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- Tasks: Lead and inspire hotel teams to deliver exceptional customer experiences and drive business results.
- Company: Join Travelodge, a fast-expanding value hotel chain with over 30 years of heritage.
- Benefits: Enjoy competitive salary, car allowance, life insurance, and generous holiday entitlement.
- Why this job: Make a real impact in hospitality while developing your leadership skills in a dynamic environment.
- Qualifications: Experience in multi-site management, preferably in hospitality or retail, with strong leadership skills.
- Other info: We celebrate diversity and are open to flexible working arrangements.
The predicted salary is between 36000 - 60000 £ per year.
We are recruiting for an Area Operations Manager within our Hertfordshire & Essex Area where you will be responsible for the performance of the hotels within the area. The ideal candidate will have multi-site management experience, preferably in a hospitality, leisure or retail background, and be able to demonstrate your ability to influence and manage remotely.
As an Area Operations Manager you will lead, coach and inspire a team to drive exceptional customer experience and business results. You will support and motivate your Hotel Managers to deliver brand standards to support our vision to deliver affordable travel for everyone. You will drive a best in class mentality, keeping customers and colleagues at the centre of all business decisions. You’ll work with your colleagues across the business to ensure your hotels are well maintained and compliant, and will drive the Food & Beverage experience within your hotels. You’ll coach and develop your team to ensure a robust succession plan.
To succeed as an Area Operations Manager, you will be a strong leader and team motivator, committed to supporting their wellbeing and development, and passionate about customer experience. You are likely to have managed teams across a multi-site environment in Retail, Hospitality or other Leisure industries, but candidates from other industries are welcome too. We are looking for someone with real passion and energy for delivering high standards to meet our brand aspirations.
In addition, we are looking for someone who can demonstrate:
- A genuine passion and enthusiasm for customer service with the ability to role model
- Outstanding leadership qualities and be able to inspire and motivate
- Balance driving for results with the ability to coach and mentor your Hotel Managers
- Demonstrate high levels of energy, drive and resilience, with the ability to thrive in a fast paced, dynamic environment
- Great communication skills with the ability to engage with people at all levels
- Have the ability to drive a best in class ethos whilst at the same time identify best practice and sharing accordingly
- Possess an uncompromising drive for standards and service whilst always exceeding customer expectations
From time to time there will be circumstances where an individual is appointed to a role who may not fully meet the criteria as set out above/in the individual job description. Where this does happen it will be due to a specific business need. Any and all decisions by the hiring manager are taken in conjunction with the appropriate advice from the People Team.
Benefits include:
- Car allowance or company car
- Ability to earn a lucrative annual bonus
- Life insurance
- 50% discount on rooms, food and drinks at any Travelodge
- Access to ‘Friends and Family’ website with many rooms at £14.99
- £50 E-voucher on each work anniversary
- 25 days holiday (pro rata) plus an extra day with each year’s tenure (to a maximum of 30 days) + bank holidays
- Multiple high street retail and mobile provider discounts
Area Operations Manager in Essex employer: Travelodge Hotels Limited
Contact Detail:
Travelodge Hotels Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Area Operations Manager in Essex
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality and retail sectors. Attend industry events or join relevant online groups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching Travelodge and its values. Understand their commitment to customer service and team development. Be ready to share examples of how you've led teams and driven results in previous roles – this will show you're the perfect fit!
✨Tip Number 3
Practice your pitch! When you get that interview, make sure you can clearly articulate your leadership style and how you inspire teams. Use specific examples to demonstrate your passion for customer service and your ability to drive performance across multiple sites.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining the Travelodge family. So, go ahead and hit that apply button!
We think you need these skills to ace Area Operations Manager in Essex
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for customer service shine through. We want to see that you genuinely care about creating exceptional experiences for guests and that you're excited about the role.
Tailor Your Experience: Make sure to highlight your multi-site management experience, especially if it’s in hospitality, leisure, or retail. We’re looking for leaders who can inspire teams across different locations, so connect your past roles to what we do at Travelodge.
Be Authentic: Don’t be afraid to show your personality! We value authenticity and want to know who you are beyond your qualifications. Share your unique experiences and how they’ve shaped your approach to leadership and customer service.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at Travelodge Hotels Limited
✨Know Your Stuff
Before the interview, make sure you understand Travelodge's values and how they align with your own. Familiarise yourself with their approach to customer service and operational excellence, as this will help you demonstrate your passion for delivering high standards.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in a multi-site environment. Highlight specific instances where you've motivated your team, driven results, and maintained high standards. This will show that you have the outstanding leadership qualities they're looking for.
✨Be Ready to Discuss Challenges
Think about challenges you've faced in previous roles, especially in fast-paced environments. Be prepared to discuss how you overcame these obstacles and what you learned from them. This will demonstrate your resilience and ability to thrive under pressure.
✨Engage and Connect
During the interview, focus on building rapport with your interviewers. Use your great communication skills to engage with them at all levels. Ask insightful questions about the company culture and team dynamics, showing that you're genuinely interested in being part of their inclusive workplace.
