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For Companies At a Glance
- Tasks: Lead and motivate hotel teams to deliver exceptional customer experiences.
- Company: Join Travelodge, a rapidly expanding hotel chain with over 600 locations across the UK, Spain, and Ireland.
- Benefits: Enjoy flexible hours, 50% room discounts, annual bonuses, and 28 days of leave.
- Why this job: Be part of a diverse team that values your wellbeing and career growth in a fast-paced environment.
- Qualifications: Previous leadership experience in a customer-facing role; food and beverage knowledge is a plus.
- Other info: Opportunity for internal development and progression within a supportive workplace culture.
The predicted salary is between 24000 - 40000 £ per year.
Job Description
Find where you belong!
Are you looking for a career with excellent opportunities for internal development and career progression? Are you passionate about putting customers at the heart of everything you do and leading a team to deliver an outstanding customer experience at all times? If this resonates with you then our Assistant Hotel Manager role could be the next exciting step in your career.
What’s it all about?
As an AssistantHotel Manager at Travelodge St Austell,you would be responsible for leading, coaching and motivating the hotel teams.
Your role would also include:
- Working with team members to create personal development plans for their career growth
- Recruiting motivated team members and making sure they have a warm and welcoming induction
- Ensuring food is prepared and presented to brand standard (if working in a Bar Cafe hotel)
- Maximising food and beverage sales by cross and upselling (if working in a Bar Cafe hotel)
- Reviewing customer feedback to produce targeted action plans for improvement as required
- Making sure rooms and public areas are cleaned using company best practice
- Reporting and overseeing any repairs or maintenance needed
- Additional responsibilities include rota management, banking and health & safety
- driving awareness and engagement for our Team Members to earn more through our incentive schemes
Why Travelodge?
Travelodge is expanding fast and we now have over 600 hotels across the UK, Spain and Ireland. We pride ourselves in giving all of our customers unbeatable value and a quality experience which is where our Assistant Hotel Managers come in.
We believe in creating an inclusive workplace where everyone can be their true self and belong. We work hard to improve the diversity of our teams and celebrate our differences. We care about our colleagues wellbeing, we do this by ensuring there are plenty of resources available to everyone. This allows our employees to look after their emotional, physical, financial and work wellbeing. We call this \”Better Me\”.
Who will this appeal to?
You are friendly, engaging and welcoming by nature and have previously led a team in a service led customer facing industry. Food & beverage experience would be advantageous if applying for a Bar Cafe hotel.
You thrive in a fast paced and evolving environment where you are responsible for delivering the objectives and direction of our operations through your team. To support this, your communication style is straightforward, ensuring Team Members understand the part they play in delivering the bigger picture.
You are also results focused and enjoy working towards KPIs and scorecard targets to ensure your hotel provides to customers a stay that they can trust!
What are the extra benefits of working for Travelodge?
- £28,000
- Annual bonus up to 13% by achieving KPI targets
- Flexible and part time working hours
- 50% discount on rooms plus food and soft drinks
- Discounts for friends and family with thousands of rooms at £19.99
- £50 voucher on each work anniversary
- 28 days annual leave (inclusive of bank holidays) plus additional holiday with each year of service (capped after 5 years)
- High street retailer and mobile phone discounts
- Pension scheme totalling 8% (employer contribution 3%)
- To find out what our Managers get up to take a look at our short video: Click here for Video
Does a career as an Assistant Hotel Managerappeal to you? then click ‘apply’ now. We’d love to hear from you.
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Assistant Hotel Manager employer: Travelodge Hotels Limited
Contact Detail:
Travelodge Hotels Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Hotel Manager
✨Tip Number 1
Familiarise yourself with Travelodge's values and customer service philosophy. Understanding their commitment to customer experience will help you align your approach during interviews and discussions.
✨Tip Number 2
Highlight any previous leadership experience in a customer-facing role. Be ready to share specific examples of how you've motivated teams and improved customer satisfaction in past positions.
✨Tip Number 3
Research the local area of St Austell and understand the unique challenges and opportunities it presents for a hotel manager. This knowledge can set you apart as a candidate who is genuinely interested in the role.
✨Tip Number 4
Prepare to discuss how you would handle feedback from customers and team members. Being able to demonstrate your problem-solving skills and adaptability will show that you're ready for the dynamic environment at Travelodge.
We think you need these skills to ace Assistant Hotel Manager
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Assistant Hotel Manager position. Tailor your application to highlight relevant experiences that align with these expectations.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your experience in customer service and team leadership. Use bullet points to make it easy to read, and include specific achievements that demonstrate your ability to meet KPIs and deliver excellent customer experiences.
Write a Strong Cover Letter: In your cover letter, express your passion for the hospitality industry and your commitment to customer satisfaction. Mention any relevant experience in food and beverage management if applicable, and explain how you can contribute to the Travelodge team.
Showcase Your Leadership Skills: Highlight your leadership style and how you've successfully motivated teams in previous roles. Provide examples of how you've developed team members or improved service standards, as this will resonate well with the hiring managers.
How to prepare for a job interview at Travelodge Hotels Limited
✨Show Your Leadership Skills
As an Assistant Hotel Manager, you'll be leading a team. Be prepared to share examples of how you've successfully motivated and coached team members in the past. Highlight your ability to create personal development plans and foster a positive work environment.
✨Understand Customer Experience
Demonstrate your passion for customer service by discussing how you have previously enhanced customer experiences. Be ready to talk about specific feedback you've received and how you've used it to implement improvements.
✨Familiarise Yourself with Food & Beverage Standards
If you're applying for a Bar Cafe hotel, brush up on food and beverage standards. Be prepared to discuss how you would maximise sales through cross and upselling, and ensure that food is presented to brand standards.
✨Prepare for KPI Discussions
Since the role involves working towards KPIs, come equipped with examples of how you've met or exceeded targets in previous roles. Discuss your approach to managing performance and driving results within a team.