At a Glance
- Tasks: Deliver top-notch customer service via various platforms and resolve queries efficiently.
- Company: Join one of the UK’s fastest growing companies with a vibrant culture.
- Benefits: Competitive salary, hybrid working, generous holiday, and discounts on hotel stays.
- Other info: Great opportunities for learning and career development in a supportive environment.
- Why this job: Perfect for those passionate about customer service and eager to make a difference.
- Qualifications: Confident communicators with attention to detail and a results-driven mindset.
The predicted salary is between 26168 - 26168 € per year.
We are looking for enthusiastic individuals with a hunger to succeed, develop and grow in one of the UK’s fastest growing companies. This is an ambitious 9‑Month Fixed Term Contract.
In this role you will deliver a first‑time resolution for all customer contacts received via the web portal, email, letter, live chat and telephone. You will ensure outcomes and responses meet defined brand standards, focusing on quality at all times (spelling, grammar etc.). You will handle sensitive customer information in a confidential manner and adhere to PCI compliance requirements at all times. You will also make outbound calls to customers as much as possible to resolve contacts quickly and fairly.
If you have a passion for customer service, you are a confident individual who can liaise professionally via many different platforms to create a first‑time solution for our wonderful customers across our hotels. We are looking for advisors who are people‑focused, have great attention to detail and a drive for results.
Salary £26168 – pro rata full time (37.5 hours per week) covering Monday to Friday with 1 in 3 Saturdays.
- 50% personal discount for hotel bookings and great friends and family discounts too!
- Contributory pension scheme
- 25 days holiday + bank holidays, increasing with length of service
- Annual bonus (discretionary)
- Focus on learning and career development
- Hybrid working pattern (3 days in the office, 2 days working from home) – after 3 month probation
- Capacity to work between 8 am – 6 pm (8‑hour shifts) across Monday – Saturday
Customer Services Advisor - 9 Month FTC employer: Travelodge Hotels Limited
Travelodge is an excellent employer that prioritises employee growth and development, offering a supportive work culture where your contributions are valued. With a focus on customer service excellence, you will enjoy a competitive salary, generous holiday allowance, and unique benefits such as substantial discounts on hotel bookings. The hybrid working model allows for flexibility, making it an ideal workplace for those seeking a rewarding career in a dynamic environment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Services Advisor - 9 Month FTC
✨Tip Number 1
Get to know the company! Research Travelodge and understand their values, mission, and what makes them tick. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customers through various platforms, it’s crucial to be clear and confident. Try role-playing scenarios with friends or family to get comfortable with handling different customer queries.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you resolved issues effectively. Be ready to share these stories during your interview to demonstrate your ability to deliver first-time resolutions.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us. Good luck!
We think you need these skills to ace Customer Services Advisor - 9 Month FTC
Some tips for your application 🫡
Show Your Enthusiasm:We want to see your passion for customer service shine through in your application. Make sure to express your eagerness to succeed and grow with us at StudySmarter!
Pay Attention to Detail:Since we value quality, ensure your application is free from spelling and grammar mistakes. A polished application reflects your attention to detail, which is crucial for the role.
Tailor Your Application:Make your application stand out by tailoring it to the job description. Highlight your relevant experience and skills that align with what we're looking for in a Customer Services Advisor.
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. This way, we can easily track your application and get back to you quicker!
How to prepare for a job interview at Travelodge Hotels Limited
✨Know the Company Inside Out
Before your interview, take some time to research Travelodge. Understand their values, mission, and what sets them apart in the hospitality industry. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Practice Your Communication Skills
As a Customer Services Advisor, clear communication is key. Practice answering common interview questions out loud, focusing on clarity and professionalism. You might even want to role-play with a friend to simulate the interview environment.
✨Showcase Your Problem-Solving Abilities
Prepare examples of how you've resolved customer issues in the past. Think about specific situations where you delivered a first-time resolution. This will demonstrate your ability to handle sensitive information and adhere to brand standards.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows that you're not just interested in the job, but also in how you can grow within the company.
