer experiences, be prepared to discuss how you prioritise customer satisfaction. Bring up any strategies you've implemented to enhance guest experiences in past positions.
✨Familiarise Yourself with KPIs
Travelodge values results-driven individuals. Research common KPIs in the hotel industry and be ready to talk about how you've met or exceeded these targets in your previous roles.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. Think about challenges you've faced in hospitality and how you resolved them, particularly in fast-paced environments.
