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- Tasks: Lead and motivate hotel teams to deliver outstanding customer experiences.
- Company: Join Travelodge, a rapidly expanding hotel chain with over 600 locations.
- Benefits: Competitive salary, annual bonus, flexible hours, and generous discounts.
- Why this job: Make a real impact in a dynamic environment while developing your career.
- Qualifications: Experience in leading teams in customer service; food and beverage knowledge is a plus.
- Other info: Inclusive workplace focused on employee wellbeing and career growth.
The predicted salary is between 20800 - 34800 £ per year.
Find where you belong! Are you looking for a career with excellent opportunities for internal development and career progression? Are you passionate about putting customers at the heart of everything you do and leading a team to deliver an outstanding customer experience at all times? If this resonates with you then our Hotel Manager role could be the next exciting step in your career.
As a Hotel Manager at Travelodge Basildon Wickford, on a Part Time basis, you would be responsible for leading, coaching and motivating the hotel teams. Your role would also include:
- Working with team members to create personal development plans for their career growth
- Recruiting motivated team members and making sure they have a warm and welcoming induction
- Ensuring food is prepared and presented to brand standard (if working in a Bar Cafe hotel)
- Maximising food and beverage sales by cross and upselling (if working in a Bar Cafe hotel)
- Reviewing customer feedback to produce targeted action plans for improvement as required
- Making sure rooms and public areas are cleaned using company best practice
- Reporting and overseeing any repairs or maintenance needed
- Rota management, banking and health & safety
- Driving awareness and engagement for our Team Members to earn more through our incentive schemes
Why Travelodge? Travelodge is expanding fast and we now have over 600 hotels across the UK, Spain and Ireland. We pride ourselves in giving all of our customers unbeatable value and a quality experience which is where our Hotel Managers come in. We believe in creating an inclusive workplace where everyone can be their true self and belong. We work hard to improve the diversity of our teams and celebrate our differences. We care about our colleagues' wellbeing, we do this by ensuring there are plenty of resources available to everyone. This allows our employees to look after their emotional, physical, financial and work wellbeing. We call this "Better Me".
Who will this appeal to? You are friendly, engaging and welcoming by nature and have previously led a team in a service led customer facing industry. Food & beverage experience would be advantageous if applying for a Bar Cafe hotel. You thrive in a fast paced and evolving environment where you are responsible for delivering the objectives and direction of our operations through your team. To support this, your communication style is straightforward, ensuring Team Members understand the part they play in delivering the bigger picture. You are also results focused and enjoy working towards KPIs and scorecard targets to ensure your hotel provides customers a stay that they can trust!
What are the extra benefits of working for Travelodge?
- £29,000 (FTE)
- Annual bonus up to 13% by achieving KPI targets
- Flexible and part time working hours
- 50% discount on rooms plus food and soft drinks
- Discounts for friends and family with thousands of rooms at £19.99
- £50 voucher on each work anniversary
- 28 days annual leave (inclusive of bank holidays) plus additional holiday with each year of service (capped after 5 years)
- High street retailer and mobile phone discounts
- Pension scheme totalling 8% (employer contribution 3%)
Does a Part Time career as a Hotel Manager appeal to you? then click 'apply' now. We’d love to hear from you.
Hotel Manager in Basildon employer: Travelodge Hotels Limited
Contact Detail:
Travelodge Hotels Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hotel Manager in Basildon
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry and let them know you're on the lookout for a Hotel Manager role. You never know who might have the inside scoop on an opening or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching Travelodge and their values. Show us that you understand what makes them tick and how you can contribute to their mission of delivering outstanding customer experiences. Tailor your answers to reflect their focus on team development and customer satisfaction.
✨Tip Number 3
Practice your leadership stories! Think of specific examples where you've successfully led a team, handled customer feedback, or improved service standards. We want to hear about your achievements and how they align with the responsibilities of a Hotel Manager.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows your enthusiasm for joining the Travelodge family. So, hit that 'apply' button and let’s get you started on this exciting journey!
We think you need these skills to ace Hotel Manager in Basildon
Some tips for your application 🫡
Show Your Passion: Let your enthusiasm for customer service shine through in your application. We want to see how you put customers at the heart of everything you do, so share specific examples that highlight your dedication to delivering outstanding experiences.
Tailor Your CV: Make sure your CV is tailored to the Hotel Manager role. Highlight your leadership experience and any relevant skills in the hospitality industry. We love seeing how your background aligns with what we’re looking for!
Be Clear and Concise: When writing your cover letter, keep it clear and to the point. We appreciate straightforward communication, so make sure you outline your key achievements and how they relate to the role without waffling on.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our Travelodge family!
How to prepare for a job interview at Travelodge Hotels Limited
✨Know Your Stuff
Before the interview, make sure you research Travelodge and understand their values, especially around customer service and team development. Familiarise yourself with their approach to creating a welcoming environment and how they support their staff's wellbeing.
✨Showcase Your Leadership Skills
Be ready to discuss your previous experience in leading teams. Prepare specific examples of how you've motivated staff, handled challenges, and improved customer experiences. This will demonstrate that you can effectively lead and inspire a team at Travelodge.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific situations, like dealing with customer complaints or managing team dynamics. Think through potential scenarios and how you would apply your skills to resolve them, showcasing your problem-solving abilities.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions ready about the role or company culture. This shows your genuine interest in the position and helps you assess if Travelodge is the right fit for you. Consider asking about their training programmes or how they measure success in the hotel.
