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- Tasks: Lead the transformation of customer support and enhance post-stay experiences using technology.
- Company: National budget hotel chain in the UK with a focus on customer experience.
- Benefits: Attractive salary, hybrid working model, and additional perks.
- Why this job: Make a real difference in customer interactions and drive team engagement.
- Qualifications: Experience in customer service, automation expertise, and strong leadership skills.
- Other info: Join a dynamic team dedicated to improving customer experiences.
The predicted salary is between 48000 - 72000 £ per year.
A national budget hotel chain in the UK is seeking a Head of Customer Service to lead the transformation of its support ecosystem. The successful candidate will be responsible for enhancing the post-stay experience, leveraging technology, and driving team engagement. This role requires a hands-on leader with expertise in automation and a passion for improving customer interactions. The position offers an attractive salary package, including a hybrid working model and additional benefits.
Head of Customer Experience & AI Transformation employer: Travelodge Hotels Limited
Contact Detail:
Travelodge Hotels Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Customer Experience & AI Transformation
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those already working in customer experience or AI transformation. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Show off your skills! Prepare a portfolio or case studies that highlight your past successes in enhancing customer experiences and implementing tech solutions. This will give you an edge during interviews.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or use online platforms to refine your answers. Focus on how you've driven team engagement and improved customer interactions in previous roles.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes put you ahead of the competition. Plus, it’s super easy!
We think you need these skills to ace Head of Customer Experience & AI Transformation
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for customer experience and AI transformation shine through. We want to see how your passion aligns with our mission to enhance the post-stay experience!
Be Specific About Your Experience: Highlight your hands-on leadership experience and any specific projects where you've successfully leveraged technology or automation. We love seeing concrete examples that demonstrate your expertise in transforming customer interactions.
Tailor Your Application: Make sure to customise your application to reflect the job description. Use keywords from the posting to show us you understand what we're looking for in a Head of Customer Experience & AI Transformation.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at Travelodge Hotels Limited
✨Know Your Customer Experience Stuff
Make sure you brush up on the latest trends in customer experience and AI transformation. Be ready to discuss how you've successfully enhanced customer interactions in previous roles, especially using technology and automation.
✨Show Your Leadership Skills
Prepare examples that showcase your hands-on leadership style. Think about times when you’ve driven team engagement or led a transformation project. This will help demonstrate that you’re the right fit for leading their support ecosystem.
✨Understand Their Brand
Research the hotel chain thoroughly. Understand their values, customer base, and what sets them apart in the market. This knowledge will allow you to tailor your answers and show that you’re genuinely interested in the role.
✨Ask Insightful Questions
Prepare thoughtful questions about their current customer service strategies and future goals. This not only shows your interest but also gives you a chance to highlight your expertise in areas they might be looking to improve.
