At a Glance
- Tasks: Lead and motivate hotel teams to deliver outstanding customer experiences.
- Company: Join Travelodge, a rapidly expanding hotel chain with over 600 locations.
- Benefits: Competitive salary, annual bonus, flexible hours, and generous discounts.
- Other info: Inclusive workplace focused on employee wellbeing and career progression.
- Why this job: Make a real impact in a dynamic environment while developing your career.
- Qualifications: Experience in leading teams in customer service; food & beverage knowledge is a plus.
The predicted salary is between 29000 - 29000 £ per year.
Find where you belong! Are you looking for a career with excellent opportunities for internal development and career progression? Are you passionate about putting customers at the heart of everything you do and leading a team to deliver an outstanding customer experience at all times? If this resonates with you then our Assistant Hotel Manager role could be the next exciting step in your career.
As an Assistant Hotel Manager at Travelodge Birmingham Aston, on a Full Time or Part Time basis, you would be responsible for leading, coaching and motivating the hotel teams. Your role would also include:
- Working with team members to create personal development plans for their career growth
- Recruiting motivated team members and making sure they have a warm and welcoming induction
- Ensuring food is prepared and presented to brand standard (if working in a Bar Cafe hotel)
- Maximising food and beverage sales by cross and upselling (if working in a Bar Cafe hotel)
- Reviewing customer feedback to produce targeted action plans for improvement as required
- Making sure rooms and public areas are cleaned using company best practice
- Reporting and overseeing any repairs or maintenance needed
- Additional responsibilities include rota management, banking and health & safety
- Driving awareness and engagement for our Team Members to earn more through our incentive schemes
Why Travelodge? Travelodge is expanding fast and we now have over 600 hotels across the UK, Spain and Ireland. We pride ourselves in giving all of our customers unbeatable value and a quality experience which is where our Assistant Hotel Managers come in. We believe in creating an inclusive workplace where everyone can be their true self and belong. We work hard to improve the diversity of our teams and celebrate our differences. We care about our colleagues' wellbeing, we do this by ensuring there are plenty of resources available to everyone. This allows our employees to look after their emotional, physical, financial and work wellbeing. We call this 'Better Me'.
Who will this appeal to? You are friendly, engaging and welcoming by nature and have previously led a team in a service led customer facing industry. Food & beverage experience would be advantageous if applying for a Bar Cafe hotel. You thrive in a fast paced and evolving environment where you are responsible for delivering the objectives and direction of our operations through your team. To support this, your communication style is straightforward, ensuring Team Members understand the part they play in delivering the bigger picture. You are also result focused and enjoy working towards KPIs and scorecard targets to ensure your hotel provides to customers a stay that they can trust!
What are the extra benefits of working for Travelodge?
- £29,000 (FTE) Annual bonus up to 13% by achieving KPI targets
- Flexible and part time working hours
- 50% discount on rooms plus food and soft drinks
- Discounts for friends and family with thousands of rooms at £19.99
- £50 voucher on each work anniversary
- 28 days annual leave (inclusive of bank holidays) plus additional holiday with each year of service (capped after 5 years)
- High street retailer and mobile phone discounts
- Pension scheme totalling 8% (employer contribution 3%)
Does a career as an Assistant Hotel Manager on a Full Time or Part Time basis appeal to you? then click ‘apply’ now. We’d love to hear from you.
Assistant Hotel Manager in Birmingham employer: Travelodge Hotels Limited
Travelodge Birmingham Aston is an exceptional employer that prioritises employee growth and well-being, offering a supportive work culture where team members can thrive. With flexible working hours, competitive bonuses, and a commitment to diversity and inclusion, we ensure our staff feel valued and empowered to deliver outstanding customer experiences. Join us for a rewarding career where your contributions are recognised and celebrated.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Hotel Manager in Birmingham
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Travelodge. Understand their values, mission, and what makes them tick. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your past experiences align with the Assistant Hotel Manager role. Highlight your leadership skills and customer service experience to really stand out.
✨Tip Number 3
Show your passion! During the interview, let your enthusiasm for the hospitality industry shine through. Talk about your love for creating outstanding customer experiences and how you can motivate a team to achieve great results. This is key for landing the job!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch and keeps you fresh in their minds. Plus, it shows you’re proactive and keen on the role!
We think you need these skills to ace Assistant Hotel Manager in Birmingham
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for customer service shine through! We want to see how passionate you are about creating outstanding experiences for guests and leading a team.
Tailor Your CV:Make sure your CV is tailored to the Assistant Hotel Manager role. Highlight any relevant experience in hospitality, team leadership, and customer service. We love seeing how your background aligns with what we’re looking for!
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language that reflects our communication style. We appreciate when candidates get straight to the heart of their experiences and skills.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Travelodge Hotels Limited
✨Know the Company Inside Out
Before your interview, take some time to research Travelodge. Understand their values, mission, and what makes them unique in the hospitality industry. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Leadership Skills
As an Assistant Hotel Manager, you'll be leading a team. Prepare examples from your past experiences where you've successfully motivated and coached team members. Highlight how you’ve handled challenges and improved team performance, as this will resonate well with the interviewers.
✨Prepare for Customer-Focused Scenarios
Expect questions about customer service and how you handle feedback. Think of specific instances where you turned a negative experience into a positive one. This will demonstrate your commitment to putting customers at the heart of everything you do, which is crucial for this role.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Inquire about the team dynamics, opportunities for internal development, or how success is measured in the role. This shows that you're not just interested in the job, but also in growing with the company.
