At a Glance
- Tasks: Lead and motivate hotel teams to deliver outstanding customer experiences.
- Company: Join Travelodge, a rapidly expanding hotel chain with over 600 locations.
- Benefits: Competitive salary, annual bonus, flexible hours, and generous discounts.
- Other info: Inclusive workplace focused on employee wellbeing and career progression.
- Why this job: Make a real impact in a fast-paced environment while developing your career.
- Qualifications: Experience in leading teams in customer service; food & beverage experience is a plus.
The predicted salary is between 29000 - 34800 € per year.
Find where you belong! Are you looking for a career with excellent opportunities for internal development and career progression? Are you passionate about putting customers at the heart of everything you do and leading a team to deliver an outstanding customer experience at all times? If this resonates with you then our Hotel Manager role could be the next exciting step in your career.
What’s it all about?As a Hotel Manager at Travelodge Pontefract Ferrybridge A1/M62, on a Full Time or Part Time basis, you would be responsible for leading, coaching and motivating the hotel teams.
Your role would also include:
- Working with team members to create personal development plans for their career growth
- Recruiting motivated team members and making sure they have a warm and welcoming induction
- Ensuring food is prepared and presented to brand standard (if working in a Bar Cafe hotel)
- Maximising food and beverage sales by cross and upselling (if working in a Bar Cafe hotel)
- Reviewing customer feedback to produce targeted action plans for improvement as required
- Making sure rooms and public areas are cleaned using company best practice
- Reporting and overseeing any repairs or maintenance needed
- Additional responsibilities include rota management, banking and health & safety
- driving awareness and engagement for our Team Members to earn more through our incentive schemes
Travelodge is expanding fast and we now have over 600 hotels across the UK, Spain and Ireland. We pride ourselves in giving all of our customers unbeatable value and a quality experience which is where our Hotel Managers come in.
We believe in creating an inclusive workplace where everyone can be their true self and belong. We work hard to improve the diversity of our teams and celebrate our differences. We care about our colleagues wellbeing, we do this by ensuring there are plenty of resources available to everyone. This allows our employees to look after their emotional, physical, financial and work wellbeing. We call this \"Better Me\".
Who will this appeal to?You are friendly, engaging and welcoming by nature and have previously led a team in a service led customer facing industry. Food & beverage experience would be advantageous if applying for a Bar Cafe hotel.
You thrive in a fast paced and evolving environment where you are responsible for delivering the objectives and direction of our operations through your team. To support this, your communication style is straightforward, ensuring Team Members understand the part they play in delivering the bigger picture.
You are also results focused and enjoy working towards KPIs and scorecard targets to ensure your hotel provides to customers a stay that they can trust!
What are the extra benefits of working for Travelodge?- £29,000 (FTE)
- Annual bonus up to 13% by achieving KPI targets
- Flexible and part time working hours
- 50% discount on rooms plus food and soft drinks
- Discounts for friends and family with thousands of rooms at £19.99
- £50 voucher on each work anniversary
- 28 days annual leave (inclusive of bank holidays) plus additional holiday with each year of service (capped after 5 years)
- High street retailer and mobile phone discounts
- Pension scheme totalling 8% (employer contribution 3%)
- To find out what our Hotel Managers get up to take a look at our short video: Video
Does a Full Time or Part Time career as a Hotel Manager appeals to you? then click ‘apply’ now. We’d love to hear from you.
#J-18808-LjbffrHotel Manager in Knottingley employer: Travelodge Hotels Limited
Travelodge is an exceptional employer, offering a vibrant work culture that prioritises employee wellbeing and career development. With flexible working hours, competitive salaries, and a strong focus on inclusivity, our Hotel Managers play a crucial role in delivering outstanding customer experiences while enjoying numerous benefits, including generous discounts and an annual bonus scheme. Join us at Travelodge Pontefract Ferrybridge A1/M62, where your passion for hospitality can flourish in a supportive environment that values your contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Hotel Manager in Knottingley
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry and let them know you're on the lookout for a Hotel Manager role. You never know who might have the inside scoop on an opening or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching Travelodge and its values. Show us that you understand what makes our hotels tick and how you can contribute to creating that unbeatable customer experience we pride ourselves on.
✨Tip Number 3
Practice your leadership skills! Think of examples from your past experiences where you've successfully led a team or improved customer satisfaction. We want to see how you can motivate and inspire others to deliver outstanding service.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us that you're genuinely interested in joining the Travelodge family.
We think you need these skills to ace Hotel Manager in Knottingley
Some tips for your application 🫡
Show Your Passion:When writing your application, let your passion for customer service shine through! We want to see how you put customers at the heart of everything you do, so share specific examples that highlight your dedication.
Tailor Your CV:Make sure your CV is tailored to the Hotel Manager role. Highlight your leadership experience and any relevant skills in the hospitality industry. We love seeing how your background aligns with what we’re looking for!
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language to communicate your experience and achievements. We appreciate a well-structured application that’s easy to read!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Travelodge Hotels Limited
✨Know Your Customer Service Basics
As a Hotel Manager, customer service is key. Brush up on your knowledge of customer service principles and be ready to share examples of how you've put customers first in previous roles. This will show that you understand the importance of delivering an outstanding experience.
✨Showcase Your Leadership Skills
Prepare to discuss your leadership style and how you've successfully motivated teams in the past. Think of specific instances where you’ve coached team members or improved team performance. This will demonstrate your ability to lead and inspire others.
✨Familiarise Yourself with Travelodge Values
Research Travelodge’s mission and values, especially their focus on inclusivity and employee wellbeing. Be ready to explain how your personal values align with theirs and how you can contribute to creating a positive workplace culture.
✨Prepare for Scenario-Based Questions
Expect questions that ask how you would handle specific situations, like dealing with customer complaints or managing staff conflicts. Practise your responses to these scenarios, focusing on your problem-solving skills and ability to maintain a calm, professional demeanour.
