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- Tasks: Lead and inspire hotel teams to deliver exceptional customer experiences and drive business results.
- Company: Join Travelodge, a fast-expanding value hotel chain with over 30 years of heritage.
- Benefits: Enjoy a competitive salary, car allowance, generous holiday, and discounts on stays and food.
- Why this job: Make a real impact in hospitality while developing your leadership skills in a dynamic environment.
- Qualifications: Experience in multi-site management, preferably in hospitality or retail, with strong leadership skills.
- Other info: We celebrate diversity and welcome applications from everyone, including those seeking part-time roles.
The predicted salary is between 36000 - 60000 £ per year.
We are recruiting for an Area Operations Manager within our Hertfordshire & Essex Area where you will be responsible for the performance of the hotels within the area. The ideal candidate will have multi-site management experience, preferably in a hospitality, leisure or retail background, and be able to demonstrate your ability to influence and manage remotely.
As an Area Operations Manager, you will lead, coach and inspire a team to drive exceptional customer experience and business results. You will support and motivate your Hotel Managers to deliver brand standards to support our vision to deliver affordable travel for everyone. You will drive a best in class mentality, keeping customers and colleagues at the centre of all business decisions. You’ll work with your colleagues across the business to ensure your hotels are well maintained and compliant, and will drive the Food & Beverage experience within your hotels. And of course, you’ll coach and develop your team to ensure a robust succession plan.
At Travelodge, we believe that behaviours are just as important as the activities you carry out. The ones we look for in every colleague are Care about People, Attention to Detail and Drive for Results.
To succeed as an Area Operations Manager, you will be a strong leader and team motivator, be committed to supporting their wellbeing and development, and be passionate about customer experience. You are likely to have managed teams across a multi-site environment in Retail, Hospitality or other Leisure industries, but candidates from other industries are welcome too. We are looking for someone with real passion and energy for delivering high standards to meet our brand aspirations.
In addition, we are looking for someone who can demonstrate:
- A genuine passion and enthusiasm for customer service with the ability to role model
- Outstanding leadership qualities and be able to inspire and motivate
- Balance driving for results with the ability to coach and mentor your Hotel Managers
- Demonstrate high levels of energy, drive and resilience, with the ability to thrive in a fast paced, dynamic environment
- Great communication skills with the ability to engage with people at all levels
- Have the ability to drive a best in class ethos whilst at the same time identify best practice and sharing accordingly
- Possess an uncompromising drive for standards and service whilst always exceeding customer expectations
From time to time there will be circumstances where an individual is appointed to a role who may not fully meet the criteria as set out above in the individual job description. Where this does happen it will be due to a specific business need. Any and all decisions by the hiring manager are taken in conjunction with the appropriate advice from the People Team.
Benefits:
- Car allowance or company car
- Ability to earn a lucrative annual bonus
- Life insurance
- 6% pension
- 50% discount on rooms, food and drinks at any Travelodge
- Access to ‘Friends and Family’ website with many rooms at £14.99
- £50 E-voucher on each work anniversary
- 25 days holiday (pro rata) plus an extra day with each year’s tenure (to a maximum of 30 days) + bank holidays
- Multiple high street retail and mobile provider discounts
Area Operations Manager in Chelmsford employer: Travelodge Hotels Limited
Contact Detail:
Travelodge Hotels Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Area Operations Manager in Chelmsford
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality and retail sectors. Attend industry events or join relevant online groups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching Travelodge and its values. Understand their commitment to customer service and team development. Be ready to share how your leadership style aligns with their ethos of care, attention to detail, and drive for results.
✨Tip Number 3
Showcase your multi-site management experience! During interviews, highlight specific examples where you've successfully led teams across different locations. This will demonstrate your ability to influence and manage remotely, which is key for the Area Operations Manager role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining the Travelodge family. So, get that application in and let’s make it happen!
We think you need these skills to ace Area Operations Manager in Chelmsford
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for customer service shine through. We want to see that you genuinely care about delivering exceptional experiences, so share examples of how you've done this in the past!
Tailor Your CV: Make sure your CV is tailored to highlight your multi-site management experience and leadership skills. We’re looking for someone who can inspire and motivate teams, so showcase those qualities clearly.
Be Authentic: Don’t be afraid to show your personality in your application. We value authenticity and want to know what makes you unique. Share your story and how it aligns with our values at Travelodge.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Travelodge Hotels Limited
✨Know Your Stuff
Before the interview, make sure you understand Travelodge's values and how they align with your own. Familiarise yourself with their brand standards and think about how your previous multi-site management experience can contribute to their goals.
✨Showcase Your Leadership Skills
Prepare examples that demonstrate your ability to lead and inspire teams. Think of specific situations where you've motivated your team or improved customer service. This will show that you can balance driving results with coaching and mentoring.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving skills in a fast-paced environment. Prepare scenarios where you had to manage challenges remotely or improve performance across multiple sites. This will highlight your resilience and adaptability.
✨Engage and Connect
During the interview, focus on building rapport with your interviewers. Use your great communication skills to engage them in conversation. Ask insightful questions about the company culture and how they support team development, showing your genuine interest in the role.
